Ulyana Rosenberg

Stay Away!!! xxxx sales tactics cost me money even though I didn’t purchase a vehicle. This is the kind of car dealership you always hear horror stories about. First visit I was able to negotiate a decent pr I didn’t purchase a vehicle. This is the kind of car dealership you always hear horror stories about. First visit I was able to negotiate a decent price on a used car. Then I found a documented accident on the vehicle history that was not on the Carfax I was provided. I didn’t blame Napletons for this discrepancy, but after further experiences it does seem to fit what they try to do here. I ultimately didn’t purchase the vehicle, but in an attempt to keep me on the hook they somehow “lost” my drivers license. I should have just called the police right then and there, but I ended up leaving without my license. They promised it would be sent to me but now apparently no one remembers when I call or text. I ended up purchasing a new license myself. After all of this I figured maybe it was an honest mistake and I went back to look at another used vehicle. This is where I realized just what kind of place this really is. This salesperson was totally different and could have cared less that I wanted to buy a vehicle. He told me the price you see online means nothing. He added $4500 in non-required fees and refused to negotiate a single penny without even looking up the stock number of the vehicle I wanted. At this point I walked away and will keep shopping elsewhere. More

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They had 5 300s advertised, the one i wanted was sold, so were 3 others. I was there for three hours. She showed me the only one you had and it was beat to death. Waste of time. Bait and switch. Terrible ex were 3 others. I was there for three hours. She showed me the only one you had and it was beat to death. Waste of time. Bait and switch. Terrible experience. More

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Al Rodriguez and Dave Marshal. Al did everything he promised for my car and always kept in touch with me. Also Dave the service manager. promised for my car and always kept in touch with me. Also Dave the service manager. More

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I called to buy a 2017 Porsche 911 for $75k. After running my credit and then multiple days of them promising they will call me back with the deal, usually promising to call back within an hour, I sti running my credit and then multiple days of them promising they will call me back with the deal, usually promising to call back within an hour, I still haven't gotten one call from them. Not even a call to say if the deal work. I have called and called, and been promised a call back over and over. I even got put on hold when I called at 7:55pm, for 5 minutes then I was hung up on and could not call back because they knew their phones shut off at 8pm. They also continuously would tell me that it's too busy in the store to talk with me. I tried again this morning and TWICE Inwas told ainwas being sent over to a manager waiting to talk. Both times i was hung up on or got a voice-mail. Too busy to talk with someone trying to spend 75k? Unbelievable that ANY business would treat a customer this way. If I could leave zero stars I would. Stay away. More

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Made buying a new car an enjoyable experience from beginning to end. Made a very competitive offer and stuck by it. Will buy my next car there. beginning to end. Made a very competitive offer and stuck by it. Will buy my next car there. More

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I am very happy with my car and the experience that I had last week buying my RDX. I highly recommend sales associate Ulyana. She was very knowledgeable and explained every feature to me. She also made the t last week buying my RDX. I highly recommend sales associate Ulyana. She was very knowledgeable and explained every feature to me. She also made the time fly by and I didn’t feel like I had to wait for long time. I also wanted to thank Bob in finance. I will be happy to come back for service. More

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From the moment I entered the dealership I felt welcomed. Ulyana, my sales person was very nice. My overall experience was wonderful and I recommend Napleton for your next Acura purchase. Ulyana, my sales person was very nice. My overall experience was wonderful and I recommend Napleton for your next Acura purchase. More

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Ulyana was helpful at showing the best options for my budget and taking me on a test drive. The GM was very friendly. Bob in finance was a delight and extremely helpful budget and taking me on a test drive. The GM was very friendly. Bob in finance was a delight and extremely helpful More

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