Velianet Hernandez

I’m writing to share my recent experience at your dealership on May 30th, which unfortunately fell short of my expectations and what I’ve come to associate with the Lexus brand. I was assisted by dealership on May 30th, which unfortunately fell short of my expectations and what I’ve come to associate with the Lexus brand. I was assisted by Velianet Hernandez in my search for a Lexus ES 350, preferably in blue or black. While inventory was limited, Velianet encouraged me to consider a hybrid model, which I eventually agreed to after considerable discussion around pricing. However, after reaching a deal, I experienced a significant delay before meeting with your finance department. My time with Todd Tarczynski, the finance representative, was particularly disappointing. His demeanor came across as passive-aggressive and condescending. As a first-time Lexus buyer, I had a few basic questions about the financing documents, but Todd seemed unwilling to explain anything thoroughly. When I had trouble using the Docusign tablet, his comment—“92-year-old women use it perfectly fine, so why would you have trouble?”—felt dismissive and inappropriate. This kind of treatment was disheartening and made what should have been an exciting day quite stressful. This purchase held sentimental value to me. My late mother, who passed from cancer two years ago, always spoke fondly of her Lexus and the exceptional service she received at other dealerships. Sadly, my experience did not reflect that same level of care. Additionally, after receiving the car, I discovered that important safety features such as the Blind Spot Monitor (BSM) were not activated, and the navigation system had not been set up. I am 2 months in and I keep finding stickers all over the car, and the car was given to me dirty with spots and marks everywhere. I was also not informed about included items like the key protectors. These are details I would expect a premium dealership to address thoroughly before sending a customer on their way—especially when safety is concerned. Overall, the treatment I received did not align with the high standards I associate with Lexus. I’m hoping you take this feedback seriously and work toward ensuring that future customers have a more thoughtful and respectful experience. More

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Excellent customer service from one of the collision employee named Arlene. She guided me and made it easy for me for service as well as fix the issue with the hood. Thanks Arlene. employee named Arlene. She guided me and made it easy for me for service as well as fix the issue with the hood. Thanks Arlene. More

by shajayd Verified Customer Verified Customer

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Professional people and very quick working, in and out. Never have to worry about about anything. They take care of everything for you and get you on your way. I’ve had the pleasure of working with them tw Never have to worry about about anything. They take care of everything for you and get you on your way. I’ve had the pleasure of working with them twice. Both times, my car came back like brand new. Employees here always make things easier and super helpful. Would come here again if given a chance. Love this place and the people here More

by LATINFITNESS.LATINO798 Verified Customer Verified Customer

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I'm highly satisfy with the services provided by Lexus or North Miami. Scheduling is easy and timely, reception and diagnose is quick and I have the availability of resting or office area where I can continu North Miami. Scheduling is easy and timely, reception and diagnose is quick and I have the availability of resting or office area where I can continue my work and wait comfortable. People is very diligent and the wait time is accurate as plan. I also have a continuous update of the status. More

by ysouffront Verified Customer Verified Customer

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I recently had the pleasure of leasing a 2025 Lexus ES 350 from Lexus of North Miami, and I cannot say enough about the exceptional service I received. From the moment I walked into the dealership, I was 350 from Lexus of North Miami, and I cannot say enough about the exceptional service I received. From the moment I walked into the dealership, I was greeted with professionalism and warmth. Velianet Hernandez, my sales associate, was absolutely fantastic. She took the time to understand my needs and worked diligently to ensure I found the perfect vehicle. Velianet’s dedication to customer satisfaction truly stood out, and I felt confident in every decision thanks to her guidance. Danielle Contaldi in finance was equally impressive!!! She went above and beyond to secure a deal that worked for me, making what can often be a stressful part of car buying feel effortless. Her expertise and friendly demeanor made the financial process smooth and transparent. The entire team at Lexus of North Miami demonstrated top-notch customer care, ensuring that every aspect of my experience was handled with efficiency and attention to detail. I drove away feeling valued as a customer and thrilled with my new Lexus ES 350. I highly recommend this dealership to anyone looking for a professional, hassle-free car-buying/leasing experience. Thank you, Velianet, Danielle, and the Lexus of North Miami team! More

by craig_hammon Verified Customer Verified Customer

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The process to lease the vehicle was seamless. Great service by Velianet Hernandez. Her and management team kept their promises. Great service by Velianet Hernandez. Her and management team kept their promises. More

by juancolon8510 Verified Customer Verified Customer

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Velianet was fantastic I loved working with such a great professional. she hears my needs and was able to accommodate them. professional. she hears my needs and was able to accommodate them. More

by GABYMANANA Verified Customer Verified Customer

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Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service More

by Jose Herrera Verified Customer Verified Customer

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Five start service Great customer service Fast IN and OUT Great employee Good job on the car OUT Great employee Good job on the car More

by JBARBIERI83 Verified Customer Verified Customer

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Danielle and Veli were amazing, and so was the GM Sean Kamal. Cesar as well. Very pleased with the experience this time. Kamal. Cesar as well. Very pleased with the experience this time. More

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