Tylor Kinniard

I’m moving and I called because I was near my 60,000 mile maintenance. I was told they couldnt get me in until after I relocated which would of caused me to have to drive back to Columbus area. I reached out maintenance. I was told they couldnt get me in until after I relocated which would of caused me to have to drive back to Columbus area. I reached out to Tyler and told him my situation. He got me in next morning. Tyler is a great guy and a excellent parts advisor . I purchased the pre paid plan and he explained mileage and dates it will expire so I don’t miss out on anything I paid for. I really like Tyler. Wouldn’t want to do business with anyone else. I really aporeciate you Tyler. Thank you so much. More

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Shen Saguisi was excellent. I was in for my 10,000 mile and he also took the time to show me how to deal with some bothersome problems I have been having with the electronics o I was in for my 10,000 mile and he also took the time to show me how to deal with some bothersome problems I have been having with the electronics on the dashboard. which are not explained well in the Mercedes Book. More

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Worst Mercedes Service in 28 years Dropped CLS 550 off for warranty work. Limited parking due to construction work at dealer location. No loaner made available. Returned to pick up car Dropped CLS 550 off for warranty work. Limited parking due to construction work at dealer location. No loaner made available. Returned to pick up car only to find front bumper damage. Service Manager ask me to leave car to be repaired. Received call following day only to be told no repair would be made. Service Manager Seth Kinnard threatened to impound my car if not picked up immediately. Upon picking up car and heading home, the dust cover attached to the part replaced under warranty came loose dragging behind my car on 270. Pulled over and called Crown. Spoke again with Service Manager Seth Kinnard. He told me no help would be provided and take to another dealership to get corrected and hung up. I took the car to Mercedes of Easton who corrected inferior work and replaced part. I had to pay for the part no less. Submitted part invoice to Crown. Both Owner Marc Wigler and Service Manager, Seth Kinnard who originally had stated they would pay for the part have never after 8 months reimbursed me. I had two estimates done for bumper repair. Both were within 150.00 of each other in cost. One was even the body shop Crown sends all their cars to. Both estimates were rejected and a 500.00 offer was made as long as I did not place any reviews on Social Media. Once I suggested I would seek legal counsel, CEO Marc Wigler withdrew the offer and stated Crown would use that toward there defense cost. Crown never has responded to my legal representative to explain neither their failure to pay my invoice for a part they agreed to handle, nor their liability for my damaged vehicle in their care. 8 months and still waiting. Mr Wigler why don’t u take care of this??? More

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Annual 2018 "A" Service Overall service was excellent. Brian Tassinari coordinated service for my car, a 2016 GLC300 4Matic SUV. Brian did an excellent job organizing drop-of Overall service was excellent. Brian Tassinari coordinated service for my car, a 2016 GLC300 4Matic SUV. Brian did an excellent job organizing drop-off, service progress summary, and pick-up. He also recommended that tires be rotated, and that a ver small windshield crack be repaired. All of this was done within the service completion time frame. Other M-B service department personnel were also very helpful and curteous. More

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A dealership that is enjoyable to work with!! I was truly impressed with the staffing there. They weren't pushy, enjoyable to work with, and I didn't feel like they were trying to purely sell me o I was truly impressed with the staffing there. They weren't pushy, enjoyable to work with, and I didn't feel like they were trying to purely sell me on anything. They let the products speak for themselves and they were very helpful. I worked with Frank and I certainly didn't expect to come in and leave with a car that day. He was great, and I'm very happy with my vehicle. I highly recommend them to anyone. There are so many options that make it possible to get a vehicle here and the customer service isn't like any other dealership I've been to. It's more like working with a friend who wants to help you get what you want rather than a salesman pushing a sale on you. I would definitely like to continue my business them. More

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