VICTOR RIVERA-SOTO | Page 3

So we have been dealing with Victor and he has been a blessing! I am an in the trades and have had a lot of issues with the other dealerships but Emich has really surprised me! Way to go Emich, which is blessing! I am an in the trades and have had a lot of issues with the other dealerships but Emich has really surprised me! Way to go Emich, which is due to the efforts of Victor. Definitely went the extra mile when I needed it. He found a washer motor for the windshield when it is on backorder through the manufacturer and had it overnighted. Exceptional Service! More

by steveshipman Verified Customer Verified Customer

Report | Print

Victor is a pleasure to work with. He is professional and friendly. He always keeps me informed on what’s happening with my vehicle. He is professional and friendly. He always keeps me informed on what’s happening with my vehicle. More

by MAMDRM Verified Customer Verified Customer

Report | Print

Turn signal/brake light went out. Said part would be available in a couples days and would call. Weeks later, no call. This is second time we have dealt with this rep. Had another iss Said part would be available in a couples days and would call. Weeks later, no call. This is second time we have dealt with this rep. Had another issue a few months earlier and was told he would get back to us on a brake issue. Never heard back so we took the vehicle to another dealership. We always had great experiences with Joe and Don in the past. More

Report | Print

Victor was so helpful and customer service like he provided is hard to find now a days! provided is hard to find now a days! More

by lindel5050 Verified Customer Verified Customer

Report | Print

Terrible communication and customer service. I understand GM is part the blame but still they need to communicate better. I understand GM is part the blame but still they need to communicate better. More

by WRIGHTTHERE Verified Customer Verified Customer

Report | Print

Service was timely, employee polite and thorough. His communication was clear. My claim was filed and addition service was completed. I was pleased. His communication was clear. My claim was filed and addition service was completed. I was pleased. More

by AUDREYGARZA Verified Customer Verified Customer

Report | Print

Maintenance works was completed quickly and at a good price. Additional maintenance work was recommended by the Service Advisor by not pushed too hard. price. Additional maintenance work was recommended by the Service Advisor by not pushed too hard. More

by Mike GOGA Verified Customer Verified Customer

Report | Print

Always professional, really appreciate the team at this location. See you all on the next service visit! location. See you all on the next service visit! More

by nickpeterson112 Verified Customer Verified Customer

Report | Print

Good alignment done steering wheel now straight. Rotate the tires helped with the vibration also. Rotate the tires helped with the vibration also. More

by nealtracyauto Verified Customer Verified Customer

Report | Print

Overall, my last service was a positive experience . .. pricing remains high and cost breaks for returning customers should be incorporated. .. pricing remains high and cost breaks for returning customers should be incorporated. More

by SSPIZALE Verified Customer Verified Customer

Report | Print