Tyler Hughes

Findlay Toyota Flagstaff responded

Thank you for taking the time to share your feedback. We truly appreciate your loyalty to Findlay Toyota and understand why this experience felt frustrating, especially given your past positive service history with us. I want to reassure you that setting tire pressures higher during colder months is a standard practice we use to help prevent TPMS warnings caused by temperature swings, and pressures in the low 40 PSI range would not damage a TPMS sensor. While the timing of the warning was understandably concerning, the pressure level itself would not have caused sensor failure. That said, I completely understand your disappointment with the overall cost and the fact that this issue required a return visit so soon after your initial service. Your expectation of value and consistency is reasonable, and I regret that this visit did not meet that standard. Regarding pricing, we regularly conduct market research to ensure our pricing remains competitive within our region—often lower than non-OEM competitors—while still using Toyota-approved parts and factory-trained technicians. Even so, your feedback is important and will be reviewed internally. Tyler Hughes Service Director Findlay Toyota Flagstaff