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Vicky Wright

Overview Reviews (67) Inventory (100)

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Vicky Wright

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Vicky Wright

Service Advisor

Serra Chevrolet

1170 Center Point Pkwy
Birmingham, AL 35215

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3.8

67 Reviews

Overview Reviews (67) Inventory (100)

Dealership Experience

2 yrs, 3 mos

Languages Spoken

English

3.8

67 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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67 Reviews of Vicky Wright

April 21, 2024

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Employee Rating

Enjoyed getting my service with the Serra team. Great, friendly, and precise. Thanks Serra Team! Great, friendly, and precise. Thanks Serra Team! More

by Jessica.king

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tessa McCown, Colin Whisenant, John Ard, Chris Smith

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Apr 23, 2024 -

Serra Chevrolet responded

We can’t thank you enough for writing this awesome review for our dealership, Jessica! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Serra Chevrolet Birmingham Team

April 19, 2024

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Employee Rating

I have been watching this particular vehicle for a few months. The process was relatively easy. My salesman was very great and professional. The financing was surprisingly quick considering my credit. months. The process was relatively easy. My salesman was very great and professional. The financing was surprisingly quick considering my credit. More

by brian.snellgrove

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Digital Airstrike, Chris Smith

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Apr 22, 2024 -

Serra Chevrolet responded

We are so happy to hear that your recent visit went so well for you, Brian! We will let our team know about your experience and we hope you will reach out to us if you have any questions. Have a great day! Sincerely, The Serra Chevrolet Birmingham Team

January 25, 2024

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Employee Rating

Lots of problems with repairs. Misinformation provide about the problem/needed repair, the time of completion and extensive mixups. Tessa in service usually takes care of my servic Misinformation provide about the problem/needed repair, the time of completion and extensive mixups. Tessa in service usually takes care of my service repairs. She was off on the day my truck was towed to your service department. More

by Rlasr1@icloud.com

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tessa McCown

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Jan 26, 2024 -

Serra Chevrolet responded

Hello, we take your feedback seriously and would appreciate the opportunity to discuss your experience at our Service Center. Please contact us at your earliest convenience. We look forward to speaking with you. Sincerely, The Serra Chevrolet Birmingham Team

January 24, 2024

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Employee Rating

After my oil change i my car started turning off. I had to buy a whole new car. I had to buy a whole new car. More

by kojroscoe

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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Jan 26, 2024 -

Serra Chevrolet responded

Your feedback is important to us, and we'd like to better understand your experience. Please contact us at your earliest convenience. We look forward to hearing from you. Sincerely, The Serra Chevrolet Birmingham Team

January 23, 2024

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Employee Rating

Unprofessional expensive lazy good for nothing people inconsistent stop please never go to this dealership inconsistent stop please never go to this dealership More

by willrobinsonjr3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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Jan 25, 2024 -

Serra Chevrolet responded

Will, we appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact us at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

January 14, 2024

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Employee Rating

Good service By everyone. So please be happy with that Be nice and asking please So please be happy with that Be nice and asking please More

by brendamadison1955

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Vicky Wright

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Jan 16, 2024 -

Serra Chevrolet responded

Thank you so much for taking the time to share your feedback with us, Brenda! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Serra Chevrolet Birmingham Team

January 13, 2024

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Everything seemed great. Didn't seem to take that long with servicing. Everyone was really nice. It was overall a great experience. Didn't seem to take that long with servicing. Everyone was really nice. It was overall a great experience. More

by Tnkey1998

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Vicky Wright

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Jan 16, 2024 -

Serra Chevrolet responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Serra Chevrolet Birmingham Team

January 12, 2024

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Employee Rating

Vicky and Tessa was great. Mechanics were TERRIBLE! Replace light but left the shell cover hanging out, had to send it back to warehouse TWICE.Mechanic with no empathy. Sloppy Mechanics were TERRIBLE! Replace light but left the shell cover hanging out, had to send it back to warehouse TWICE.Mechanic with no empathy. Sloppy work More

by jacquesegurley

Verified Customer

Recommend Dealer

Other Employees Tagged: Vicky Wright

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Jan 12, 2024 -

Serra Chevrolet responded

Jacques, we take your feedback seriously and would appreciate the opportunity to discuss your experience at our Service Center. Please contact us at your earliest convenience. We look forward to speaking with you. Sincerely, The Serra Chevrolet Birmingham Team

January 12, 2024

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Employee Rating

I just sat in the waiting area reading and drinking coffee so what could I say better than that? coffee so what could I say better than that? More

by rjambro2

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Vicky Wright

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Jan 16, 2024 -

Serra Chevrolet responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Serra Chevrolet Birmingham Team

December 21, 2023

Dealership Rating

Employee Rating

Shady at best. Crap work, no communication, they don’t care about anything other than putting money in their pockets. Zero regard for customer satisfaction or safet Crap work, no communication, they don’t care about anything other than putting money in their pockets. Zero regard for customer satisfaction or safety! More

by LT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Tessa McCown, Colin Whisenant, John Ard, Vicki Edwards , Mike battle

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Dec 22, 2023 -

Serra Chevrolet responded

Thank you for your feedback. Here at Serra Chevrolet Birmingham, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact us at your earliest convenience so that we can discuss this issue in greater depth. Sincerely, The Serra Chevrolet Birmingham Team

Dec 22, 2023 -

LT responded

I have repeatedly tried to communicate with your staff. I have been told so many times that I will be called back. Mike Battle is the worst and will not communicate, will not answer or return calls or emails! My brakes literally went out on the car I bought here (due to a crap brake job done by your technician) nearly causing a serious accident with myself and MY CHILDREN in the car and Mike didn’t seem to care at all. From the time I traded my car in (Oct 25th) until early December I was without a car completely due to the crap cars you guys sold me! Your dealership refused to get me a loaner or a rental, leaving me without a vehicle with three children! The car you sold me is STILL having issues, but I’m honestly terrified to let your staff even touch it. Matt in service used to communicate with me, and now he won’t either. He refused to replace the wheel on my vehicle that is damaged due to the horrible brake job that your technician did. Everything to do with Serra has been awful!!!!

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