Victor Leiva

Victor Leiva is very professional and I always feel really confident and pleased when I am assisted by him who explains everything to me clearly. Thank you for your help! really confident and pleased when I am assisted by him who explains everything to me clearly. Thank you for your help! More

by AILEENMV2015 Verified Customer Verified Customer

Report | Print

The gentleman who helped me Victor Leiva was professional and friendly. He made sure my needs were met. and friendly. He made sure my needs were met. More

by luz.pena27 Verified Customer Verified Customer

Report | Print

Excellent experience. Victor was helpful, professional and gave great customer service. Dealership was clean, friendly and inviting. Victor was helpful, professional and gave great customer service. Dealership was clean, friendly and inviting. More

by MIOWENS626 Verified Customer Verified Customer

Report | Print

Buen servicio y bastante punctuales con el appointment que uno tiene y trato cordial con el cliente que uno tiene y trato cordial con el cliente More

by ILEANANUNEZ01 Verified Customer Verified Customer

Report | Print

Victor has been so helpful the last few years. I really trust him and would not want any other service guy working with me. Thanks for being so patient and kind!! I really trust him and would not want any other service guy working with me. Thanks for being so patient and kind!! More

by IBENDITTE Verified Customer Verified Customer

Report | Print

Had an amazing experience at Brickell Mazda thanks to Jeannette! She was professional, friendly, and made the car-buying process so easy. Highly recommend her if you're looking for great service. 5 stars Jeannette! She was professional, friendly, and made the car-buying process so easy. Highly recommend her if you're looking for great service. 5 stars! More

by Erick Gonzalez Verified Customer Verified Customer

Report | Print

Great customer service and very professional on every step of the process. Definitely taking my car next time. step of the process. Definitely taking my car next time. More

by PATRICIA.UGALDE Verified Customer Verified Customer

Report | Print

Víctor is great and is always helpful. Uber service was a bonus too. I’m very happy with the service provided by them. Language barriers make the videos the service team sends of the vehic Uber service was a bonus too. I’m very happy with the service provided by them. Language barriers make the videos the service team sends of the vehicle difficult to understand but Victor translated this for me. More

by Customer Verified Customer Verified Customer

Report | Print

Average or below average dealership. Very poor listening capacity and knowledge of their products. I had to correct them multiple times in what color combos and trims and engine specs co Very poor listening capacity and knowledge of their products. I had to correct them multiple times in what color combos and trims and engine specs come with what. Pretty shocking actually. I wonder how the test would look like if I gave them 30-35 basic questions quiz about their vehicles line up. Lack of integrity and loyalty & genuine interest in customer care and service. Only by a hair better than Ocean Mazda, (their sales is a joke) also below average, a bit worse though. It’s not always about the money, the customer will 99% tell you what they’re looking for and how to get there. I actually ended up buying a more expensive car at a different dealership. Still stayed with the brand because I love Mazda. Brickell Service department is solid, sales department very much below average. They don’t understand the fundamentals of client relationships, long term effects of their actions or inactions better yet. My-Ling Parra in sales is great, the rest need to training or work in hospitality and need more sales classes to get the idea in how to do business. Definitely needs improvement. If you’re expecting genuine interest and knowledge from the team at Brickell, don’t hold your breath. This is my 3rd Mazda and if I wasn’t as enthusiastic about the brand as I am, because there is competition, I’d be in a different marquee vehicle. More

by DAVIDINHO001 Verified Customer Verified Customer

Report | Print

The service was okay; I appreciated their effort, but the language barrier affected understanding and comprehension. It would also be beneficial to diversify the staff to serve a broader clientele better. language barrier affected understanding and comprehension. It would also be beneficial to diversify the staff to serve a broader clientele better. More

by Sadie Verified Customer Verified Customer

Report | Print