Vance Ellis

I want to thank Vance for assisting me when I was looking for my New Years Eve, Birthday present!!! I was very pleased with the service. We had a rocky start, but the finish was what counted! I love my SUV!! for my New Years Eve, Birthday present!!! I was very pleased with the service. We had a rocky start, but the finish was what counted! I love my SUV!! More

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Wow! This dealership is wonderful! I rarely post reviews but the experience I had purchasing a vehicle from Criswell Acura was so good that I need to comment. I worked with Vance and Alan and they were gr but the experience I had purchasing a vehicle from Criswell Acura was so good that I need to comment. I worked with Vance and Alan and they were great! I highly recommend Vance and the dealership overall to anyone looking for a vehicle in the Annapolis area. I couldn’t be happier with how I was treated there! More

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Best car buying experience ever Excellent professional customer service. The used car we bought was like new. Vance openly showed us all the appropriate documents regarding the ser Excellent professional customer service. The used car we bought was like new. Vance openly showed us all the appropriate documents regarding the service performed, background history and Carfax information. Vance and Allan went the extra mile in setting up and orienting us to the electronic and navigation functions as well as all the features of the vehicle. It was truly a hassle free, no-pressure experience. We felt fortunate in having dealt with the Criswell Acura dealership. More

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Fantastic Service Vance and Alan are the Best!!!!!! You guys made this the Best Birthday Ever. Your professionalism and customer service made the process easy. I will Vance and Alan are the Best!!!!!! You guys made this the Best Birthday Ever. Your professionalism and customer service made the process easy. I will recommend Criswell to everyone. More

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Awesome Experience @ CAA- Extremely Satisfied Customer! I went looking for a used vehicle at Criswell Acura Audi Annapolis. I was immediately greeted at the door by Vance Ellis. Vance was pleasant, asked t I went looking for a used vehicle at Criswell Acura Audi Annapolis. I was immediately greeted at the door by Vance Ellis. Vance was pleasant, asked the right questions, and customized the price and service to our needs. I showed them the KBB on the car I was interested in, and they beat it by $1000 less than the KBB value; there wasn't a need for price haggling back and forth. I barely write reviews, but this dealership gave me such an excellent experience that I felt that people need to know how great everyone is at this dealership! Thanks, Vance & Alan Hannon (Pre-Owned Sales Manager) for all your help! We will see you in the future for our next car! More

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EXCELLENT CAR BUYING EXPERIENCE!!! Vance and Alan are AWESOME!!!! We saw the car. We loved it and they made it happen. The car was in EXCELLENT CONDITION INSIDE AND OUT. BEAUTIFUL CAR.. Vance and Alan are AWESOME!!!! We saw the car. We loved it and they made it happen. The car was in EXCELLENT CONDITION INSIDE AND OUT. BEAUTIFUL CAR.. They made us feel very comfortable with the choice we made. (Alan kept giving our daughter Sunny Delight lol) No regrets at all. When we decide to buy another car, we will defiantly be going back to Criswell!!!!! More

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Great service! Dealt with Vance Ellis in the used car department at Criswell when buying my certified pre owned A7. The car was in outstanding shape and the customer Dealt with Vance Ellis in the used car department at Criswell when buying my certified pre owned A7. The car was in outstanding shape and the customer service couldn’t have been better. Got a great deal on it and everyone was extremely helpful during the whole process. Thanks guys!! More

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Excellent Experience From Begining to End!! Just purchased a 2014 Audi A7 from Criswell. This is now the eighth car I've purchased from the dealership and for good reason. From the top down I'v Just purchased a 2014 Audi A7 from Criswell. This is now the eighth car I've purchased from the dealership and for good reason. From the top down I've always enjoyed excellent service and the security in knowing I'm going to get a fair deal and a car that has been checked-out properly before offering it for sale. Starting with the Sales Manager Alan and continuing with the Sales person Vance I received professional and knowledgeable service about the car. When it came to finalizing the deal it couldn't have gone smother with Bernie in finance and finally the most pleasant person you would ever want to hand a check to, Dawn. Thank you Criswell for yet another consistent buying experience. More

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Great Experience! This was the first time I have ever purchased a car. My father is a mechanic so he was probably overly thorough but this did not bother our sales rep This was the first time I have ever purchased a car. My father is a mechanic so he was probably overly thorough but this did not bother our sales rep Vance Ellis. Vance was kind, patient and even stayed late while I drove from Rockville to purchase the car. He was not pushy but did everything he could to help. He even got me an iphone charger when I said my phone was dying! I work a sales job as well and this was service that can't be matched. Very happy with my Acura RDX. More

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Great Buying Experience with Criswell Acura I purchased a used Corvette from Criswell Acura and dealt with Vance Ellis and Alan Hannon through the process. As I am two hours away from the deale I purchased a used Corvette from Criswell Acura and dealt with Vance Ellis and Alan Hannon through the process. As I am two hours away from the dealership they were helpful in answering my questions regarding several items on the car. Once I had the answers Alan gave me the final number and all I had to do was shop up and pay the bill. I would recommend thes gentlemen and this dealership if you are in the market for a vehicle they have. I would certainly make the drive again. More

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