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Urbano Garcia
Urbano Garcia at Fletcher Jones Motorcars
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Urbano Garcia

Service Advisor

Fletcher Jones Motorcars

3300 Jamboree Rd.
Newport Beach, CA 92660

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8 Reviews

I joined the automotive industry 6 years ago, and I have been a Fletcher Jones Motorcars Service Team Member for 1 and ½ of those years. My favorite part of being here is interacting with our guests and assisting them with all their automotive needs!

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8 Reviews

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8 Reviews of Urbano Garcia

May 15, 2023

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Employee Rating

Fletcher Jones’ service rep Ury was friendly and professional. My SL was ready as promised, with all requirements met. Thanks More

by brucebartels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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December 07, 2022

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Employee Rating

Fletcher Jones Is the best. I've bought 2 vehicles from here. Customer service is at its best. The service department is awesome. Ury checked my car in. I waited in the waiting More

by monamia_1
Recommend Dealer
Yes
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Jan 03, 2023

Fletcher Jones Motorcars responded

Hi monamia_1 , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

October 17, 2022

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Employee Rating

This is a one of a kind dealership, currently managed by the best team from GM to Service Director and notably the sales GM. The management artfully train their staff to be one of a kind. We have exclusiv More

by Reba
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kamran Tabesh, Ed Kogan, John Halaka, Dave Gonzalez, Eric Smith

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Oct 18, 2022

Fletcher Jones Motorcars responded

Hi Reba! Wow! What a wonderful review! Thank you very much for sharing and for your 5 star rating! Our management team was thrilled to read that you always receive excellent customer service from our entire staff including the Service Director, Sales GM and GM! Our highest goal is to provide this level of service for each of our guests and we are delighted to know that we are successful with you! We are incredibly grateful for your loyalty to us for the past 17 years both in service and in sales and we look forward to continuing to serve you for many to come! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

November 10, 2021

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Employee Rating

Great customer service! Super friendly staff and was out of there pretty quickly. They explained everything from start to finish. More

by rgonzalez1313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Nov 10, 2021

Fletcher Jones Motorcars responded

Hi rgonzalez1313 , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

October 30, 2021

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Employee Rating

Friendly and professional service. Makes the experience at Fletcher Jones to be a pleasant one. It all adds to the benefits of driving a Mercedes Benz!!!! More

by Olga Matthews
Recommend Dealer
Yes
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Nov 02, 2021

Fletcher Jones Motorcars responded

Hi Olga , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

June 02, 2021

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Pulled into your dealership 8 o’clock on a Saturday morning with a flat tire on my run flats. A young man by the name of Andrew was there and took care of me before he even went on the clock. Went out More

by joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jon Derbyshire

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Jun 02, 2021

Fletcher Jones Motorcars responded

Hello Joe, We greatly appreciate you taking the time to share your 5-stars rating regarding your recent service visit with us! It's great hearing Andrew went above and beyond with assisting you and getting your flat tire take care of. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Thank you for allowing us the opportunity to earn your business and our team of experts look forward to serving you for many years to come! Best Wishes, Alicia Buccola Guest Experience Manager

May 05, 2021

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Employee Rating

Service guy was great and waiting area was nice. It took exactly the time that we were told it would take for a safety recall More

by cdmjasmine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 11, 2021

Fletcher Jones Motorcars responded

Hi Jasmine, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. It's wonderful reviews like yours that truly represent what we strive for everyday! Glad to see that our team was able to assist with getting your vehicles recall repaired and returned to you all within a timely fashion. We are grateful to have earned your business and our team of associates are looking forward to working with you for many years to come and are here to help should you need us! Warm Wishes, Alicia Buccola Guest Experience Manager

April 22, 2021

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Employee Rating

Ury Gardia was my service coordinator, but also dealt with other personnel who were just as helpful and respectful. . . I did not have to wait long for anything. More

by regina hunsaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 11, 2021

Fletcher Jones Motorcars responded

Hello Regina, Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future. Best, Justin Ringel Guest Relations Manager

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