Vianey Rodriguez | Page 19

Took my truck in routine maintenance, was in and out under an hour. Provide my with a comfortable location to do some work while waiting. Seem to be thorough when working on my vehicle. Changed out oil, under an hour. Provide my with a comfortable location to do some work while waiting. Seem to be thorough when working on my vehicle. Changed out oil, rotated tires, also replaced cabin air filter and engine air filter. More

by David Verified Customer Verified Customer

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The employees are always friendly and nice. Definitely will keep coming back for routine maintenance. will keep coming back for routine maintenance. More

by NAE_101 Verified Customer Verified Customer

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I made an appointment online for 11 and I got a confirmation email about it. When I go there I guess it was changed to 3 and I had no idea. They got me in at 11 and i was there for a little less th confirmation email about it. When I go there I guess it was changed to 3 and I had no idea. They got me in at 11 and i was there for a little less than an hour for an oil change and tire rotation. Good Job! More

by TJ73110 Verified Customer Verified Customer

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They have friendly and fast service. The office is clean and I am very satisfied. and I am very satisfied. More

by MILAGROS.Q Verified Customer Verified Customer

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SummaryIn 20 years of owning used vehicles, this is the Summary In 20 years of owning used vehicles, this is the first time EVER I did not recieve a call with an estimate of repairs prior to service. Summary In 20 years of owning used vehicles, this is the first time EVER I did not recieve a call with an estimate of repairs prior to service. Full I had a battery replaced under warranty which had failed the night before. The previous charge to buy and install that now failed battery was $120, which was done at your location. It cost $175 to replace the battery under warranty due to labor costs which included cleaning acid off bolts, cables, and terminals (along with replacing some of these if necessary). So even though the battery I bought and had installed from your dealership failed and leaked you end up charging me full price for all labor under a warranty repair. And even if that is not negotiable this is the issue I have: I called and talked to service department to explain failed battery and parts department to verify battery had 30 month replacement warranty. I told them vehicle would arrive via tow at 1pm. That is the only communication I had with anyone until I got a call to pick up the vehicle. No call with an estimate of the cost of repair. In 20 years of getting service to vehicles, which is more often than some as I've never had a new vehicle, this is the first time I have never been given a call of repair estimate. I don't know if the technician realized they did not call me with an estimate, but it should have been apparent when sitting with the cashier and Vianey handed me the bill and I voiced my surprise. I said I thought it was a warranty repair and then after her explanation I said that is alot for labor just to replace a battery. Anyway, I'm sure this is a rarity as it has not occurred previously at your location. All the best. More

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Excellent service from an excellent service team. Always greeted with a smile !!!! No other dealership I'd trust my truck with greeted with a smile !!!! No other dealership I'd trust my truck with More

by michael.carter0 Verified Customer Verified Customer

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It took longer than normal to change my oil this time. I didnt get my paperwork when i left. didnt get my paperwork when i left. More

by JOANN.PATTERSON1981 Verified Customer Verified Customer

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I always receive great service. My vehicle is always out in a timely manner. Wonder place and people! in a timely manner. Wonder place and people! More

by LACITATE13 Verified Customer Verified Customer

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service was fantastic as always! we are always helped with a smile and speed! you have a great staff!! with a smile and speed! you have a great staff!! More

by JAMESTICE48 Verified Customer Verified Customer

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Great place to buy a car, and would go back again for another and for repairs another and for repairs More

by ADAM688 Verified Customer Verified Customer

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