Victor Arce

After the sale service is lacking with absolutely no accountability. Communication errors in service has led to wasted time and aggravation accountability. Communication errors in service has led to wasted time and aggravation More

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Do not use this dealership! On 4/25 after doing a credit application over the phone with Adrian Amauris Quinones, I arrived to test drive a vehicle and finish paperwork. The veh On 4/25 after doing a credit application over the phone with Adrian Amauris Quinones, I arrived to test drive a vehicle and finish paperwork. The vehicle had a dead battery, ok no problem. Let’s look for another vehicle. After I look at at least another 8 vehicles and found what I thought was the perfect one, we returned to the office to complete paperwork. Adrian asked that I went ahead and paid my deposit and insured the vehicle to speed up the process. He stated while I insured the vehicle he would bring it around so I could test drive it. Lo and behold at the very end of the deal, Adrian tells me “the service tech took the keys home with him, I’ll have to drive it you you” mind you I live 3 hours away. I immediately said cancel the deal, how could I possible finish paper work on a vehicle I never get to test drive??? Well they stated they reversed everything except somehow they refused to return my money after Adrian said it would be instantly refunded. We are going on almost a month now, everybody drops my phone calls. And in the state of Florida it is the law that insurance cannot be cancelled less than 60 days of commencement, I asked for a letter stating I never got the vehicle and they refused to send that as well. So now I am insuring a vehicle I never got to drive or buy and I am out thousands of dollars that this dealership has pocketed. PLEASE BEWARE AND TAKE YOUR BUSINESS ELSEWHERE More

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Great salesperson. Very knowledgeable of the job. Treated me with respect and kindness the whole time I was there Very knowledgeable of the job. Treated me with respect and kindness the whole time I was there More

by tremayne22 Verified Customer Verified Customer

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There online price stated 35k on numerous websites. When I contacted them about vehicle they tell me it’s 38k since I’m not trading in a vehicle or financing with them. When I contacted them about vehicle they tell me it’s 38k since I’m not trading in a vehicle or financing with them. More

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Had a great experience on my new vehicle purchase, i would definetly recommend Miami Lakes Automall to anyone. Great staff and costumer service. would definetly recommend Miami Lakes Automall to anyone. Great staff and costumer service. More

by GGOMEZ5866 Verified Customer Verified Customer

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Fast service, we were only there for an hour and a half, which is a record for us. Thank you very much which is a record for us. Thank you very much More

by victorcruzalonso Verified Customer Verified Customer

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Horrible customer service the cashier where rubs and they never filled my car with liquids never filled my car with liquids More

by jessievaldes Verified Customer Verified Customer

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Always friendly service and available on the phone. Always friendly service and available on the phone. Always friendly service and available on the phone. More

by NEIL.K.SHIRK Verified Customer Verified Customer

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Beautiful customer service from the desk service manager to the best mechanics I never have no problem in and out great job Miami lakes auto mall to the best mechanics I never have no problem in and out great job Miami lakes auto mall More

by LUISFDZ1966 Verified Customer Verified Customer

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Todo estuvo muy bien en el servicio q me prestaron estoy muy complacida con mi carro muy complacida con mi carro More

by LISANDRAVEGA65 Verified Customer Verified Customer

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