Tyler Lipscomb

I honestly do not even know where to begin with this place is so crooked and out of line it’s not even funny and they should not be in business. On august 31 2024 my fiancé and I headed to prestige auto place is so crooked and out of line it’s not even funny and they should not be in business. On august 31 2024 my fiancé and I headed to prestige auto mall to purchase a 2013 ford f150. I do not have the best of credit so I needed a co sign for the truck loan. My fiancé willingly co signed for the truck. Meanwhile halfway through signing all of the paper work I caught them in their first act that they had switched her to main buyer and myself to the co buyer. They said we could not undo what we had already started to sign and they’d just have to fix the paper work. They promised our paper work right away but we never recieved any paper work for months. Prior to recieving the paper work we had got a phone call saying we needed to pay the title transfer fee. Which was a complete lie as that is all handled the day of the closing. Fast forward to February 13 2025, my truck motor blew up on me. I took the truck to a local reputable dealership here in Erie pa. Come to find out prestige had withheld carfax info about the truck there is magically 1 whole page of information of work being done to the truck that is missing. Also come to find out they sold me the truck with a bad cylinder head to begin with. I did purchase their integrity silver extended warranty. They sent an adjuster and the adjuster agreed this problem needed to be fixed and covered. A couple of days go by and the shotty warranty company comes back stating one of the parts, that is completely internal and can’t be seen, isn’t on the warranty so they denied the claim. It is all part of the internally lubricated motor and should rightfully be covered. I have spoke with several warranty companies and ford dealerships and they ALL would have taken care of the issue no questions asked especially with the purchase of the extended warranty. Crooked dealership selling Jenky warranties. Prestige or their fake warranties do not stand by their word at all. This is prestige last chance to do what’s right befor legal action is taken. More

Report | Print

made a deal, paid over phone, w good faith they would do all things agreed upon and when we got car, not ONE thing was done! Called multiple times daily, kept getting the run around, no one would help us, n all things agreed upon and when we got car, not ONE thing was done! Called multiple times daily, kept getting the run around, no one would help us, no one would work w us to remedy it. I had proof from email what we agreed upon and no manager would call us back after they would say they’d look into it and get back with us. Do not buy without things being done first. THEY JUST LIE OVER AND OVER, ALL OF THEM - sales guy and several managers. More

Report | Print

Need to be zero. . I recently Visit Prestige Auto Mall and was thoroughly unimpressed with the service I received. The salesperson Jemar and manager Tyler and other m . I recently Visit Prestige Auto Mall and was thoroughly unimpressed with the service I received. The salesperson Jemar and manager Tyler and other manager seemed more interested in pushing me to agree to a number than in showing me the car underneath when we ask or addressing my concerns. When I asked to see the car's under, I was met with resistance and told that we have to agree with number in order for him to show us the car underneath when we asked. . The salesperson didn't even bother to accompany me on the test drive, which left me feeling ignored and unvalued. Prestige hit the worst cold sales and manager experience, Do Not go to dealership , I told the manager that we need to see the car underneath and he response was the only has 5 bay and I told him he could just had a jack and have one of his mechanic to lift the car up but oh course he want to run our credit first . I am so disappointed with this dealership. To make matters worse, the manager was rude and dismissive when I expressed my dissatisfaction. It's clear that this dealership prioritizes making a sale over providing good customer service. I would not recommend Prestige Auto Mall to anyone. There are plenty of other dealerships that will treat you with respect and honesty. Customer comes first … Now I see why they have bad reviews . Do not come here please .Do not waste your time time More

Report | Print

Absolutely honest and transparent. Hugh ensured a quick and effortless process. It has been over a year and 40k miles and I've only had to change the oil. Hugh ensured a quick and effortless process. It has been over a year and 40k miles and I've only had to change the oil. More

