Victor Mercado
Victor Mercado at Greenway Hyundai Orlando
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Victor Mercado

eCommerce Director

Greenway Hyundai Orlando

4110 West Colonial Dr
Orlando, FL 32808

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3.6
36 Reviews

Dealership Experience

4 yrs, 4 mos

Industry Experience

10 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

3.6

36 Reviews

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36 Reviews of Victor Mercado

November 09, 2024

Dealership Rating
Employee Rating

They did A excellent job very good customer service and I will recommend someone to buy a car for them More

by daimiongoldsmith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lukus Felder, Ken Sidana

Nov 11, 2024

Greenway Hyundai Orlando responded

Thank you for the fantastic feedback, Damion! We're delighted to hear that our team at Greenway Hyundai Orlando provided excellent customer service. We appreciate your recommendation and look forward to assisting more customers in the future!

October 09, 2024

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Profesional, fast,, friendly and they work with you hand to hand in getting the right price and monthy payment More

by Will
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 09, 2024

Greenway Hyundai Orlando responded

Will, we're delighted to hear that you had a professional and friendly experience with us at Greenway Hyundai Orlando. Thanks for sharing your feedback!

October 07, 2024

Dealership Rating

The best leasing experience I ever had! First time Hyundai owner and never visited a Hyundai dealership……pleasant surprise, promptly introduced to Steven who treated me with kindness and More

by EdS1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steven Roedan

Oct 07, 2024

Greenway Hyundai Orlando responded

We're delighted to hear about your exceptional leasing experience at Greenway Hyundai Orlando! It's fantastic that Steven and Ken made the process smooth and found you the perfect Ioniq 5 SEL. We appreciate your kind words, enjoy driving your new EV!

October 05, 2024

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The way they treated me was great. The service personal was very accurate in their explanations. More

by perucho
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lukus Felder, Ken Sidana , Omar

Oct 07, 2024

Greenway Hyundai Orlando responded

Thank you, Perucho. We look forward to seeing you again at Greenway Hyundai Orlando!

September 21, 2024

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Employee Rating

After leaving the service dept upset & disappointed, they want a review. Here it is. The paint on my car is lifting up & literally flying off currently in 4 different areas. My car has 42,000 miles & I’ve pu More

by S. Livingston
Recommend Dealer
No

Other Employees Tagged: Lukus Felder, Ken Sidana

Sep 26, 2024

Greenway Hyundai Orlando responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 01, 2024

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The personal of this dealership is very friendly and efficient. When you arrive at the dealership they welcome you and assist you with everything you need. Thanks to all of you for your help. More

by MIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lukus Felder, Ken Sidana

Sep 03, 2024

Greenway Hyundai Orlando responded

Mio, Thank you! Lukas, Ken, and Victor appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Greenway Hyundai Orlando.

July 24, 2024

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Excelente atención por el sr Moisés y muy agradecido por ayudarme en todo por adquisición de un vehículo More

by Josegregoriogando
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lukus Felder, Ken Sidana , Sr Moisés

Jul 24, 2024

Greenway Hyundai Orlando responded

Jose, Thanks for sharing about your experience with Greenway Hyundai Orlando. Moses and our team appreciate your business and hope to see you again soon!

July 02, 2024

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I have had my car there from May 2nd until now which is July 1st. My timing chain had gone bad and they have yet to even relay the damages and Information the warrenty. 2 months and I still don't know if m More

by mccoy.derrick16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lukus Felder, Ken Sidana

Jul 05, 2024

Greenway Hyundai Orlando responded

Your frustration is completely understandable, and I apologize for the lack of communication and delays you've experienced. This certainly does not reflect the level of service we aim to provide. I'd like to personally assist in resolving this matter as quickly as possible. Please reach out at your earliest convenience so we can discuss further steps. Thank you, James Ferrell - Service Manager - 407-253-4793

June 18, 2024

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I previously gave 5 stars for my purchase but feel the need to review again. I went back into the dealership to have a repair done to my 2016 Hyundai Elantra and the experience was wonderful! If you need More

by Jennifer Starke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lukus Felder, Ken Sidana , Woody, Josh, Steven, Invilet, Jafar all so helpful and made the experience so pleasant.

Jun 18, 2024

Greenway Hyundai Orlando responded

Jennifer, thank you for sharing your positive experience with both our sales and service departments at Greenway Hyundai Orlando! We're glad to hear Woody and the team took great care of you. Enjoy your new Santa Fe XRT!

June 05, 2024

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Employee Rating

Software up date for my sonata is so costly. Such a thing must be a courtesy of the maker and dealer More

by molinaguillenmoises
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lukus Felder, Ken Sidana , The person who deals with is so polite and well mannered

Jun 06, 2024

Greenway Hyundai Orlando responded

We appreciate your business. We'd like to know more about this issue and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

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