VICTOR RIVERA-SOTO

I've been coming to Emich nearing two decades and have honestly been frustrated at times, but through it all, the delivery of service and goods has always been top notch. Emich Chevrolet during every co honestly been frustrated at times, but through it all, the delivery of service and goods has always been top notch. Emich Chevrolet during every contact has been stellar in making sure I've been satisfied and it's not just a saying there, the customer does in fact come first. I just wish they sold GMC also, then I wouldn't have had to deal with the dealership I was so unfortunate to find. BUT Joe has made my life so much easier being able to offer compete assistance and intervening in warranty issues and Emich is now a lifelong friend and I will always be going there. More

by firemuseumguy Verified Customer Verified Customer

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Great customer service, not pushy, no pressure, they let you choose what you want. I walked away with a 2022 Chevy, 3500 high country. It has been a great truck and they have gained a customer for life you choose what you want. I walked away with a 2022 Chevy, 3500 high country. It has been a great truck and they have gained a customer for life More

by eatonliljohn Verified Customer Verified Customer

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Repair took much longer than anticipated, partly due to inspection findings and partly not defined. In the end, fixed right and that is what counts. inspection findings and partly not defined. In the end, fixed right and that is what counts. More

by tandkathome Verified Customer Verified Customer

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So we have been dealing with Victor and he has been a blessing! I am an in the trades and have had a lot of issues with the other dealerships but Emich has really surprised me! Way to go Emich, which is blessing! I am an in the trades and have had a lot of issues with the other dealerships but Emich has really surprised me! Way to go Emich, which is due to the efforts of Victor. Definitely went the extra mile when I needed it. He found a washer motor for the windshield when it is on backorder through the manufacturer and had it overnighted. Exceptional Service! More

by steveshipman Verified Customer Verified Customer

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Victor is a pleasure to work with. He is professional and friendly. He always keeps me informed on what’s happening with my vehicle. He is professional and friendly. He always keeps me informed on what’s happening with my vehicle. More

by MAMDRM Verified Customer Verified Customer

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Turn signal/brake light went out. Said part would be available in a couples days and would call. Weeks later, no call. This is second time we have dealt with this rep. Had another iss Said part would be available in a couples days and would call. Weeks later, no call. This is second time we have dealt with this rep. Had another issue a few months earlier and was told he would get back to us on a brake issue. Never heard back so we took the vehicle to another dealership. We always had great experiences with Joe and Don in the past. More

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Victor was so helpful and customer service like he provided is hard to find now a days! provided is hard to find now a days! More

by lindel5050 Verified Customer Verified Customer

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Terrible communication and customer service. I understand GM is part the blame but still they need to communicate better. I understand GM is part the blame but still they need to communicate better. More

by WRIGHTTHERE Verified Customer Verified Customer

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Service was timely, employee polite and thorough. His communication was clear. My claim was filed and addition service was completed. I was pleased. His communication was clear. My claim was filed and addition service was completed. I was pleased. More

by AUDREYGARZA Verified Customer Verified Customer

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Maintenance works was completed quickly and at a good price. Additional maintenance work was recommended by the Service Advisor by not pushed too hard. price. Additional maintenance work was recommended by the Service Advisor by not pushed too hard. More

by Mike GOGA Verified Customer Verified Customer

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