Report | Print

I purchased a Volvo XC60 from this group that was marketed as having heated seats. I noticed a few days after purchasing the car that the drivers side heated seat is not working. It has taken me 3 we marketed as having heated seats. I noticed a few days after purchasing the car that the drivers side heated seat is not working. It has taken me 3 weeks of calling to get a Sales Manager to speak with me, they have failed to return my calls each time. As of now they are claiming their service record shows the seat was working and because it is sold "as is" they cannot do anything for me. I am sad to say my experience has been frustrating throughout the entire process of purchasing this car. - It took around 4 hours to get the paper work done. - The salesman talked up their extended warranty only for me to see it was an extra $3000+ on top of the sale price of the car after they had drawn up the financing documents. - I asked for the car to be detailed before I left, it appeared only the cup holders were cleaned out. - The air pressure in the tires was not checked, they were all 10-15psi under the recommended pressure when I got home. - I had to top of the engine coolant and washer fluid within a few days of purchasing - I have yet to have them return my call, I've had to call again each time to get someone on the line. More

Report | Print

I bought an Infiniti QX 60 and it was an awful experience. I already reviewed that portion. I’m at the garage today and while it’s on the list, they show me where it’s rusted underneath and a sect experience. I already reviewed that portion. I’m at the garage today and while it’s on the list, they show me where it’s rusted underneath and a section had been previously welded. They’re currently trying to find the source of a power steering leak, and they haven’t even checked the fuel pump, the transmission, because it hesitates when driving and changing gears, haven’t checked the brakes or the oil yet. Will update again about the lemon I was sold that this dealership won’t take back. Remember they’ll tell you get a six month warranty you’re required to buy for an additional $399 though a separate company and it only covers Powertrain only. This is my worst experience ever in my life buying a vehicle. This place is a rip off. They lie and they are shady. More

Report | Print

Let me start by saying that my car buying experience at Prestige Auto Mall was made truly remarkable, thanks to the exceptional assistance of Jesse Bauer. From the moment I stepped foot into the dealership Prestige Auto Mall was made truly remarkable, thanks to the exceptional assistance of Jesse Bauer. From the moment I stepped foot into the dealership until the day I drove off in my new car, Jesse's professionalism, attentiveness, and overall greatness exceeded my expectations. Jesse not only helped me find the perfect car, but he also made sure I felt comfortable throughout the entire process. His friendly demeanor and genuine enthusiasm for helping customers were evident from our first interaction. He took the time to understand my needs and preferences, patiently addressing all my concerns and providing valuable insights. What impressed me the most about Jesse was his extensive knowledge of the vehicles available at Prestige Auto Mall. He guided me through the vast inventory, highlighting the features and specifications of each car we explored. His expertise helped me make an informed decision, ensuring that I found a vehicle that perfectly matched my requirements. Throughout the entire process, Jesse was incredibly transparent and honest. He provided me with all the necessary information about the cars I was interested in, including their history, maintenance records, and any potential concerns. I never felt rushed or pressured into making a purchase, as Jesse genuinely wanted me to be satisfied with my choice. When it came time to finalize the purchase, Jesse made the entire process smooth and effortless. He took care of all the paperwork, ensuring that everything was in order and that I understood each step along the way. His attention to detail and organizational skills made the transaction hassle-free and enjoyable. I cannot express enough gratitude for Jesse's exceptional customer service. He truly went above and beyond to make my car buying experience memorable. Thanks to his expertise and dedication, I am now the proud owner of a car that exceeds my expectations. If you are in search of a salesperson who will make your car buying experience comfortable, enjoyable, and stress-free, I wholeheartedly recommend Jesse Bauer at Prestige Auto Mall. He is a true professional who genuinely cares about his customers' satisfaction. Thank you, Jesse, for your outstanding assistance and for making my car buying experience truly great. You have earned my highest recommendation, and I will definitely be referring my friends and family to you in the future. More

Report | Print

Not honest, once he got your money they don't know you, missing Parts, Don't buy a warranty from them, they tell you full coverage and is not the tag an additional warranty without asking you and rushing missing Parts, Don't buy a warranty from them, they tell you full coverage and is not the tag an additional warranty without asking you and rushing you to sign the papers. I rejected the additional Auto warranty and they are pocketing my refund. this is theft. I got my JEEP A MONTH AFTER I PAID FOR IT AND IS MISSING THE TRUNK HARD COVERm they won't give me another, whereas theJEEP ran me 23k Don't trust them More

Report | Print