Val Goldenberg | Page 7

Excellent buying experince! Gloria, Val, and the entire staff at Tulley BMW was truly exceptional. Amazing car buying experince! I will definitely be recommending anyone who is i Gloria, Val, and the entire staff at Tulley BMW was truly exceptional. Amazing car buying experince! I will definitely be recommending anyone who is interested in a BMW to go see these guys. Thanks again to everyone at Tulley!! More

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Look no further! Let's face it -- being in the car business is hard. Many people are just looking for the best bottom line price without regard for what else the deal Let's face it -- being in the car business is hard. Many people are just looking for the best bottom line price without regard for what else the dealer has to offer. I've been a customer of Tulley BMW now for 11-years, and have purchased 3 cars from them. What keeps bringing me back is their professionalism, customer-first attitude and unrelenting desire to offer the best service experience in New England. From the initial sale, Jay, Gloria, and Val have been consummate professionals and have treated me like a king. Val even went so far as to order a car for me to my specs without a contract in hand. The service experience is nothing short of spectacular. Here's a recent example. While I was traveling, my wife threw out her back and was going to have to cancel an appointment to put winter tires on her X3. Jeremy in service sent a runner to the house to drop off a loaner car, load the tires in the back of her X3, and bring it back to Tulley. Now that's going the extra mile! This level of service doesn't happen by accident and you certainly can't take it for granted. It takes a lot of hard work and sustained commitment to excellence at the management level. Tulley has demonstrated this in spades over the years so I simply can't imagine buying a BMW anywhere else. More

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Wouldn't shop anywhere else. I have bought my last 2 BMW's from Wendy. She's patient, kind, and willing to work with you to get the vehicle you really want. My girlfriend has also I have bought my last 2 BMW's from Wendy. She's patient, kind, and willing to work with you to get the vehicle you really want. My girlfriend has also bought hers with Wendy and she has nothing but good things to say about her. The sales manager Val did everything he could and helped me get the deal i wanted and could afford. I am finally driving my dream BMW after 4 long years! Thank you Wendy and Val for making everything so easy! More

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Only place to buy a BMW in new england If you are looking for a BMW then stop and go to tulley bmw in nashua, Ask for joe or val and you will be so happy you came to see them, joe is in sal If you are looking for a BMW then stop and go to tulley bmw in nashua, Ask for joe or val and you will be so happy you came to see them, joe is in sales and you will not find a better person to deal with, and Val is the manage and will work with you to find the correct deal, i have never dealt with such a great dealership ever. you will be so happy that you stopped by tulley BMW to buy your new car.Val treats you like GOLD, just can not say more about this place jeff wolf More

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No BMW Experience, just embarrassment and disrespect I first off want to say that I "loved" this dealership. Friendly, honest, helpful. And for 99% of my experiences here, that's what I've gotten. Unfort I first off want to say that I "loved" this dealership. Friendly, honest, helpful. And for 99% of my experiences here, that's what I've gotten. Unfortunately as I went to trade-in my BMW for a newer one, the experience was anything but what I would have expected, which leaves me lost for words and in a confused state of how to proceed. I was working with an excellent sales guy in Don Partridge. He was kind, honest, patient, everything you'd expect from the "BMW Experience". My wife and I picked out the car we wanted, loved it, and price was reasonable. I submitted my offer (which was a few hundred within their offer) and while we were negotiating the final few details, Val Goldenberg came over to discuss things. Here's where things took a turn for the worse. Val became extremely argumentative, loud, and disrespectful (Val refuses it was disrespectful, as long as family insults aren't involved, I disagree). Val and I had our differences, and that's perfectly normal in a business negotiation. Why Val had to be aggressive and continue to argue with me? I have no clue. Not what you expect from the BMW Experience, and definitely not what you expect when you're spend many thousands on a vehicle. After many minutes of arguing back and forth, which at this point was getting us no way, I had to recuse myself from the situation. I took my credit card and keys, and proceeded to leave. As I said my final goodbyes to Don, Val then came back out in the middle of the dealership to go after me yet again. What did I do to deserve this treatment? Talk about how embarrassing on my end; the middle of the dealership in front of other customers and employees. Which by the way, this was occurring during a Customer VIP Event (which I was invited to) which was supposedly recommended by BMW Cooperate. Once Val was going at it again, he continuously said this is a private dealership and we can do what we want. He then said because of that, I refuse sale of the car to you. What exactly did I do again to be refused sale of a car, aggressive behavior, argumentative, and embarrassed in front of everyone? It got way out of hand, extremely quick. I literally came in here to drive away with a car, not experience this. Within 24 hours later, I received two phone calls from Tulley employees who were there, apologizing for how bad this situation got - apologizing for their General Manager and that it never should of happened. But shouldn't a General Sales Manager diffuse a problem in the first place, not create one and essentially lose a sale? In fact, I had a colleague of mine visit the shop the very next day only to have almost the exact same thing occur to a customer there. When employees are apologizing for their head manager and visibly frustrated, I think the problem goes above and beyond the issues I experienced - as embarrassing and bad as it was. I want to be clear that I don't think Val is a bad person, not one bit. In fact, he seems like a nice, helpful, and friendly person *at times*, but when he's losing multiple sales in one week because of his aggressive, argumentative nature, and ruining the "BMW Experience", there's just plenty of other dealerships around customers can go to. Val has a "My way is the Right Way and Only Way" type of attitude. And when you're in sales, that's the worst type of attitude to have especially trying to convince people to spend thousands on luxury vehicles. I'm at a loss for words because I want to continue to be a loyal Tulley customer, I'm just not sure how to overcome the disappointment, embarrassment and poor experience I had. More

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"Thank you Val Goldenberg & Team" - Ivo The purchase of my second BMW was smooth and rather pleasant. It was again enjoyable experience, got the price we were asking for. Thank you again. The purchase of my second BMW was smooth and rather pleasant. It was again enjoyable experience, got the price we were asking for. Thank you again. More

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Love my new BMW convertible My experience with Tulley BMW was great from the beginning to the end. Friendly and very helpful salespeople. Gloria took time to make sure that we My experience with Tulley BMW was great from the beginning to the end. Friendly and very helpful salespeople. Gloria took time to make sure that we were happy with our purchase. the sales manager Val was very down to earth and made us feel welcomed. Richard our BMW genius did a great job going over all of the horns and whistles with me. I am very happy with my new purchase. More

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Very, very bad sell..... "Val Goldenberg" sell manager They call me to mach the price from different dealerships, Val Goldenberg sell manager, he trying to sell the car 5k over price, after 30days call They call me to mach the price from different dealerships, Val Goldenberg sell manager, he trying to sell the car 5k over price, after 30days call me again, he agreed to sell the car on my price,again he trying to sell 5k over... very..very bad sell manager, the people working with hem they leaving after 30days. I do not, I do not recommend this "BMW Nashua NH" More

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New X5 I just bought a new BMW X5 from Gloria at Tulley. I would highly recommend her. She was extremely knowledgeable about the car and had outstanding cu I just bought a new BMW X5 from Gloria at Tulley. I would highly recommend her. She was extremely knowledgeable about the car and had outstanding customer service. Very trustworthy and not pushy! More

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Leased a X1 I traded in my X1 to lease a new X1. The whole process was painless. Gloria and her team did a great job assisting me with the process. I traded in my X1 to lease a new X1. The whole process was painless. Gloria and her team did a great job assisting me with the process. More

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