Vern Chao
Service Advisor
Downtown Toyota-Subaru of Oakland
4145 Broadway Auto Row
Oakland, CA 94611
478 Reviews
Write a Review478 Reviews of Vern Chao
August 07, 2023
We are very happy with the Toyota service in Oakland, especially living, so close to it, that way, we don’t have to go any further especially living, so close to it, that way, we don’t have to go any further More
Other Employees Tagged: Brandon Hocter, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n, Bryan Robertson
July 24, 2023
Service center has taken care of our Toyota for 19 years, and is recommended for its quality of work. and is recommended for its quality of work. More
Other Employees Tagged: Kevin Goh, Abdul Ferozi , Terry Rowan
July 23, 2023
Despite hundreds of customers, walked into make an appointment, and they remembered my name! Good timing estimates. No unpleasant surprises. appointment, and they remembered my name! Good timing estimates. No unpleasant surprises. More
Other Employees Tagged: Daniel Pena-Marquez
July 21, 2023
Service department was great. My service writer was great . He explained everything clearly and the time was great. My service writer was great . He explained everything clearly and the time was great. More
Other Employees Tagged: Brandon Hocter, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n, Bryan Robertson
July 05, 2023
I trust that the folks working on my car know what they’re doing. In terms of the employees that you interact with to pay for the service visits, it varies from person to person. For example, on my la they’re doing. In terms of the employees that you interact with to pay for the service visits, it varies from person to person. For example, on my last visit, the $50 off offer made to me in a phone call and on a coupon wasn’t honored. I ended up getting $45 off so I didn’t make a big fuss, but it left me with a bad impression that they didn’t want to honor the offer made to me. More
June 25, 2023
Service adviser was very knowledgeable and willing to helpt o customer. Also service technician is perfect repair and maintain my car condition smooth and daster. helpt o customer. Also service technician is perfect repair and maintain my car condition smooth and daster. More
Other Employees Tagged: Brandon Hocter, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n, Bryan Robertson
June 23, 2023
All of the staff I interacted with went above and beyond with their quality of customer service. with their quality of customer service. More
Other Employees Tagged: Brandon Hocter, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n, Bryan Robertson