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Victoria Gilliland

Overview Reviews (130) Inventory (580)

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Victoria Gilliland

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Victoria Gilliland

Marketing Director

Beck & Masten Buick GMC North

11300 Farm to Market 1960 Rd W
Houston, TX 77065

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4.3

130 Reviews

Overview Reviews (130) Inventory (580)

4.3

130 Reviews

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130 Reviews of Victoria Gilliland

April 19, 2025

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Employee Rating

More about quantity instead of quality customer care. Never will have my vehicle serviced there again. Never will have my vehicle serviced there again. More

by Lake

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Apr 23, 2025 -

Beck & Masten Buick GMC North responded

Good morning, I'm sorry if it was quite busy during your recent service visit. We do experience high volumes at times and we try to do our best to dedicate the check-in times solely to that client. If you could please reach out at your convenience to expand on your experience so I can use this as a training opportunity moving forward. David Marti Jr| Beck and Masten Buick GMC North Service Manager Tel 281.897.6641

Apr 23, 2025 -

Lake responded

High volumes should not reduce in the quality of care for the customer. I work in the hospital setting and if it was run like your service department no one would come back. Your service advisor sat there and talked to another customer about what they were doing to my car. He never asked for a name but told me after he talked to the wrong person. If we did that in the hospital people would die. In your business it would be doing the wrong service to the wrong car. There is no poor excuse for poor customer service. I am sorry that I bought a service page for oil changes and tire rotations at your business. I will just have to forfeit that money as I will not be coming back.

April 18, 2025

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Employee Rating

Sunny was very helpful and patient with me! ! And helped me to understand what was going on with my car ! And helped me to understand what was going on with my car More

by crystalprice409

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Workmanship

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Service Communication

Recommend Dealer

Yes

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Apr 21, 2025 -

Beck & Masten Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments to Sunny at Beck & Masten Buick GMC North! Please don't hesitate to reach out if there's anything additional we can do for you.

April 17, 2025

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Lovish, our salesmen, was wonderful! ! Very easy to talk to and knowledgeable. Dealership is very efficient and would highly recommend. ! Very easy to talk to and knowledgeable. Dealership is very efficient and would highly recommend. More

by Kileylou22

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Trade-in Experience

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Recommend Dealer

Yes

Other Employees Tagged: Lovish Krishan

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Apr 18, 2025 -

Beck & Masten Buick GMC North responded

Hello, we're happy you found Lovish to be so supportive during your experience here at Beck & Masten Buick GMC North. Thanks for the recommendation, and have an amazing day!

April 17, 2025

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Employee Rating

I was treated with complete respect by everyone at the dealership throughout the entire process. I very much enjoyed working with Terry to get a good deal on the truck I was. dealership throughout the entire process. I very much enjoyed working with Terry to get a good deal on the truck I was. More

by Danhassebroek

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Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Terry Borens

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Apr 18, 2025 -

Beck & Masten Buick GMC North responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 11, 2025

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Employee Rating

Top knock service , friendly people on time ,easy to get in & out knowable services ! Thank you in & out knowable services ! Thank you More

by japancar2020

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Service Time

Service Communication

Recommend Dealer

Yes

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Apr 14, 2025 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 08, 2025

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Employee Rating

Good experience. Excellent salesman who knew his product very well and an excellent business office that handled the transaction very smoothly Excellent salesman who Excellent salesman who knew his product very well and an excellent business office that handled the transaction very smoothly Excellent salesman who knew his product very well and an excellent business office that handled the transaction very smoothly More

by Ted

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Purchase Time

Finance Experience

Recommend Dealer

Yes

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Apr 12, 2025 -

Beck & Masten Buick GMC North responded

Hi Ted, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 05, 2025

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Employee Rating

Great service on time as I requested need to have brake job during next visit job during next visit More

by mbtcgt

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 08, 2025 -

Beck & Masten Buick GMC North responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 05, 2025

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Employee Rating

In what world should it take 4+ hours for an oil change? Absolutely ridiculous service. Never again. Absolutely ridiculous service. Never again. More

by Boiler1869

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Apr 09, 2025 -

Beck & Masten Buick GMC North responded

Good morning, I apologize for any delays we may have been experiencing during your recent service visit. On a customer waiting situation 4+ hours is not typical. If you could please give me a call at your convenience to discuss. David Marti Jr| Beck and Masten Buick GMC North Service/ Shop Manager Tel 281.897.6641

April 03, 2025

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Employee Rating

Gracias por el buen servicio buena atencion gracias todo quedo en perfectas condiciones gracias por quedo en perfectas condiciones gracias por More

by Cubiase682

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Apr 07, 2025 -

Beck & Masten Buick GMC North responded

Hola, ¡nos alegra mucho haberle brindado una experiencia tan positiva! No dude en contactarnos si necesita algo. Que tenga un buen día.

April 02, 2025

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Employee Rating

Our seller was very helpful, He showed us several trucks, until we were happy. We are very happy with the deal and treatment we got! until we were happy. We are very happy with the deal and treatment we got! More

by quirinomartinez1981qu

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Apr 05, 2025 -

Beck & Masten Buick GMC North responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

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