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Victoria Gilliland

Overview Reviews (153) Inventory (725)

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Victoria Gilliland

Marketing Director

Beck & Masten Buick GMC North

11300 Farm to Market 1960 Rd W
Houston, TX 77065

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4.3

153 Reviews

Overview Reviews (153) Inventory (725)

4.3

153 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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153 Reviews of Victoria Gilliland

June 06, 2025

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Employee Rating

I always take my vehicle with an issue and satisfy person I’ve been with George the advisor he is outstanding I’ve been with George the advisor he is outstanding More

by Rafael Huerta

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: George is very outstanding. He explained everything about my warranty and the service first time I’ve been there with George. I prefer going to George from now on.

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June 05, 2025

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I had my truck recalibrated and this GMC team is so professional and fast, specially Itaty and Javonte! professional and fast, specially Itaty and Javonte! More

by mariozamora16

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Itaty and Javonte

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Jun 08, 2025 -

Beck & Masten Buick GMC North responded

Hi, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 02, 2025

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Employee Rating

I went into the Beck and Masten Buick/GMC fully expecting to just shop and get a quote for my vehicle trade in. The friendly staff, flexible quotes, and available stock was enough to convince us to purchase to just shop and get a quote for my vehicle trade in. The friendly staff, flexible quotes, and available stock was enough to convince us to purchase a new vehicle that day. I appreciate everyone involved, and I love my new car. More

by Jordan.a.king.505

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Richard Wohl, Andrew, Alexandra, Cesar

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Jun 05, 2025 -

Beck & Masten Buick GMC North responded

Hi, thank you for taking the time to leave a review for us at Beck & Masten Buick GMC North. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 26, 2025

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I had an appointment and still took 3. 5 hours to do oil change and rotate tires!!!! 5 hours to do oil change and rotate tires!!!! More

by seansirafi

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 28, 2025 -

Beck & Masten Buick GMC North responded

Good morning, My apologies for the extended wait times during your recent service experience. I know depending the time of check in (appointment), the queue could be a little backed up due to high volume. We are always trying to get these vehicles out as quickly as possible, while still performing good multipoint inspections and videos for transparency. If you would like, please reach out to me at your convenience to discuss further. Thank you David Marti Jr Service Manager 281.897.6641 dmarti@group1auto.com

May 26, 2025

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Hector and Christopher were exceptional! I am particularly impressed with the dealership’s services. This transaction marks my second purchase within the past five years, and I highly recomm I am particularly impressed with the dealership’s services. This transaction marks my second purchase within the past five years, and I highly recommend them. My financial representative secured a favorable rate for me, and I am very satisfied with the experience. More

by mkvldaddy

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Hector and Christopher

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May 28, 2025 -

Beck & Masten Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC North! Thanks again for the recommendation, and have an amazing day!

May 23, 2025

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Employee Rating

Beck & Master Buick GMC are the best, very friendly and professional treatment, especially Mr. Hector Rincon, one of the best salesmen, friendly and professional. Thank you, Mr. Hector for treating us supe professional treatment, especially Mr. Hector Rincon, one of the best salesmen, friendly and professional. Thank you, Mr. Hector for treating us super well. Very grateful to you and the Beck & Master family. Thank you. More

by Miguel Ruiz sanchez

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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May 24, 2025 -

Beck & Masten Buick GMC North responded

Hello Miguel, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

May 22, 2025

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Employee Rating

Mathew and his team did everything right from the time I showed up until the time my vehicle was ready showed up until the time my vehicle was ready More

by Chyle McMahon

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew

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May 24, 2025 -

Beck & Masten Buick GMC North responded

Hello Chyle, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC North! We do hope we can be of assistance in the future. Take care!

May 19, 2025

Dealership Rating

Employee Rating

My salesman Hector Rincon did an amazing job showing me the truck and answering all my questions and/or concerns. Truly a great experience and I would recommend Hector and Beck & Masten Buick GMC to anyon the truck and answering all my questions and/or concerns. Truly a great experience and I would recommend Hector and Beck & Masten Buick GMC to anyone looking to purchase a GMC car or truck. More

by justin.mourar

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Hector Rincon

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May 22, 2025 -

Beck & Masten Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC North! If you have any further questions, please give us a call. We're always happy to help!

May 16, 2025

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Employee Rating

Very easy to deal with. My salesperson,Michelle was very helpful with everything and did a great job explaining the features of our new vehicle. My salesperson,Michelle was very helpful with everything and did a great job explaining the features of our new vehicle. More

by 14foots

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Michelle Shepherd

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May 18, 2025 -

Beck & Masten Buick GMC North responded

Hello, we're happy you found our staff Michelle to be so supportive during your experience here at Beck & Masten Buick GMC North. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 15, 2025

Dealership Rating

Employee Rating

Had appointment for oil change, tire rotation and inspection. Arrived at0830 left at one pm. Four half hours is far too long. Would think long before going back. inspection. Arrived at0830 left at one pm. Four half hours is far too long. Would think long before going back. More

by Dwaddle46

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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May 17, 2025 -

Beck & Masten Buick GMC North responded

I apologize for the delays during your recent service visit. Could you please contact me at your earliest convenience so I can see what happened here while your vehicle was being serviced. I would like to discuss further. Thank you David Marti Jr Service Manager 281.897.6641 dmarti@group1auto.com

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