Victor Hernandez | Page 27

An Extremely Efficient Dealership that makes a visit feel like a trip to a spa. Despite all the covid_19 changes it still feels so welcoming. like a trip to a spa. Despite all the covid_19 changes it still feels so welcoming. More

by CWONGNY Verified Customer Verified Customer

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1st time Buyer-Poor Experience When I was negotiating for the car I was told that the all weather maps were being "thrown in". When I looked at the sticker, they were already factor When I was negotiating for the car I was told that the all weather maps were being "thrown in". When I looked at the sticker, they were already factored into the purchase price. On the day of picked up it was raining and I did not want to pick up the car. The salespeople seemed annoyed. When I did pick up the car, I received an email in the morning for my salesperson asking if I would be in at 3 PM. I stated "No" I would be there at 2 PM and he stated no problem. I arrived promptly at 2:05 PM. I waited until 2:30 5 PM as my salesperson had either gone out to lunch or to handle another customer. In between, the Sales Manager said he would look for him and, if you were not there shortly, he would take care of me. I never saw him again. When I did see them my salesman, he stated that he was sorry but he was "busy with other customers" and "I thought someone would've started your paperwork". I processed the paperwork and asked for a scan of same. I did not receive it until I had asked the second time days later. The salesman showed me the car and spent very little time with me. I had to complain that I did not know the car and he invited me back. At that time, he was very helpful. I bought the tire insurance a few days later. I asked my contact person to please send me a copy of the policy. He stated he would do so. I am still waiting to this day. Minor point is that the key I received did not have a ring in order to utilize a keychain. Most importantly, I have personalized plates of in my family for over 50 years. I provided my registration and it was quite clear that the plates would be transferred. Imagine my surprise when I received my new registration and it had regular license plates attached to it. The salesman stated that he would straighten it out and I certainly hope so. More

by JREINFELD Verified Customer Verified Customer

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Great service and car I wanted in stock My sales associate Lino was really great. He was personable, professional and had the car I wanted. I'm very happy with BBMC of Englewood. My sales associate Lino was really great. He was personable, professional and had the car I wanted. I'm very happy with BBMC of Englewood. More

by mmorgantini Verified Customer Verified Customer

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Jim Scott is an amazing Professional who made our experience pleasant and smooth. I’ll recommend him to my friends who are interested in leasing a Mercedes car. experience pleasant and smooth. I’ll recommend him to my friends who are interested in leasing a Mercedes car. More

by FESTRIN53 Verified Customer Verified Customer

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Excellent, quick service! Frank was a professional and made the process pleasant. I will definitely go back and recommend friends and family to Frank and Mercedes. made the process pleasant. I will definitely go back and recommend friends and family to Frank and Mercedes. More

by AMADASANJUAN Verified Customer Verified Customer

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It was like taking a Walk in the Park I had no idea that buying my first Mercedes Benz would be this great of an experience! From the moment I walked in, I was greeted with a smile and in I had no idea that buying my first Mercedes Benz would be this great of an experience! From the moment I walked in, I was greeted with a smile and in that moment I knew I chose the right dealership! My salesman Peter P. was very effecient in finding me exactly what I wanted and in less than 45 minutes I signed for my car (for me this was unheard of LOL). He was able to get me into my DREAM car with ease! I'm now part of the Benzel-Busch family...Yayyyyy!!!! More

by LAVANA.WILSON Verified Customer Verified Customer

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Good efficient service. I appreciate the excellent prompt service that I received during the pandemic shutdown. All the dealers were closed but communication/negotiation via I appreciate the excellent prompt service that I received during the pandemic shutdown. All the dealers were closed but communication/negotiation via email back and forth got the deal done. Thank you, guys! More

by VICJOO1 Verified Customer Verified Customer

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The entire staff at Benzel Busch is amazing. They’re all very polite and professional. Michael Vinci was the salesperson that I worked with. He’s the best!!! I would recommend him to anyone. He made the ent very polite and professional. Michael Vinci was the salesperson that I worked with. He’s the best!!! I would recommend him to anyone. He made the entire process so easy and pleasant. More

by JULIESANCHEZ5 Verified Customer Verified Customer

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Giovanni Barbaro was the perfect salesperson. I highly recommend Mr. Giovanni Barbaro. He was excellent and informative. He made the experience pleasurable. I am very satisfied with the price an I highly recommend Mr. Giovanni Barbaro. He was excellent and informative. He made the experience pleasurable. I am very satisfied with the price and professionalism. More

by VTOMASELLA Verified Customer Verified Customer

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It was a pleasure to purchase a car at Benzel Busch. Our salesman Doug Ryan was outstanding from beginning to end his customer service was 100% on point. salesman Doug Ryan was outstanding from beginning to end his customer service was 100% on point. More

by JLICOR65 Verified Customer Verified Customer

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