Veronica Lichaa

My husband and I purchased a 2018 Mazda cx-5 on driveway. com through this dealership. When we received the vehicle, the engine was smoking and leaking oil. We immediately took it to a professional mechanic w com through this dealership. When we received the vehicle, the engine was smoking and leaking oil. We immediately took it to a professional mechanic where they then diagnosed that the vehicle has a blown head gasket and would need a whole new engine. DCH Academy Honda is trying to say that the reason the engine is smoking is due to “residual oil” left from a head gasket cover fix they did back at the end of April. The mechanic told us that it’s obvious DCH academy Honda tried to put a “bandaid” over a much bigger issue. DCH Academy Honda is refusing to give us back our shipping fee after receiving a vehicle that isn’t even safe to drive. We left their team a message and they are ignoring us. BEWARE OF THIS DEALERSHIP. My husband and I have pictures and videos with time stamps from the very day that we received the car proving that we received it this way. We will be contacting Better Business Bureau to file a complaint about this business and if DCH Academy Honda continues to ignore us we will be taking legal action as selling a vehicle in this condition is against EVERY consumer law. Honda should be ashamed of this place. More

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Great experience in and out service. Very attentive staff and managers! Thank you again! I will be sure to send everyone I know Very attentive staff and managers! Thank you again! I will be sure to send everyone I know More

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2nd purchase in about 18 months. Everyone was great. Great prices quick paperwork. All great thete Everyone was great. Great prices quick paperwork. All great thete More

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What more can I say! Megan is kind, patient and fair! Easy and fast process! Megan is kind, patient and fair! Easy and fast process! More

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Two months ago i got a car from this dealership and haven't got my plates or my registration since they don't even have the title of the car, i don't get how they can sell a car without them having the haven't got my plates or my registration since they don't even have the title of the car, i don't get how they can sell a car without them having the title, the temp plates they gave me expired, i talked with the sales manager veronica about this mess and the response was that they will pay all the tickets and if they impound the vehicle they will solve it, they don't care about people breaking the law, i can't drive the car now without risking myself to get a ticket. More

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Quick and job done efficiently. It was my first time getting my oil changed at a Honda dealership. Will return It was my first time getting my oil changed at a Honda dealership. Will return More

by ROBERT.JONES22 Verified Customer Verified Customer

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Everything went great. Enrique and Mario were very helpful. It was a smooth transaction. I would definitely go back for future transactions. Enrique and Mario were very helpful. It was a smooth transaction. I would definitely go back for future transactions. More

by MUNZAM Verified Customer Verified Customer

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Thank you, so much! For everything. I’m glad I decided to buy my car in these dealer. For everything. I’m glad I decided to buy my car in these dealer. More

by VASQUEZY59 Verified Customer Verified Customer

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New open concept was very noisy hard to sit and talk with sales person about vehicles . Also we were there a while and water or coffee was not offered. I have been a DCH customer for a long. Your service dep sales person about vehicles . Also we were there a while and water or coffee was not offered. I have been a DCH customer for a long. Your service dept is excellent as well. The process was much quicker than years past. Mario is excellent and Veronica was helpful to get me in a new vehicle More

by ALLENSCHWARTZ1 Verified Customer Verified Customer

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I recently visited this location to trade in my lease, and had a great experience! The sales manager Megan reach out about my lease and set my appointment up for me. Eddie greeted me when I walked in and and had a great experience! The sales manager Megan reach out about my lease and set my appointment up for me. Eddie greeted me when I walked in and sat me right away. Johan helped with my first round of paperwork and answered all my questions. Veronica and Pete were walking by and noticed me sitting and checked in on me to make sure I was okay and introduced themselves. I also had a great conversation with samiyah, she helped the time fly by! When I was able to see my car Javier took me over to it and Ronnie G explained the interior features and helped me understand every setting. Patrick and Alex saw my giants gear and immediately sparked a conversation. It was great , even though the cowboys stink haha ! Terry finalized my paperwork fast and made it so easy. It felt like I was leaving a friends house when I drove off. I am a general manager for a customer service focused business and I would give this location and all these great people 10 stars !! More

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