Victor Leiva

Average or below average dealership. Very poor listening capacity and knowledge of their products. I had to correct them multiple times in what color combos and trims and engine specs co Very poor listening capacity and knowledge of their products. I had to correct them multiple times in what color combos and trims and engine specs come with what. Pretty shocking actually. I wonder how the test would look like if I gave them 30-35 basic questions quiz about their vehicles line up. Lack of integrity and loyalty & genuine interest in customer care and service. Only by a hair better than Ocean Mazda, (their sales is a joke) also below average, a bit worse though. It’s not always about the money, the customer will 99% tell you what they’re looking for and how to get there. I actually ended up buying a more expensive car at a different dealership. Still stayed with the brand because I love Mazda. Brickell Service department is solid, sales department very much below average. They don’t understand the fundamentals of client relationships, long term effects of their actions or inactions better yet. My-Ling Parra in sales is great, the rest need to training or work in hospitality and need more sales classes to get the idea in how to do business. Definitely needs improvement. If you’re expecting genuine interest and knowledge from the team at Brickell, don’t hold your breath. This is my 3rd Mazda and if I wasn’t as enthusiastic about the brand as I am, because there is competition, I’d be in a different marquee vehicle. More

by DAVIDINHO001 Verified Customer Verified Customer

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The service was okay; I appreciated their effort, but the language barrier affected understanding and comprehension. It would also be beneficial to diversify the staff to serve a broader clientele better. language barrier affected understanding and comprehension. It would also be beneficial to diversify the staff to serve a broader clientele better. More

by Sadie Verified Customer Verified Customer

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Víctor is always quick and knowledgeable. My experience bringing the car to service is always pleasant. Victor takes his time answering any questions, he is very profesional and a pleasure to My experience bringing the car to service is always pleasant. Victor takes his time answering any questions, he is very profesional and a pleasure to deal with. More

by Mini1972 Verified Customer Verified Customer

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Amazing attention. Everything was perfect on detail and time. I got there on time and I dint have to wait a long time. Very convinient. Everything was perfect on detail and time. I got there on time and I dint have to wait a long time. Very convinient. More

by VERDASCO Verified Customer Verified Customer

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Víctor was excellent person , Uber service was excellent too, I’m very happy with the dealer and my car . Thank you very much . too, I’m very happy with the dealer and my car . Thank you very much . More

by LIVEDAMARIS Verified Customer Verified Customer

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Excelente servicio como siempre , felicitaciones Víctor por tu compromiso y entrega para el cliente Gracias por tu compromiso y entrega para el cliente Gracias More

by MARIALUCERO04 Verified Customer Verified Customer

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Was great thanks the service was on time definitely completely perfect Mazda is the best completely perfect Mazda is the best More

by UFAEDU Verified Customer Verified Customer

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Everything with the service of my two vehicles went very smoothly from the time of drop off to pick up smoothly from the time of drop off to pick up More

by MAGGIEANDJORGE Verified Customer Verified Customer

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He has an amazing customer service he’s the best on everything and he also he’s super efficient everything and he also he’s super efficient More

by NAZRY.PADILLA Verified Customer Verified Customer

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Excellent service, my car was ready on time and they even cleaned it up a bit! Thank you! cleaned it up a bit! Thank you! More

by Emelyn DM Verified Customer Verified Customer

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