Vennie Trevino

My husband had a horrible experience with Daniel. The service was subpar and communication was not transparent or professional. My husband will not use this service center again after waiting 3 hours The service was subpar and communication was not transparent or professional. My husband will not use this service center again after waiting 3 hours (appointment scheduled for oil change) and an inconsiderate exchange with Daniel while inquiring about his vehicle. I always deal with Bobby for my service needs and I have never had issues with Bobby’s customer service. Even after suggesting that he start dealing with Bobby, my husband refuses to give Cadillac business due to this experience. More

by ASHERELLE2.1 Verified Customer Verified Customer

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this review is just about service or bettewr said LACK OF WITH NO COMMUNICATION COMING FROM THE DEALERSHIP AT ALL. they have had my car close to one month, transmission problem on a brand new 2024 xt5 now wi WITH NO COMMUNICATION COMING FROM THE DEALERSHIP AT ALL. they have had my car close to one month, transmission problem on a brand new 2024 xt5 now with only 1300 miles. they said they ordered 70 parts to fix it that took 2-3 weeks. then while driving it back to me same problem developed again car returned to dealer for mpore service. all of what I know to this point is from ME reaching out, the customer. THESE PEOPLE HAVE NO IDEA WHAT CUSTOMER SERVICE IS ALL ABOUT, but the few texts I have received was asking me to RATE theit dealership & if I can't give them a 5 to please call the name listed on the text!!! I am a disabled veteran senior citizen who has been around a long time but I have never had such TERRIBLE SERVICE with a car dealership!!! I WOULD NOT RECOMMEND THIS DEALER TO ANYONE!!!!! More

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This is the best dealership I have ever done business with. From the moment I stepped through the front door, I was treated like a VIP. At Big Star Cadillac it's a relaxed, enjoyable buying experience. with. From the moment I stepped through the front door, I was treated like a VIP. At Big Star Cadillac it's a relaxed, enjoyable buying experience. No Pressure. They were problem solvers... helping me replace my old car with a new one. I would rank their service department a 10! They always put me in a loaner car which is a big plus. And they explain what needs to be fixed, and why it's important, and they do the repair right the first time, at the right price. I have found my dealership for life. More

by JORDANPINCU Verified Customer Verified Customer

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Big Star Cadillac is always my favorite place to bring my car for service or to buy a car. I took my car for service to replace some parts and it was done within the same day. I would like to thank Karah Gon car for service or to buy a car. I took my car for service to replace some parts and it was done within the same day. I would like to thank Karah Gonzales and everyone in service department for doing very good job. Everyone very professional, knowledgeable, very nice and helpful. Definitely 5 star and 10/10 excellent. I also want to thank Keith Mujica who was helping me with the process of buying my Cadillac Escalade in 2022. The process was very smooth from the start to end. The whole experience with Big Star Cadillac is 5 ⭐️ STARS!!! Definitely I strongly recommend Big Star Cadillac for all your car buying and service needs. Big Star Cadillac is always the best! More

by miltonwalter Verified Customer Verified Customer

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