Val McCleod

1) Did not care for the sales process. I would prefer no haggle pricing. 2) F & I person Russel was well organized and had all the documents ready to sign. 3) I had to wait two hours fo I would prefer no haggle pricing. 2) F & I person Russel was well organized and had all the documents ready to sign. 3) I had to wait two hours for the car to be detailed. 4) Salesperson Val helped me Bluetooth my phone and install my Progressive Insurance plug in. 5) The hood would not open. Val said a new latch had to be ordered and parts/service would contact me to set up a service date. I called service and parts the next week and neither was aware the part had to be ordered. I asked to be transferred to Val and my call was cut off. I phoned again and asked to speak with the General Manager. My call was transferred to what seemed like a generic voice message. I left a detailed voice message and no one returned my call. I took the car to I 95 Nissan service department and they fixed the problem in 30 minutes. The service advisor said a Lo Jack device was installed that was causing the hood not to open. I did not order, nor did I pay for the Lo Jack system. More

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Excellent customer service. Courteous and professional. Val and Phil were extremely helpful and made the transaction easy! Courteous and professional. Val and Phil were extremely helpful and made the transaction easy! More

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