Val Goldenberg | Page 10

Top Notch Experience Recently leased a new 2015 BMW 750lxi at Tulley BMW. The staff there was unbelievable after I had reached out to them regrading a leftover 2015 in th Recently leased a new 2015 BMW 750lxi at Tulley BMW. The staff there was unbelievable after I had reached out to them regrading a leftover 2015 in their showroom to make sure it was still available. As repeat customers, we have seen firsthand how changes in the Tulley organization have made a good buying experience even better. Kudos to the staff for really stepping it up even further. Our transition from Shawna (Business Development) to Mark (our new to us CA) was seamless and Mark is extremely knowledgable about the 7 series in general and helpful in terms of how to navigate some of the new features of the vehicles. He took the time to get to know me and my fiancé and our little car related quirks so he could provide us the best level of service catered to our needs. I was very surprised with how many years he has been at Tully BMW that I had never crossed paths with him before. I really want to call out the exceptional experience I have had with Joe Leonard as he spent a great deal of time with me going over leasing details and protection packages. I am a very picky customer in general and Joe made sure that items such as the XPel Paint Protection were installed to my preferences and that the job was in a timely manner as we purchased right before Thanksgiving. He even spent time speaking with the Tulleys directly to see if a program created by the Tulleys could apply to us and our new car. Joe is quick to get an answer or knows who to ask if the information is not readily available. He had Michael Holzman speak to us regarding the process for canceling our extended warranty on the 5 series we traded in. The level of cooperation and teamwork across the board is tremendous and I want to make sure you hear it from one of your loyal customers. I also want to thank the General Manager Val for making our experience as great as it was, I know we have established a solid relationship that will carry on for many years as our car needs change over time. I know that I will definitely steer folks towards Tulley if their interests lean towards a new or used BMW. Even though we live just around the corner from the Manchester Tulley location I will make a point of swinging by occasionally to patronize their dealership if we need parts, accessories or just to say hello. More

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New BMW X5 35i Exceptional sales service by Ajay and Val. We were just looking and bought the X5. Best experience at a dealership we ever had! Jon and Melanie M Exceptional sales service by Ajay and Val. We were just looking and bought the X5. Best experience at a dealership we ever had! Jon and Melanie Mangion More

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Best shopping experience ever! From the moment we walked in the door the level of service that was provided exceeded all of our expectations. Our sales rep was Tyler Seifert. His at From the moment we walked in the door the level of service that was provided exceeded all of our expectations. Our sales rep was Tyler Seifert. His attention to detail and listening skills were a breath of fresh air. Rather than trying to sell us a car he was more focused on finding the perfect car for us. He kept stressing the most important part of the sales dept was to find the right car that fit all of the customers needs, lifestyle, and budget. When we were told price was the easiest part of the job we were very apprehensive. Believe it or not Tyler did not play any games with us. In the past at every other dealership I've purchased a vehicle from we had to deal with a lot of back and forth to get a fair deal.The entire experience from start to finish was laid back and we even had a lot of fun with Tyler. He knew the product and was understanding of all of our concerns. If we knew it would be this easy I would have bought a car 6 months ago. Overall this car buying experience was easier than I could of Imagined. Tyler, Bob Marcoux, and Joe Leonard were a breath of fresh air. I would recommend my friends and family to shop at Tulley for all of their automotive needs. More

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"A really great buying experience" We did our research and visited many dealerships. We knew what we wanted and actually were not even considering BMW until we stopped in and spoke with We did our research and visited many dealerships. We knew what we wanted and actually were not even considering BMW until we stopped in and spoke with Ajay Goyal. We told him what we were looking for and he directed us to the BMW 435i hardtop convertible. This is a really sharp looking car. He didn't have the exact car we wanted, but we tried one out and loved it, but still had one more car on our list to look at. He said go ahead, I'm not going to pressure you. We didn't really want to waste any more time, so, we sat down and talked. His manager, Val came over and introduced himself to us, he wanted to look at our car, we were trading. Ajay said, "we can custom order one for you". It is already in production, 1 week earlier than expected. It is exactly what we wanted, power, sporty and functional. We can't wait!!! More

