Victor Perez-Gonzales
Victor Perez-Gonzales at Russ Darrow Metro Mazda

Victor Perez-Gonzales

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.5
8 Reviews
4.5

8 Reviews

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8 Reviews of Victor Perez-Gonzales

January 21, 2026

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Employee Rating

I like Russ Darrow they take good care of me everytime I need something they’re great More

by Deandrej3223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 21, 2026

Russ Darrow Metro Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come! Jalen Moore jalen.moore@russdarrow.com

January 05, 2026

Dealership Rating
Employee Rating

Great customer service and I was took care of it a reasonable time. Thank you! More

by CHRSTTATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

Jan 06, 2026

Russ Darrow Metro Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Mazda, we look forward to having you as a valued customer for many years to come! Jalen Moore jalen.moore@russdarrow.com

December 19, 2025

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Employee Rating

Chose the dealership because they were open Saturday and I was hoping to get it looked at before the week was up. It took over 2 weeks for anyone to even start looking at the car. The only time I ever recei More

by ascott16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bruce Carrick, Miguel Mazaba

Dec 26, 2025

Russ Darrow Metro Mazda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jalen Moore jalen.moore@russdarrow.com

December 10, 2025

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Professional Pleasant Pleasing the Customer First Going the extra me to confirm customer was receiving the vehicle most desirable. Drove all the way out to MDison. WI is heavy wet snow on a S More

by MICHAEL_LSNG
Service Communication
Recommend Dealer
Yes
Dec 10, 2025

Russ Darrow Metro Mazda responded

Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

November 29, 2025

Dealership Rating
Employee Rating

Victor was helpful and went over things thoroughly (options for tires). He was not pushy, which I appreciate, and he showed me how to change the battery in my key fob. More

by ljbsanders
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alejandro Noyola

Nov 29, 2025

Russ Darrow Metro Mazda responded

Thank you for choosing Russ Darrow Metro Mazda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jalen Moore jalen.moore@russdarrow.com

November 11, 2025

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Employee Rating

Fast efficient service. Victor was very pleasant and explained the service items well. Video of the inspection process was very valuable and is a great service. More

by dominic
Service Price Transparency
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Recommend Dealer
Yes
Nov 11, 2025

Russ Darrow Metro Mazda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

November 10, 2025

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Employee Rating

My Mazda 6 had issues on my way home from work. I was able to limp it to the dealership and Victor was helpful in getting me on the schedule first thing the next morning. Explained everything hones More

by knocks7351
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 10, 2025

Russ Darrow Metro Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jalen Moore jalen.moore@russdarrow.com

November 01, 2025

Dealership Rating
Employee Rating

Victor is great. However not sure how I feel About Russ Darrow yet. Would use again for service. Maybe not for car purchase. However victor was great. More

by Nonono
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 02, 2025

Russ Darrow Metro Mazda responded

Thank you so much for your kind words for Victor and for taking the time to leave us this feedback! Jalen Moore jalen.moore@russdarrow.com

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