Val Udermann

I’ve had mixed results with their Service Department; this past visit ended well but was problematic In lack of communication and follow through. In the end, the work was done, done at a lower cost I be this past visit ended well but was problematic In lack of communication and follow through. In the end, the work was done, done at a lower cost I believe due to some of the communication issues, and problem fixed, so outcome was GREAT. So over my last four visits, 1 was beyond exemplary and Lexus went OVER and ABOVE to rectify the problem. This most recent visit ended well but the experience was less than favorable. So Lexus Service does stand by their high quality Autos, it just doesn’t seem to go as well getting there as you’d think it should. Clearly some of that lies with us, in that we have high expectations because they are Lexus but basic communications between departments seems to be an issue to be aware of More

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Unfriendly service advisors. The wait to be checked in is as long as the wait for service! The wait to be checked in is as long as the wait for service! More

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Clean with great amenities. You can sense the excitement. You are greeted promptly and courteously. You can sense the excitement. You are greeted promptly and courteously. More

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Gabby was great to work with. She was thoughtful and thorough. She kept us updated throughout the process. She was thoughtful and thorough. She kept us updated throughout the process. More

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We bought a new Lexus RX350. The experience was very good. Everyone there was very knowledgeable and friendly. Would highly recommend this dealership. The experience was very good. Everyone there was very knowledgeable and friendly. Would highly recommend this dealership. More

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Our sales person Val was great. He gave us the information we needed to make our decision. He gave us the information we needed to make our decision. More

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Awesome,caring,considerate,knowledgeable staff at every encounter. My second experience at Wayzata Lexus! They are the best encounter. My second experience at Wayzata Lexus! They are the best More

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Friendly, informative, and an excellent product. From the moment you step into the showroom, to buying a car, to using the service department for maintenance, it is a really nice experience. From the moment you step into the showroom, to buying a car, to using the service department for maintenance, it is a really nice experience. More

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Great sales team and technology person. Easy to work with and extremely accommodating. Everyone from the receptionist on down are ready to help. Easy to work with and extremely accommodating. Everyone from the receptionist on down are ready to help. More

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Whole experience was great! Started with the show room, greetings and a lot of cars on display, very professional salesman and finally getting the good deal on the price. Started with the show room, greetings and a lot of cars on display, very professional salesman and finally getting the good deal on the price. More

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