Vicki Edwards
Vicki Edwards at Serra Chevrolet
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Vicki Edwards

Sales Manager

Serra Chevrolet

1170 Center Point Pkwy
Birmingham, AL 35215

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4.2
64 Reviews

Dealership Experience

5 yrs, 2 mos

Industry Experience

19 yrs, 2 mos

Languages Spoken

English English

4.2

64 Reviews

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64 Reviews of Vicki Edwards

April 10, 2024

Dealership Rating
Employee Rating

Great job excellent customer service very happy with the vehicle I purchased and would be staying with them for awhile. More

by jabari.rice
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 12, 2024

Serra Chevrolet responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you, Jabari. Sincerely, The Serra Chevrolet Birmingham Team

March 18, 2024

Dealership Rating
Employee Rating

Everyone is nice, but when I needed help with a problem with my vehicle they did ignore me and didn’t call me back Jerrel didn’t do his part on keeping me fully satisfied. I had to go to my own mechanic t More

by thomas_maila
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 20, 2024

Serra Chevrolet responded

Thank you for your feedback, Thomas. Here at Serra Chevrolet Birmingham, we pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact us at your earliest convenience so that we can discuss this issue in greater depth. We look forward to hearing from you soon. Sincerely, The Serra Chevrolet Birmingham Team

March 18, 2024

Dealership Rating
Employee Rating

Always felt very comfortable. Never felt pushed or like they didn't have my best interest in mind. It was a surprisingly easy transaction in which I had complete trust in the who More

by asmith22061
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chad Steinle

Mar 20, 2024

Serra Chevrolet responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Serra Chevrolet Birmingham Team

March 07, 2024

Dealership Rating
Employee Rating

Efficient, Caring, Accommodating, Professional and willing to work with me at all cost!!! Hard working and personable! More

by farringtonsonja
Recommend Dealer
Yes

Other Employees Tagged: Vicki Edwards

Mar 08, 2024

Serra Chevrolet responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, The Serra Chevrolet Birmingham Team

February 14, 2024

Dealership Rating
Employee Rating

It was great. They made it very easy. And they seemed to know exactly what I wanted. More

by Tstaggs212
Recommend Dealer
Yes

Other Employees Tagged: Vicki Edwards

Feb 16, 2024

Serra Chevrolet responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Serra Chevrolet Birmingham Team

February 10, 2024

Dealership Rating
Employee Rating

It was a great experience! Everyone was nice and considerate. I would recommend any day More

by divinedesignshandmadefurniture
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Cedric Robinson

Feb 13, 2024

Serra Chevrolet responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Serra Chevrolet Birmingham! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Serra Chevrolet Birmingham Team

February 08, 2024

Dealership Rating
Employee Rating

It was very easy and fast, the salesman Jerrell Ford was fantastic, knowledgeable, and went above and beyond to be helpful and make things easy. I'm very please with my truck and the assistance I got from t More

by dustin4ua
Recommend Dealer
Yes

Other Employees Tagged: Vicki Edwards

Feb 08, 2024

Serra Chevrolet responded

Thank you for your great review, Dustin! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Serra Chevrolet Birmingham Team

February 07, 2024

Dealership Rating
Employee Rating

Kenya was my salesperson. She was excellent. Very friendly. She engaged in small talk, which I liked. Made me feel very comfortable. The last dealership I went to in Muscle Sh More

by pattielara18
Recommend Dealer
Yes

Other Employees Tagged: Vicki Edwards

Feb 08, 2024

Serra Chevrolet responded

Thank you so much for the nice review! We really appreciate this feedback and we'll be certain to share your compliments with Kenya and the rest of the staff. We pride ourselves on offering high-quality customer service, and we're glad we were able to take care of you. It was our pleasure! Sincerely, The Serra Chevrolet Birmingham Team

January 26, 2024

Dealership Rating
Employee Rating

They were supposed to service truck and did not. We had to add 5 quarts of oil all fluids are low oil cap is missing now we are waiting on parts. Love the truck but service was not good. More

by gloangel5
Recommend Dealer
No

Other Employees Tagged: Vicki Edwards

Jan 29, 2024

Serra Chevrolet responded

We appreciate your feedback and are concerned about your recent service experience. Please reach out to us so we can discuss your experience in more detail. We look forward to hearing from you. Sincerely, The Serra Chevrolet Birmingham Team

January 25, 2024

Dealership Rating
Employee Rating

I received good service and was pleased with my purchase, I got up front numbers for my purchase and the rate of financing was great More

by lth7738964
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 26, 2024

Serra Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Serra Chevrolet Birmingham Team

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