Victoria Gilliland
Victoria Gilliland at Beck & Masten Buick GMC North
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Victoria Gilliland

Marketing Director

Beck & Masten Buick GMC North

11300 Farm to Market 1960 Rd W
Houston, TX 77065

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4.3
119 Reviews
4.3

119 Reviews

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119 Reviews of Victoria Gilliland

April 01, 2025

Dealership Rating
Employee Rating

Service was great and went very smooth! Would recommend again to anyone shopping for a Buick! Daniel was a great salesman! More

by Janikplus5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 30, 2025

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Good service from start to finish . T h a n k y o u f 👌 More

by arzola0305castelan
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Itaty

Apr 01, 2025

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 27, 2025

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The service is always great here! I was in and out very quickly. I will continue to use Beck & Masten north for the future maintenance of my vehicle. More

by Darneishae
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Recommend Dealer
Yes

Other Employees Tagged: Christina Guajardo

Mar 28, 2025

Beck & Masten Buick GMC North responded

Hi Darneishae, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 26, 2025

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Seamless purchase. Very helpful and professional staff. Great communication and an overall great experience. Will definitely consider buying here again. More

by Joelinke1965
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: John Ivanic

Mar 27, 2025

Beck & Masten Buick GMC North responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 26, 2025

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They took long time and they did not keep me informed. .I had to call several times. I also asked to check other things than what the fixed and they ignore that request completely. More

by simoneoropeza
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 28, 2025

Beck & Masten Buick GMC North responded

I'm sorry to hear about the lack of communication you experienced during your recent service visit. We are constantly training to improve the level of service we provide. We take all comments seriously and thank you for your feedback. David Marti Jr Service/ Shop Manager dmarti@group1auto.com

March 25, 2025

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I was a walk-in at Beck & Masten North, in Houston, and was pleasingly surprised at how smooth my experience was. Cameron assisted me, and was very professional and accommodating. He even offer a ride home More

by msbuff8125
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cameron Hayes

Mar 27, 2025

Beck & Masten Buick GMC North responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 25, 2025

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Very experience Service everybody treated me very well, very good service with oil changing and more!! More

by juanjose.cobos1
Service Price Transparency
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Recommend Dealer
Yes
Mar 27, 2025

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 15, 2025

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Great customer service and they will have you riding in something. I will recommend them to anybody if you want to walk away feeling good about making the right decision. Thanks to my sales consultant Mich More

by b.r.telfor1118
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michelle Shepard

Mar 18, 2025

Beck & Masten Buick GMC North responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 11, 2025

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We've been customers at this dealership since 1998 and in the last 5 years, every visit is worse. Today topped the cake! More

by laura.deleon
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Maryann

Mar 14, 2025

Beck & Masten Buick GMC North responded

Good morning, We appreciate your feedback and business over the last 27 years. I am sorry that your experience was not up to your satisfaction. I would love it if you could reach out to discuss the concerns you were having with the service department so that we may use this information to make things better moving forward. David Marti Jr Service Manager dmarti@group1auto.com

Mar 25, 2025

laura.deleon responded

I would like to come back and say that i had a pleasant conversation with Mr. Marti. I was able to express my concerns and feelings of why we will not be returning after our service package is used up and he said all the right things, growing pains, change over, etc. I explained that a new issue came about and he said he fill up my tank to just bring it back. He was going to check with the service tech to be sure the time i planned to come was good, he said he was going to call me the next day but to be assured that all my complaints were not just me and that they have a lot of work to do. How he was going to do this and that, including giving me his cell number. Since that call on the 14th I've received nothing but silence. Thank you for YouTube, i was able to reset my panel myself and not have to deal with the childish behavior in their service drive or empty promises from their supervisor. 1 more oil change and were off to a new dealership!

March 11, 2025

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Beck & Masten North has always been professional when it comes purchasing and servicing my vehicles. More

by rwchambe
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Recommend Dealer
Yes

Other Employees Tagged: Sunni

Mar 15, 2025

Beck & Masten Buick GMC North responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC North. Please let us know if there is anything else we can do for you; we are more than happy to help!

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