Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Victor Leiva
Refer Me
128 Reviews
Dealership Experience
3 yrs, 5 mos
Specialties & Trainings
Certified Mazda Service Advisor
128 Reviews
Write a Review
128 Reviews of Victor Leiva
November 23, 2024
Victor has been so helpful the last few years. I really trust him and would not want any other service guy working with me. Thanks for being so patient and kind!! I really trust him and would not want any other service guy working with me. Thanks for being so patient and kind!! More
by IBENDITTE
Verified CustomerOther Employees Tagged: Eros Cruz
November 22, 2024
Had an amazing experience at Brickell Mazda thanks to Jeannette! She was professional, friendly, and made the car-buying process so easy. Highly recommend her if you're looking for great service. 5 stars Jeannette! She was professional, friendly, and made the car-buying process so easy. Highly recommend her if you're looking for great service. 5 stars! More
by Erick Gonzalez
Other Employees Tagged: Jeannette Rodriguez, Alex Pou
November 21, 2024
Víctor is great and is always helpful. Uber service was a bonus too. I’m very happy with the service provided by them. Language barriers make the videos the service team sends of the vehic Uber service was a bonus too. I’m very happy with the service provided by them. Language barriers make the videos the service team sends of the vehicle difficult to understand but Victor translated this for me. More
by Customer
November 19, 2024
Average or below average dealership. Very poor listening capacity and knowledge of their products. I had to correct them multiple times in what color combos and trims and engine specs co Very poor listening capacity and knowledge of their products. I had to correct them multiple times in what color combos and trims and engine specs come with what. Pretty shocking actually. I wonder how the test would look like if I gave them 30-35 basic questions quiz about their vehicles line up. Lack of integrity and loyalty & genuine interest in customer care and service. Only by a hair better than Ocean Mazda, (their sales is a joke) also below average, a bit worse though. It’s not always about the money, the customer will 99% tell you what they’re looking for and how to get there. I actually ended up buying a more expensive car at a different dealership. Still stayed with the brand because I love Mazda. Brickell Service department is solid, sales department very much below average. They don’t understand the fundamentals of client relationships, long term effects of their actions or inactions better yet. My-Ling Parra in sales is great, the rest need to training or work in hospitality and need more sales classes to get the idea in how to do business. Definitely needs improvement. If you’re expecting genuine interest and knowledge from the team at Brickell, don’t hold your breath. This is my 3rd Mazda and if I wasn’t as enthusiastic about the brand as I am, because there is competition, I’d be in a different marquee vehicle. More
by DAVIDINHO001
November 18, 2024
The service was okay; I appreciated their effort, but the language barrier affected understanding and comprehension. It would also be beneficial to diversify the staff to serve a broader clientele better. language barrier affected understanding and comprehension. It would also be beneficial to diversify the staff to serve a broader clientele better. More
by Sadie
Other Employees Tagged: Brian Jo
November 18, 2024
Víctor is always quick and knowledgeable. My experience bringing the car to service is always pleasant. Victor takes his time answering any questions, he is very profesional and a pleasure to My experience bringing the car to service is always pleasant. Victor takes his time answering any questions, he is very profesional and a pleasure to deal with. More
by Mini1972
