

Victoria Gilliland
Marketing Director
Beck & Masten Buick GMC North
11300 Farm to Market 1960 Rd W
Houston, TX 77065
144 Reviews
Write a Review144 Reviews of Victoria Gilliland
May 15, 2025
Had appointment for oil change, tire rotation and inspection. Arrived at0830 left at one pm. Four half hours is far too long. Would think long before going back. inspection. Arrived at0830 left at one pm. Four half hours is far too long. Would think long before going back. More
May 13, 2025
Makes no sense to buy a truck from them if you can’t get an oil changed in under 3 hours with an appointment. Service department is a joke and management of that department is worse. an oil changed in under 3 hours with an appointment. Service department is a joke and management of that department is worse. More
May 05, 2025
I called and made an appointment for Saturday May 3,2025 @ 2:30pm for an oil change snd battery check. I did drop my vehicle off on Saturday with the agreement I would pick it up on Monday when I got off af @ 2:30pm for an oil change snd battery check. I did drop my vehicle off on Saturday with the agreement I would pick it up on Monday when I got off after 4pm. My husband called st 3:30 to check on the vehicle. The representative stated they needed approval to install the battery. No one texted call or made any contact with us to state they needed approval. My husband approved for them to install the battery at 3:41. We arrived at 5:12pm. The battery was not installed and I had to wait for about an 40 min to an hour. The representative stated it would take about 30 minutes. That did not happen. I am very upset with the service. My vehicle should have been ready. This is poor service. More
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