Victor Hernandez

New truck Love my new Tacoma. They special ordered it and came exactly how i wanted it. Make sure to ask for mike or victor if you go there. Love my new Tacoma. They special ordered it and came exactly how i wanted it. Make sure to ask for mike or victor if you go there. More

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Shady and deceitful I purchased a 2012 Scion xD a year ago it ran out of gas 3 blocks from dealership. 3 days later over heated a week later water pump went out then my b I purchased a 2012 Scion xD a year ago it ran out of gas 3 blocks from dealership. 3 days later over heated a week later water pump went out then my brakes went out Toyota refused to repairs these issues dispite that it's Toyota certified vehicle. I also got the extended warranty. Recently during an oil change they told me my alternator was going out but they couldn't fix it till it went out completely. It's been 3 months since then now my alternator is out and they say I have to pay cause it's not covered as a Toyota certified vehicle. So I'm guessing my extended warranty doesn't mean anything. To anyone thinking about buying a vehicle from here I'd say find another Toyota dealership. They think because this is a wealthy area that can screw their costomers. Well not if I can help it More

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We came in on the last day of March not browsing but determined to purchase a Toyota Corolla from MBT. We had already been given an online quote by Victor Hernandez whose phone calls we received when we determined to purchase a Toyota Corolla from MBT. We had already been given an online quote by Victor Hernandez whose phone calls we received when we signed up for quotes on TrueCar.com. It was one of the lowest we got in our acceptable price range while visiting with many frustrating Toyota dealerships. This is a true story: We called ahead of time to announce our visit and to make sure that our desired model and color is in stock and that the dealership hours are as posted. Everything was confirmed and we were given an appointment with Andy Carlson. From the moment we walked in he met us without delay, greeted us warmly and treated us respectfully throughout the whole stay of 3-4 hours. And once we test drove and spoke about our goals and expectations, we simply "clicked" with Andy. He is very professional, very honest [as honest as a car salesman can be;))) ], very straightforward and knowledgeable, AND very prepared. He already knew our whole previous conversation with Victor Hernandez and was able to honor and negotiate the online WRITTEN offer that brought us in. We can honestly say that we got a great deal, a very satisfactory experience . What made a huge difference in our success here at MBT is that we were extremely well prepared and fully determined to buy! We weren't simply browsing around, wasting mutual time, nor wondering what to do. We walked in knowing exactly what we wanted, how much we were willing to spend, and how to achieve our goals - our excellent credit. With our research and our "homework" done well in advance, full credentials in hand, excellent credit on our side - it was a simple, easy, straightforward process. What made us buy here is the deal (Victor Hernandez) of course, but it's also the fact that Andy Carlson stood out from the mediocre salesmen at the dealerships we visited by his ability to see and understand customers needs, i.e. to see us as people, not numbers. He COMMUNICATED clearly his point WITHOUT the widespread among other dealerships arrogant , derisive, sarcastic and patronizing tone. Andy Carlson showed an amazing sense of humor to us and our child, and he always kept a polite, civil, easy going tone which ultimately earned out respect. That he is the 2011 Scion Champion is perfectly understood. We see no reason why he shouldn't be the Toyota 2013 Champion. Best of luck, Andy! Great job, Victor! Kudos to the rest of the staff who expedited our paperwork and made our sale experience smooth and pleasant. Very satisfied customers. We thank you MBT team! More

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