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Ask for Gloria Prosper We had a great experience purchasing our first BMW. Gloria Prosper was exceptional, and I would highly recommend her. She was able to find us a car wi We had a great experience purchasing our first BMW. Gloria Prosper was exceptional, and I would highly recommend her. She was able to find us a car within our budget and was extremely knowlegable about all BMW products and services. She was a pleasure to deal with; professional and warm. We are very happy with our purchase, and loving our new car. I must also note, that everyone we dealt with at the Tully dealership were all great. Take advantage of Nick, "the genius", to help with any tech questions you may have; make sure you are able to utilize all of the numerous features your car has to offer! More

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Great experience all around! This was my 4th leased BMW but my 1st experience with both this particular dealership and with Gloria. The negotiation process was painless and fear. This was my 4th leased BMW but my 1st experience with both this particular dealership and with Gloria. The negotiation process was painless and fear. She was both accessible and responsive to my questions even after leaving the dealership. I didn't feel like I was being taken advantage of. Gloria and Val came through with everything I requested. Marc made the final steps with the documentation easy and didn't try to force my hand with things I didn't need. Thank you for a great experience!!! More

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Great Experience Buying My New Car Purchased a 3-series from Tulley BMW and had a great experience. The CA Chris Greer, was wonderful. He made me drive different cars and carefully expl Purchased a 3-series from Tulley BMW and had a great experience. The CA Chris Greer, was wonderful. He made me drive different cars and carefully explained what each optional package did. It is a real pleasure to deal with someone who is so knowledgeable and attentive to every detail. He was extremely knowledgeable and kind and worked hard to Val to find the right car for me. Chris and Val are very professional. There was no hard selling. No hidden costs. No stress. More

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Excellent service all around from sales to service I've been a customer of Tulley's for years... just leased a 2015 X4 and the customer service keeps getting better and better. I can't say enough good I've been a customer of Tulley's for years... just leased a 2015 X4 and the customer service keeps getting better and better. I can't say enough good things about them from the sales department to the service department. Steve Hammond was my salesman and I have to say he's the absolute best! I've serviced my prior BMW's with Jeremy Tatem and Kevin Mclaughlin and thet have both always taken very good care of me. I highly recommend Tulley BMW for your next purchase and/or service. Oh and I can't forget Val Goldenberg, the sales manager, he greets me with a smile and great service every time I walk in the door. :) More

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Bad bad bad service and sales I bought a certified preowned BMW recently. The car I bought had existing " bent tires", not even sure what that means. I brought the car in for se I bought a certified preowned BMW recently. The car I bought had existing " bent tires", not even sure what that means. I brought the car in for service for the first time after adding only 5,000 miles to the odometer, for an oil change and inspection. I informed the technician that the car shakes at speeds of 70 miles per hour since it was purchased. Their "diagnosis" was "bent tires" after likely hitting a pot hole. What are the tires made of, plastic? They asked us to pay $540 to fix this problem. "Luckily it is something we can fix." I thought to myself, "luckily", what does that mean? I thought BMW was "the ultimate driving machine." I thought their mechanics went to a special BMW school. Is this a real conditions? Perhaps BMW is losing it's quality and durability. I've never had "bent tires" on any other car I've owned. The technician informed me that it is " no big deal, it happens all the time, luckily we can fix it." The car is "certified preowned" and this problem was already existed when we purchased the car. What does "certified preowned" really mean? Is it a slick way of adding $10,000 to the price? Also the manager of the Tully BMW, Val Goldenberg was unprofessional, unintelligible. He did not provide a remedy to the problem. In the process of purchasing the vehicle no word was mentioned about bent tires. In my line of business this is withholding information and it warrants a full return. This car was purchased for my wife, who happens to have two 20 month old children, who needed a reliable car and we do not have one with the BMW. More

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Strong service The experience from start to finish was first class, attentive and highly recommended. Dan Cody went out of his way to get me specific information I The experience from start to finish was first class, attentive and highly recommended. Dan Cody went out of his way to get me specific information I requested and helped guide to me to an X3 that I am very happy with. The test drive in "sports mode" with Dan sealed the deal. The sales manager, Val Godenberg, provided a level of communication and service that exceeded any of my prior interactions at dealerships. He made sure the process was not only efficient and smooth, but stress free and enjoyable. More

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