Vanessa Lozano

Very unprofessional too chaotic no communication to the customer no updates, not very educated on the recalls department customer no updates, not very educated on the recalls department More

by Cool Verified Customer Verified Customer

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I was told my warranty covered an issue. After I returned for a repair I was then told the basic warranty didn’t cover it, but the extended warranty I pay extra for did, but it would cost $1 After I returned for a repair I was then told the basic warranty didn’t cover it, but the extended warranty I pay extra for did, but it would cost $100. I agreed. Then I was told neither warranty covered the issue, and the repair would cost $750. It’s ridiculous that a car with only 37,000 has had as many issues as this car as had. However, Vanessa kept me updated every step of the way and offered to have my car dropped off for me so I didn’t have to find someone to drive me back. More

by KAZDAK Verified Customer Verified Customer

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My vehicle was serviced at Corwin Ford in Pasco Wa Vanessa the service writer was amazing to work with she kept me informed regarding my vehicle. Vanessa the service writer was amazing to work with she kept me informed regarding my vehicle. More

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