Victor Mercado
Victor Mercado at Greenway Hyundai Orlando
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Victor Mercado

eCommerce Director

Greenway Hyundai Orlando

4110 West Colonial Dr
Orlando, FL 32808

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3.6
38 Reviews

Dealership Experience

4 yrs, 5 mos

Industry Experience

10 yrs, 7 mos

Languages Spoken

English English

Spanish Spanish

3.6

38 Reviews

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38 Reviews of Victor Mercado

November 27, 2024

Dealership Rating
Employee Rating

The sales person I have was not knowledgeable with the car I was buying. I already looked at the car in other places. If thus is the first dealer I go to, I wouldn't have bought the car there. More

by Shuya
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Lukus Felder, Ken Sidana

Nov 28, 2024

Greenway Hyundai Orlando responded

Thank you for sharing your feedback. We apologize for not meeting your expectations. Please reach out to us directly so we can address your concerns and find a solution.

November 24, 2024

Dealership Rating
Employee Rating

Excellent service. Excellent Employees. Fare time of waiting. I will recommend it. Thanks Greenway Crew. More

by tomatediaz3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lukus Felder, Ken Sidana

Nov 25, 2024

Greenway Hyundai Orlando responded

Thank you for the fantastic feedback! We're delighted to hear that our Greenway Hyundai Orlando team provided excellent service and made your visit a pleasant one. We appreciate your recommendation!

November 09, 2024

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Employee Rating

They did A excellent job very good customer service and I will recommend someone to buy a car for them More

by daimiongoldsmith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lukus Felder, Ken Sidana

Nov 11, 2024

Greenway Hyundai Orlando responded

Thank you for the fantastic feedback, Damion! We're delighted to hear that our team at Greenway Hyundai Orlando provided excellent customer service. We appreciate your recommendation and look forward to assisting more customers in the future!

October 09, 2024

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Employee Rating

Profesional, fast,, friendly and they work with you hand to hand in getting the right price and monthy payment More

by Will
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 09, 2024

Greenway Hyundai Orlando responded

Will, we're delighted to hear that you had a professional and friendly experience with us at Greenway Hyundai Orlando. Thanks for sharing your feedback!

October 07, 2024

Dealership Rating

The best leasing experience I ever had! First time Hyundai owner and never visited a Hyundai dealership……pleasant surprise, promptly introduced to Steven who treated me with kindness and More

by EdS1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steven Roedan

Oct 07, 2024

Greenway Hyundai Orlando responded

We're delighted to hear about your exceptional leasing experience at Greenway Hyundai Orlando! It's fantastic that Steven and Ken made the process smooth and found you the perfect Ioniq 5 SEL. We appreciate your kind words, enjoy driving your new EV!

October 05, 2024

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Employee Rating

The way they treated me was great. The service personal was very accurate in their explanations. More

by perucho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lukus Felder, Ken Sidana , Omar

Oct 07, 2024

Greenway Hyundai Orlando responded

Thank you, Perucho. We look forward to seeing you again at Greenway Hyundai Orlando!

September 21, 2024

Dealership Rating
Employee Rating

After leaving the service dept upset & disappointed, they want a review. Here it is. The paint on my car is lifting up & literally flying off currently in 4 different areas. My car has 42,000 miles & I’ve pu More

by S. Livingston
Recommend Dealer
No

Other Employees Tagged: Lukus Felder, Ken Sidana

Sep 26, 2024

Greenway Hyundai Orlando responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 01, 2024

Dealership Rating
Employee Rating

The personal of this dealership is very friendly and efficient. When you arrive at the dealership they welcome you and assist you with everything you need. Thanks to all of you for your help. More

by MIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lukus Felder, Ken Sidana

Sep 03, 2024

Greenway Hyundai Orlando responded

Mio, Thank you! Lukas, Ken, and Victor appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Greenway Hyundai Orlando.

July 24, 2024

Dealership Rating
Employee Rating

Excelente atención por el sr Moisés y muy agradecido por ayudarme en todo por adquisición de un vehículo More

by Josegregoriogando
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lukus Felder, Ken Sidana , Sr Moisés

Jul 24, 2024

Greenway Hyundai Orlando responded

Jose, Thanks for sharing about your experience with Greenway Hyundai Orlando. Moses and our team appreciate your business and hope to see you again soon!

July 02, 2024

Dealership Rating
Employee Rating

I have had my car there from May 2nd until now which is July 1st. My timing chain had gone bad and they have yet to even relay the damages and Information the warrenty. 2 months and I still don't know if m More

by mccoy.derrick16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lukus Felder, Ken Sidana

Jul 05, 2024

Greenway Hyundai Orlando responded

Your frustration is completely understandable, and I apologize for the lack of communication and delays you've experienced. This certainly does not reflect the level of service we aim to provide. I'd like to personally assist in resolving this matter as quickly as possible. Please reach out at your earliest convenience so we can discuss further steps. Thank you, James Ferrell - Service Manager - 407-253-4793

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