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Tyler Jones
Tyler Jones | Page 8
Service Advisor
Price LeBlanc Toyota
13250 Airline Highway
Baton Rouge, LA 70817
140 Reviews
140 Reviews
Write a Review140 Reviews of Tyler Jones
Verified Customer
July 28, 2024
I have long time promoted Price Leblanc for years great people. In my Book NUMBER 1. Not much more can be said about the best group of people they are AWESOME FAMILY FRIENDS. people. In my Book NUMBER 1. Not much more can be said about the best group of people they are AWESOME FAMILY FRIENDS. More
by n7862xray
Other Employees Tagged: Jeremy Avrill, Kevin Denny, Kenley Brown, Jessica Hebert
July 25, 2024
Quick check in with service advisor. Fast turn around once in shop. Ability to check status while in shop. Tech sent video describing what was done as car was about to be brought out. Fast turn around once in shop. Ability to check status while in shop. Tech sent video describing what was done as car was about to be brought out. More
by PSD
June 30, 2024
Our Service Advisor, Tyler, is always great. We’ve worked with him several times and he always goes the extra mile. This time, he worked to get a repair covered under warranty, even though we we We’ve worked with him several times and he always goes the extra mile. This time, he worked to get a repair covered under warranty, even though we were slightly out of the window. I really appreciated that. The comfy, spacious waiting rooms and New York Bagel make it easy to wait at Price Leblanc. Plenty of tables to open a laptop at and plug in to get some work done while you wait. I even enjoy browsing the boutique. More
by lgdburton
June 20, 2024
Did not care for the handling of my service check out by Chris Middlebrooks, too aggressive in trying to upsell me more service (specially tires at a high cost) making it sound like it was dangerous for me Chris Middlebrooks, too aggressive in trying to upsell me more service (specially tires at a high cost) making it sound like it was dangerous for me to even leave the dealership without replacing at least one tire and pushing me to purchase all four. My family purchased this 2007 Camry from Price LeBlanc Toyota and I've only bought the car in here for routine/regular maintenance nearly every six months to keep it in good working order. I was aware that my tires were getting to a point of needing replacement, but Chris' strong-armed manner of trying to upsell me on a new set of tires - which I knew were overpriced - was uncalled for and unprofessional. I pulled up the exact same tire on my phone sold by SAMs Club for significantly less and it was obvious that he was not expecting me as a senior citizen to be so digitally aware. Although Chris begrudgingly admitted that PL could match the SAMs tire cost, the total for installation was still higher than I'd pay elsewhere...which is exactly what I did later that day. I'm also VERY confused as to WHY my service check-out was transferred to Chris Middlebrooks. My service check-in was handled by Tyler Jones who'd assisted me in the past. Tyler is the type of customer service advisor I LIKE to work with at Price LeBlanc Toyota...professional, unassuming, explains things simply without added unnecessary drama (e.g. Chris claiming that one of my tires needed to be replaced now before leaving the dealership - even though it still had some tread on it), and understands that a senior on a pension it looking to pinch pennies. Tyler had nicely advised when I checked in for service after reviewing my service record that their office was now offering a new extended maintenance agreement for 3 tire rotations and oil changes within 2 years for a set price and that if I wanted to sign-up, my oil change & tire rotation for today could count as the first of the three. He didn't pressure me into it the agreement at all, but I could see from bringing my Camry in close to every 6 months that the overall cost was a good value - so I agreed. I even mentioned to Tyler that if nothing else popped up as needing repair to add to my bill/cost, I may want to have my old headlights cleaned/polished again. Tyler said he would be glad to let me know the outcome of the multipoint inspection so that I could decide and that provided I didn't might waiting (maybe an additional hour) that their staff could probably do the headlights that day. THEN...once my oil change and tire rotation were complete - here comes Chris Middlebrooks (who I've never worked with before) telling me the bad news that my tires are in really bad shape and that one really needed to be replaced before I hit the road that day. He presented me with a quote for replace all for tires, 1 for a Goodyear tire set and 2nd for a Dunlop tire set - both quotes significantly higher than I've ever paid for tires anywhere. I get that maintenance departments are a great source of income for car dealerships...but this type of strong-armed salesmanship by a service advisor really pisses me off and makes me rethink my relationship with Price LeBlanc Toyota. I'll of course be coming back for my next 2 oil changes and tire rotations since I've basically already paid for them in the extended maintenance agreement signed yesterday (6/19/2024) - but depending on how the dealership handles my complaint and future dealings with service advisor staff for my next two visits, I may be transferring to another location for future service as well as crossing Price LeBlanc off my list of places to check out when I'm ready to purchase a new car. Please make a notation in my service record that I do NOT want to deal with Chris Middlebrooks in the future - and - if possible, I'd prefer Tyler Jones if he's available when I'm on site. Thank you, Brenda Kelt More
by PASSPORTBABE2002
Other Employees Tagged: Chris Middlebrooks , Preferred Tyler Jones who was very nice and professional during service check in, but Chris Middlebrooks handled check out and I was REALLY disappointed
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