Vanessa Hernandez

The process to buy a car could not have been easier. From start to finish everything was done to make the sale move forward quickly and thoroughly. I appreciate everyone who helped, especially Dale, who From start to finish everything was done to make the sale move forward quickly and thoroughly. I appreciate everyone who helped, especially Dale, who stepped up when little minor issues arose. The car was also held for us as we had to leave town. It was done without a down payment but just trust as this is the our 12th Lexus in the family! More

Helpful 0

Report | Print

Bob Hill was wonderful to work with in helping us refine our search to find the car that best matched our needs. We test drove several models years as we were also considering Lexus pre-owned. Bob located our search to find the car that best matched our needs. We test drove several models years as we were also considering Lexus pre-owned. Bob located a car at the sister Lexus dealership that matched both the model and the color combination that we were looking for. The negotiation were fair and working with Vanessa in finance was a breeze. Bob took us out to see our new car and introduced us to Ryan who took all the time we needed to walk us through the features and electronics of our new car. Overall it was a great experience. We have been working with Lexus of Brookfield for 16 years and will continue in the future. More

Helpful 0

Report | Print

For as long as I can remember, I always wanted to buy my parents a Corvette. I was finally at a point where I could make this a reality and found a good one at this dealership (for reference, I live far out parents a Corvette. I was finally at a point where I could make this a reality and found a good one at this dealership (for reference, I live far out of state from this dealership). I called up and MK became my sales representative for the transaction. He was absolutely fantastic. All throughout the process, he was incredibly responsive and helpful. He took the time to do a full FaceTime walkthrough of the car with me, sent me tons of pictures and videos, addressed any concerns I had, kept me updated consistently through text and phone, etc. The process of buying a car from out of state for someone who does not live in the state you reside turns out to be very very complicated...But MK was there the entire time to answer any questions I had. On top of that, he also shared in the excitement of being able to finally make this a reality for my parents, which just made the experience even better. When the day finally came to pick it up, MK even came in on his day off to get things taken care of and rolling for me! He had the car looking immaculate and helped me through all of the steps to get things finished. I couldn't be more thankful for all of his help. If you are looking to purchase a car, this is a great dealership to go to and MK is definitely the guy you want to ask for! More

Helpful 0

Report | Print

Alan, Was great he went above and beyond to help us out and get the deal that met our budget . He stayed after close to help us set up the vehicle and explain the features! I definitely will be recommendin and get the deal that met our budget . He stayed after close to help us set up the vehicle and explain the features! I definitely will be recommending him to family and friends! Thanks again Alan More

Helpful 0

Report | Print

Steve is the best thing to happen to me. Not enough room to go on and on about how great he was. He made the entire process so easy. I was relaxed, happy and eager to buy from him. He truly Not enough room to go on and on about how great he was. He made the entire process so easy. I was relaxed, happy and eager to buy from him. He truly looked out for me in the buying process. I believe he is truly an amazing soul and genuine. He will have no problems selling cars with his authenticity. I'm blessed to have met him. More

Helpful 0

Report | Print

Bob Hill was extremely helpful through my buying process. This was my first Lexus and I came from out of state and Bob was communicative and accommodating all along the way. The dealership is extremely nice This was my first Lexus and I came from out of state and Bob was communicative and accommodating all along the way. The dealership is extremely nice and has fair and competitive prices. More

Helpful 0

Report | Print

Lexus of Brookfield is a top notch dealership. Bob Hill was very personable and answered all of our questions. Wish the meeting with "finance" could happen more efficiently when we are buying a Bob Hill was very personable and answered all of our questions. Wish the meeting with "finance" could happen more efficiently when we are buying a car with cash! Thanks for making it a great experience for my daughter! More

Helpful 0

Report | Print

Bob Hill, Kevin and Vanessa were all wonderful to work with. They made the process easy and efficient. Appreciate their knowledge and professionalism while purchasing the TX. We will be recommending frien with. They made the process easy and efficient. Appreciate their knowledge and professionalism while purchasing the TX. We will be recommending friends and family to this location More

Helpful 0

Report | Print

Fantastic experience with Brookfield of Lexus! Very friendly staff that make it easy to buy a new or used car. Bob Hill was amazing to work with, we have purchased our last 2 vehicles from him. Th Very friendly staff that make it easy to buy a new or used car. Bob Hill was amazing to work with, we have purchased our last 2 vehicles from him. Thanks Bob and team! More

Helpful 0

Report | Print

Alan Zinda made my first experience with Lexus memorable. One of my main concerns was finding a vehicle that I could sit comfortably in, without hitting my head on the ceiling, as I am 6’3”. He was very know One of my main concerns was finding a vehicle that I could sit comfortably in, without hitting my head on the ceiling, as I am 6’3”. He was very knowledgeable and patient with me. One thing I really liked about him is that he gave unbiased advice about each model in terms of common concerns or complaints that customers had. I ended up going with the Lexus TX 500h F Sport which went above my expectations in a vehicle. More

Helpful 0

Report | Print