Victoria Gilliland
Victoria Gilliland at Beck & Masten Buick GMC North

Victoria Gilliland

Marketing Director

Beck & Masten Buick GMC North

11300 Farm to Market 1960 Rd W
Houston, TX 77065

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4.3
168 Reviews
4.3

168 Reviews

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168 Reviews of Victoria Gilliland

June 24, 2025

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Employee Rating

Everyone was great to work with. Very pleasant and friendly. They were patient and answered all our questions. More

by denisepalmer98
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Recommend Dealer
Yes

June 24, 2025

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PJ was great! !!! Recommend 10/10, he was very professional and made purchasing a new vehicle easy. Very pleasant and overall great experience. If your looking for More

by Montanaortiz34
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Recommend Dealer
Yes

Other Employees Tagged: PJ

June 24, 2025

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They did a great job of making sure everything was taken care and complete. They work with the best of their abilities to make sure I was satisfied with car purchase. More

by PB
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Recommend Dealer
Yes

Other Employees Tagged: Bernardo Melendez and john ivanic

June 23, 2025

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took my GMC for oil change with 7:00 a. m. appointment was told 90 minutes after 2 hours 45 minutes they haven't even started .I asked for my car back and left.i have purchased 2 vehicles fr More

by wongjlee
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Recommend Dealer
No

June 23, 2025

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I worked with Adrian (my service advisor) and he is great! This is the second time and both times have been flawless, from ease of appointment setting to the actual service. Last time Justin supported More

by eddelamorena
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Recommend Dealer
Yes

June 21, 2025

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Super friendly and efficient. Wesley kept me notified at each stage of my car repair. More

by Colorbrat
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Recommend Dealer
Yes

Other Employees Tagged: Wesley

Jun 24, 2025

Beck & Masten Buick GMC North responded

Hi, we're happy you found Wesley to be so supportive during your experience here at Beck & Masten Buick GMC North. Please don't hesitate to reach out if there's anything additional we can do for you.

June 21, 2025

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Good and fast service, great customer service keeping me updated as well. Thank you so much More

by Huerta
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Recommend Dealer
Yes
Jun 23, 2025

Beck & Masten Buick GMC North responded

Hello Huerta, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 20, 2025

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When you tell them that you have four oil changes left that was part of the contract and they say that you only have two. Seems a little fishy. Also they hire new mechanics all the time and they don’t kno More

by tiffani_long
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Recommend Dealer
No

June 19, 2025

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Not well because you do not go back on your offer because you the dealership made a mistake and do not offer a decent explanation that they didn’t any compensation for their error. More

by Schapa2
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Recommend Dealer
No
Jun 20, 2025

Beck & Masten Buick GMC North responded

Dear Schapa2,   Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustering it must have been to feel let down after an offer was made.   We strive to provide honest communication and fair treatmant, and it's clear we fell short in your case. We sincerely apoloize for any confusion or mistakes made, and for not offering a clearer explanation or appropriate resolution.    Your concerns are important to us, and we would welcome the opportunity to discuss this further and make things right. Please feel free to reach out to me directly at your earliest convenience.   Thank you again for bringing this to my attention.     Sincerely, Andrew Martinez General Sales Manager andrewmartinez2@group1auto.com

June 17, 2025

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I’ve bought many vehicles new and used. This was the most pleasant experience I’ve had in doing so. Zero pressure from the salesman to the finance team. I’ll definately visit them next time More

by mikelopez143
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Cardova

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