Tyler Letson

It took me like 4 hours to do the deal drove like 5 hours and car wasn’t ready it was dirty they didn’t do a good job on cleaning it .. finance manager was mad and another co worker throwing stuff and mad to and car wasn’t ready it was dirty they didn’t do a good job on cleaning it .. finance manager was mad and another co worker throwing stuff and mad to really bad experience with them sales man was okay work with me all the time… finance manager give him a 0 %… didn’t explain anything… More

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Excellent team on site at this dealership. Starting off with Tyler, Andre, Chad, Keith, Logan, the finance gentleman, Mr. Maxey, and Charles. Smooth process in and out, they know how to mak Starting off with Tyler, Andre, Chad, Keith, Logan, the finance gentleman, Mr. Maxey, and Charles. Smooth process in and out, they know how to make a customer and client feel special at the dealership. Hassle free. Definitely one of the best dealerships in the metroplex. More

by freddy.naidu Verified Customer Verified Customer

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Disappointing Experiences at Frisco Chrysler Dodge I would strongly advise anyone considering purchasing a vehicle or servicing their car at Frisco Chrysler Dodge to proceed with caution. My experience would strongly advise anyone considering purchasing a vehicle or servicing their car at Frisco Chrysler Dodge to proceed with caution. My experience has been nothing short of frustrating, and I believe it’s essential to share my story. After buying a Grand Cherokee and an extended warranty that was highly recommended by the dealership, I encountered a year filled with numerous issues. Over $17,000 worth of repairs were needed, and I had to return repeatedly for problems that their certified mechanics were unable to resolve. The situation escalated to the point where I had to replace two different transmissions, only to be met with blame for simply driving my car. The service department's communication was severely lacking. I often left my vehicle for service, only to wait days without any updates. It became routine to not receive answers for over a week, with excuses ranging from staff illnesses to employees no longer being there. Throughout the year, my Jeep spent over 150 days in the dealership, and I frequently waited a month or longer to get it back. While there was one service manager who tried to assist me and a service director who genuinely listened to my concerns, many of my experiences with the staff were disappointing. I often felt like my worries were an inconvenience for them. When I finally approached the general manager for help, I was met with a used car sales manager who was dismissive and disrespectful. He suggested that the issues I faced were solely my fault because I drove my car, rather than acknowledging the service failures. The best offer I received from the GM was an exorbitant 18% interest rate, which felt exploitative given my circumstances. After this experience, I decided to seek a new vehicle elsewhere. I am pleased to report that I found a much better deal at another Dodge dealership, where the service was exceptional, and I secured financing at half the rate. I cannot express the immense sense of relief I feel now that I no longer have to return to Frisco Chrysler Dodge. The level of disrespect I encountered from the staff was disheartening. As a customer, I believe it is essential to be treated like a valued guest rather than an inconvenience. It's important for businesses to foster an environment where customers feel respected and appreciated. I am grateful to have moved on to a dealership that embodies these values. In summary, my experience at Frisco Chrysler Dodge was frustrating and disappointing. I felt that the dealership did not prioritize customer care or take responsibility for the issues I encountered. I am relieved to have moved on to a dealership that values its customers and provides the level of service one would expect. I hope others can learn from my experience and consider their options carefully. More

by K Verified Customer Verified Customer

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Don't shop here worse than internet scammers! !!!!;This company that offers less than twenty percent of your trade in value after they say that they will beat any offer is a group of liars and che !!!!;This company that offers less than twenty percent of your trade in value after they say that they will beat any offer is a group of liars and cheaters. Frisco Jeep is exactly this. More

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My service technician was very professional and courteous. In spite of the talk about service issues I was pleased with my service. courteous. In spite of the talk about service issues I was pleased with my service. More

by louiscmaper Verified Customer Verified Customer

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My new dodge rebel is an amazing sexy beast perfect for my work and travel/off roading and ask for Becky she’s the best!! my work and travel/off roading and ask for Becky she’s the best!! More

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Outstanding service. Tyler and Mike go above and beyond to take care of their clients. Tyler and Mike go above and beyond to take care of their clients. More

by ckuhney94 Verified Customer Verified Customer

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Great place to feel trusted in an important purchase. Received VIP treatment! Than you everyone at the Dealership Received VIP treatment! Than you everyone at the Dealership More

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Great place to service your vehicle, or purchase a vehicle. Staff is super friendly, and attentive to the customers needs. Will continue to purchase and service my vehicles here. vehicle. Staff is super friendly, and attentive to the customers needs. Will continue to purchase and service my vehicles here. More

by Sportsfan7 Verified Customer Verified Customer

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Great place to buy a car. Excellent staff and great deals! Cannot wait to be back to service our vehicle. Excellent customer service and clean environment! Excellent staff and great deals! Cannot wait to be back to service our vehicle. Excellent customer service and clean environment! More

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