Victor Combs III

If I could give this dealership a no star rating I would. The only reason it is getting a one star rating is because of the people who we worked with. The only people that were nice was our salesmen, servic The only reason it is getting a one star rating is because of the people who we worked with. The only people that were nice was our salesmen, service manager and sales manager. So we purchased a brand new 2024 Volkswagen Tao S, which had 22 miles on it. You figured with buying a brand new car there wouldn't be any problems, right?! Well WRONG!! They sold us a lemon. We drove the car three times. On the third time we were driving on the highway and the car started to pour black smoke, every warning light on the engine came on, it said over 4000RPM and to start/turn off the engine. We were on the highway when all of this happened. We had our children in the car while it was pouring this black smoke. We had the car not even one week. We had to get the car towed to another Volkswagen dealership. The problem with the car it was a bad catalytic converter, a vacuum leak and a software issue. We went to the dealership the next morning after the car was towed to speak with general manager regarding the situation. He not only laughed at my husband as he was voicing his concerns on what happened and the scary situation my family was put in. He said things like this happen all the time. He was not only rude but did not do anything about the situation. We spoke with the actual company Volkswagen itself and they said this is not normal. It happens to only 1% of their new cars. On the other 2 visits we had to make to the dealership, we were fully taken care of by the employees, minus 1 person…the GM(Wyatt). While we would sit inside the lobby he would just walk past, avoiding eye contact, refusing any source of communication. This has been the worst experience in customer care from upper management. If you choose to buy at this dealership, make sure you have a full inspection and don't plan on the GM to raise a finger, unless it's the middle one. More

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Tom Wood has an amazing service department! They have my business for life. They went above and beyond during this tough holiday season and got us back on the road with quality workmanship and EXCELLENT CUS business for life. They went above and beyond during this tough holiday season and got us back on the road with quality workmanship and EXCELLENT CUSTOMER SERVICE!! Thank you so much for all of your help. I want to personally recognize and Thank the mechanic, Nathan Hertzing, Steve McGuuire, Brian Brunk and Victor Combs in the service department. Nathan worked extra time on the vehicle so it would be ready when promised even though the job was bigger than once thought. Steve, Brian and Victor were always friendly and very helpful. I can’t Thank You all enough! More

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Recently we were heading on a vacation over a holiday weekend with our new Atlas and we noticed a nail n our tire so took it to Tom Wood to see if they could help only a half and hour before closing - th weekend with our new Atlas and we noticed a nail n our tire so took it to Tom Wood to see if they could help only a half and hour before closing - the service manager went over beyond to help us and was willing to drive to Castleton and stay over to make sure we would be able to leave on vacation!!! Awesome people!!! More

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