Victor Cortes

Had a Oil cover gasket replaced per recommendation from one of the service guys. Jalen. The Jeep grand Cherokee never was noisy or anything. Went in for just an oil change at first. When Jalen recommended one of the service guys. Jalen. The Jeep grand Cherokee never was noisy or anything. Went in for just an oil change at first. When Jalen recommended it had the minor leak but needed to be changed ASAP, we did so in trust of years of service. After the 1,000 job there was a ticking, knocking noise. We made an appointment to see why that started and Zach helped out after as well as Princeton after days of back and forth. They accepted they broke a part but would take time to come in and had to bring back the car after part arrived. Picked up car again and knocking still there. Zach is doing his best, but now it a 2,500 dollar job for a oil change at first with no issues, not a cover change that was recommended, 1000 to a part broken that was said to be the cause of knocking to now it's our job to pay the cost when it's clear the cams or rocket lifter was not properly fit back in place after cover placement and they said they would fix the damages because the noise was a simple part, but it ended up being a nightmare. Since before Thanksgiving 2025 the Car still sit and we're expected to fix the repair of a Techs work assembly. Not Zacks fault. He's tring to help, customer service wise but too many lies and bounced around with a company dealership that I trusted for 8 plus years as I got my new Honda pilot black edition there. I take well care of my cars and this is just not the greatest start of a New Year knowing a Tech made a big mistake. Accidents happen, but now puts the costs that are HIGH on our end. From a simple oil change to a front Cover gasket needed that showed minimal signs of leak. To 2.5k of extra work n possibly more. They took acceptance they broke and caused the knocking, so why now we have to endure such cost? Cause it doesn't favor your service end? Always been a pleased customer and recommended everyone. Very humble and now a stressful New Year. God help us More

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They were both helpful and friendly. They let me make my own decisions without being pushy. They let me make my own decisions without being pushy. More

by vcluey Verified Customer Verified Customer

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I never got to see the car I wanted to see and i felt rushed into the car I chose. I felt I overpaid as well rushed into the car I chose. I felt I overpaid as well More

by doncantwell7908 Verified Customer Verified Customer

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Experienced, knowledgeable and efficient. I do not think you should keep requesting any more words. I do not think you should keep requesting any more words. More

by mmessenger1301 Verified Customer Verified Customer

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Really pushes the sales pitch on you and it is overwhelming. It made me feel uncomfortable and taken advantage of overwhelming. It made me feel uncomfortable and taken advantage of More

by clilly5 Verified Customer Verified Customer

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Bought a brand new 2025 Honda from this place. It’s been back there multiple times in the less than a year we’ve owned it for the idle stop failing to restart and a rattle at the front end. Every It’s been back there multiple times in the less than a year we’ve owned it for the idle stop failing to restart and a rattle at the front end. Every time the service department has it they claim they can’t hear the rattle and can’t replicate the idle stop failure so we get it back with no solution. Will certainly be the last Honda I ever purchase in my life. More

by jcatapano.ua075 Verified Customer Verified Customer

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The dealership is conveniently located. They have quite a variety of vehicles to choose from Victor. Our sales person was very personable and very good at making sure our needs were met. Ev They have quite a variety of vehicles to choose from Victor. Our sales person was very personable and very good at making sure our needs were met. Everybody at the dealership was friendly and helpful and continue to be helpful for us after our purchase. More

by dann.reske Verified Customer Verified Customer

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Victor was incredible! ! We went in with an idea of what we wanted, and he showed us our options, patiently explaining the differences between vehicles. After deciding we wo ! We went in with an idea of what we wanted, and he showed us our options, patiently explaining the differences between vehicles. After deciding we would go for lunch and think about things, Victor magically produced double cheeseburgers, which were awesome! While we enjoyed them Victor kept searching and just as we were giving up, he exclaimed, I got it! And he did! Because of his persistence, we took home a beautiful Passport... not even the vehicle, we THOUGHT we were interested in. Victor is extremely knowledgeable and a great salesperson. More

by MELISSAPAPACEK Verified Customer Verified Customer

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I just wanted to say I know the place is getting a lot of backlash from the Facebook post but I purchased a new Honda CRV in 2019 and a brand new vehicle, a Honda passport and I've been nothing but satisfied backlash from the Facebook post but I purchased a new Honda CRV in 2019 and a brand new vehicle, a Honda passport and I've been nothing but satisfied with this place. the people are very friendly. they are extremely military friendly and I've never been wrong on getting my work done there at the service center. I used to be against going to service centers at auto dealers but I have to say nothing but please and my next purchase I will buy from them. I don't believe somebody bought a car $10,000 over the sticker price as at Facebook post claimed and this dealership does not deserve that kind of bad rap when people are just bashing it now. lot of trolls out there so be cautious with what you read. More

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He was very friendly and took good care of me and what I was looking for. was looking for. More

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