Tyrone Wiggins

Serious overall lack of communication coming from this team. Tyrone was nice in helping me, but a poor communicator in regards to what he thought was happening with my car and what was actually happening. team. Tyrone was nice in helping me, but a poor communicator in regards to what he thought was happening with my car and what was actually happening. Took a week to get an estimate, then we dealt with the insurance company (The General - which was also poor service). I had to continually reach out to this dealership and the insurance company to check on progress. At some point I told Tyrone to go ahead and complete the repairs and that I was dealing with the insurance company from here on. He surprised me with a bill that was twice the original estimate, something else that was part of the repair, a common issue with a theft attempt break-in. I talked to the service manager, Mike Cottone, who did nothing I could tell to help this situation, admitted that he was working on improving communication with his team, and then himself demonstrated a lack of communication with me. After 2 months of this, resolution was achieved with the insurance company and I picked up my car, the dealership compromising with the insurance company a little. Not happy with this entire process, but the work was completed and insurance paid for most of it. More

by SEAPATHA Verified Customer Verified Customer

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Communicated and had car serviced and done in an efficient amount of time. Called after to follow up efficient amount of time. Called after to follow up More

by JSMAP Verified Customer Verified Customer

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The service was supposed to be handled by Fiesta after having a horrible experience already. Then when the GM continued to text me at 8:15pm over him letting me know that Fiesta isnt paying and that I sho having a horrible experience already. Then when the GM continued to text me at 8:15pm over him letting me know that Fiesta isnt paying and that I shouldnt put words in his mouth about taking care of the bill when I didnt was very unprofessional. More

by Abqautobrokers@gmail.com Verified Customer Verified Customer

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My experience with the service team is always top notch! Everyone is courteous of my time and keeping me informed on the status of my vehicle. Everyone is courteous of my time and keeping me informed on the status of my vehicle. More

by ROBIN40 Verified Customer Verified Customer

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Very friendly, informative, and helpful service. Got taken care of efficiently and effectively thanks again Got taken care of efficiently and effectively thanks again More

by MPARKER1081 Verified Customer Verified Customer

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Was very helpful and keep me updated the whole time the service was great always service was great always More

by CHAVEZRAUL77 Verified Customer Verified Customer

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This dealership had the worst customer service I have ever experienced!I DROVE my vehicle to the dealership to service a code I received after passing my emissions test . To receive a call from kia that ever experienced!I DROVE my vehicle to the dealership to service a code I received after passing my emissions test . To receive a call from kia that my vehicle isnt driveable and that my camshaft needed to be replaced. Which didnt make sense because I drove the vehicle there. After having no choice to but get the camshaft replaced because the vehicle wasnt driveable "who knows what they did". And note they said they had the part in stock. They had my vehicle for over 2 months, with no follow up I CALLED AND LEFT MESSAGES, NO CALL BACK. I had to go the dealership to retrieve my own vehicle. At that when on arrival they gave me a whole new set of keys they said they lost my keys again no follow up! this is my sons vehicle and we have had to uber him and take time off of work to get him to school and work and my my bill was 2700 dollars with out any compensation for them having my vehicle for over 2 months. No accountability when asked why they had my vehicle so long, answer received was "we have alot vehicles and customers other than you", like it it was my fault. Such a heartless company! I feel I received more attitude from the service manager and also the general manager more than I did from the service advisor, which you don't usually expect. I'm thankful that my vehicle is back on the road, but the experience was so much trauma for me that I will never buy another kia! Happy Holidays! More

by CGS783 Verified Customer Verified Customer

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Victor Nevarez with the service staff did a very good job. he was very knowledgeable and demonstrated care for the cars issues. job. he was very knowledgeable and demonstrated care for the cars issues. More

by MATHEWOGRADYPE Verified Customer Verified Customer

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Tried to charge me extra $600 cause their estimator made a mistake. Terrible phone service, no return calls, felt like I was being taken. a mistake. Terrible phone service, no return calls, felt like I was being taken. More

by HOSENOSE Verified Customer Verified Customer

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Great service. It was a positive experience car buying is usually very stressful. I tell everyone to go check these guys out. It was a positive experience car buying is usually very stressful. I tell everyone to go check these guys out. More

by julie.evans1270 Verified Customer Verified Customer

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