Victor Rivas

I had a disappointing experience with Big Star Cadillac, specifically with the salesperson, Victor Rivas, while attempting to purchase a 2025 Escalade V. I preordered this vehicle a year ago with a clear ag specifically with the salesperson, Victor Rivas, while attempting to purchase a 2025 Escalade V. I preordered this vehicle a year ago with a clear agreement that it would be sold to me at the manufacturer's suggested retail price (MSRP). However, upon arrival at the dealership to finalize the purchase, the scenario drastically changed. The team informed me that the vehicle was ready and initially seemed to honor the agreed MSRP. However, they then added $9,000 in "dealer options," effectively raising the price well over the promised sticker price. This approach felt misleading, as these added costs were not disclosed upfront and seemed to contradict the initial agreement. Additionally, the valuation provided for my trade-in was $20,000 less than expected, which further diminished my trust in their business practices. During this process, I was also asked to place a $25,000 deposit on the vehicle, a detail not mentioned during the preorder phase. To add to the confusion, Kevin, the Sales Manager, later contacted me stating that they have never sold an Escalade V at sticker price, contradicting the assurances given by his sales team earlier. Furthermore, if a dealership discloses what you paid for a vehicle to another customer without your consent, it may be violating privacy laws that protect personal information. In the United States, such disclosures could be considered a violation of Federal Trade Commission (FTC) regulations, state consumer protection laws, and potentially a contractual breach if privacy terms were agreed upon. This experience highlighted a clear case of the dealership overselling their product while severely underdelivering, lacking transparency and honesty in their dealings. I cannot recommend Big Star Cadillac based on this experience, as the trust I placed in them during the preorder was not respected, and the purchasing process was far from transparent. More

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Very helpful and got me a good deal, did almost everything through phone saved mevalot of time everything through phone saved mevalot of time More

by garcia_sergio45 Verified Customer Verified Customer

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Both answered all my questions and helped me in finding the right vehicle for my needs. the right vehicle for my needs. More

by georgerobertson_98 Verified Customer Verified Customer

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No pressure sales, very friendly & courteous. Excellent customer service. Delivered my vehicle to us on Christmas Eve. Excellent customer service. Delivered my vehicle to us on Christmas Eve. More

by clay.hertenberger Verified Customer Verified Customer

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Victor Rivas is a great salesman. Easy to work with and just a great all around guy! Easy to work with and just a great all around guy! More

by dougdav34 Verified Customer Verified Customer

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Great service and awesome salesman victor is great at explaining the process and he's understanding and great person explaining the process and he's understanding and great person More

by CLEMENTE.ZAMORA.JR Verified Customer Verified Customer

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It was a great expirience, I feel me very comfortable and safe with negotiations, thank you! safe with negotiations, thank you! More

by DIEGOGMOLINAP Verified Customer Verified Customer

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The people we talked to were nice andhelpful. Also the building is nice and clean. Also the building is nice and clean. More

by postblb Verified Customer Verified Customer

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Friendly service, easy to work with. Really enjoyed my buying experience, definitely would recommend them to anyone in need of a new vehicle! Really enjoyed my buying experience, definitely would recommend them to anyone in need of a new vehicle! More

by ceclarkson Verified Customer Verified Customer

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Friendly staff, very helpful. We're ready to answer any and all questions. Was treated very professionally. We're ready to answer any and all questions. Was treated very professionally. More

by ceclarkson Verified Customer Verified Customer

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