Tyler Griffin | Page 3

Very easy and comfortable approach by the sales people. Guided my decision process but did not pressure me Guided my decision process but did not pressure me More

by MROSS Verified Customer Verified Customer

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Paul at services was very kind, attentive, and professional in supporting my oil change service with a certified pre-owned program. professional in supporting my oil change service with a certified pre-owned program. More

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Excellent customer service, Mike Gregano, the sales manger was exceptionally helpful and mindful of our needs. Tyler a young salesman was great and helpful. I am very happy and satisfied with the atten manger was exceptionally helpful and mindful of our needs. Tyler a young salesman was great and helpful. I am very happy and satisfied with the attention I received, thank you Mike, thank you Tyler! More

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Very attentive, professional, they had the vehicle I wanted and I am very happy with my new CRV wanted and I am very happy with my new CRV More

by ABELARDORUIZ163 Verified Customer Verified Customer

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I would strongly recommend Tyler Griffin for your auto needs. Tyler Griffin was a very organized and supportive salesperson for me. Whenever I had any requests and questions during my car purchasing proce needs. Tyler Griffin was a very organized and supportive salesperson for me. Whenever I had any requests and questions during my car purchasing process, Tyler was very good at listening well and finding quick answers with any possible solutions. I felt comfortable and supported with Tyler during the entire process. More

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Knowing that the vehicle had been serviced and passed the dealer inspection gave my wife the peace of mind to proceed with the purchase. dealer inspection gave my wife the peace of mind to proceed with the purchase. More

by M.LBIRK Verified Customer Verified Customer

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Tyler was a great sales associate, he got the process done easy and speedy and very friendly , easy to talk to and while waiting for financing he sat and talked with us , glad I bought my car from Schaum done easy and speedy and very friendly , easy to talk to and while waiting for financing he sat and talked with us , glad I bought my car from Schaumburg Honda More

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The overall experience was great! April and Tyler helped my buy my new HR-V without any extra hassle or pressure during this computer chip crisis. my buy my new HR-V without any extra hassle or pressure during this computer chip crisis. More

by JADENFDORF Verified Customer Verified Customer

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Tyler G was great at getting the car I wanted and answered all my questions that I had. I will definitely get another car from him again. answered all my questions that I had. I will definitely get another car from him again. More

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Note: This review was taken down per request of Schaumburg Honda, in resolution for a bait-and-switch. Below is the original review, and now that more has come to light two months later, I would Schaumburg Honda, in resolution for a bait-and-switch. Below is the original review, and now that more has come to light two months later, I would like to share some information with fellow consumers in the market for a vehicle. This specifically pertains to a New vehicle, but the same scamming can happen to a used or certified pre-owned as well. If your car window side sticker states a dealer installed Xzilion, it is inaccurate, and the warranty is not honored. I went in to get a spot checked out on my paint, and Mike (Mykhaylo) Pastukh stated that I did not pay for the package. Truthfully I was never asked to purchase the package, or shown a line for dealer installed options. I instead was charged a Smart Driver as well as Smart Identity packages, to which was never agreed upon at time of sale. DO NOT ACCEPT THESE CHARGES! One is for replacement keys at a cost of $985 (I was told by finance it was a free service from Bob Rohrman and to simply sign to acknowledge that I understood the FREE package). The Smart Identity I was told was FREE and included with the purchase of the vehicle through Rohrman, at a cost of $349. Please as a caution, DOUBLE CHECK DOCUMENTS THAT SAY ACCEPT OR REJECT AGREEMENT! I reached out to their GM Matt Ashford at least 4 times previously, no reply. Here is the original review, I previously rated this dealership a 5-star rating, per request of my salesman, but now that I caught their discrepancy of my purchase, I have to lower my rating to the worst experience. I walked into this dealership asking to check out the 2021 New Honda HR-V’s available, and was helped promptly by Tyler Griffin. Keep in mind, Tyler is 4 days fresh into the gig, and hasn’t sold a single car until my purchase today. He checks out the stock of 2021 HR-V’s as we sit in his office, and then head outside to test drive the car. I cannot tell you exactly when the discrepancy happened, but this may have been the start to it. We go on a test drive and I enjoy the car a lot. While on the test drive, I asked about the current offer for $0 down, 0% APR for 60 months, because the 2021 models qualified. He said promptly “that offer expired”, so I thought nothing about it, taking his word for it. When going back inside, we start negotiations. They quoted me an out the door of $31k, and for a vehicle with a sticker price of $26.6k, I didn’t find that to be a respectful offer at all. Eventually getting them down to $27.5k out the door, I wanted that last $500 off to make the cost out the door $27k. I was told that they could not make the deal, so I kindly shook hands with the 2 sales floor gentlemen and walked out. I was stopped in the parking lot getting into my car by Tyler Griffin, my salesman, that they would make the deal for $27k out the door. Keep in mind, the negotiation was being set on a 2021 model, noted by the main sales associate when he said “I can’t go that low on a model I’ve only had on the lot for about a year”, the 2022 models are set to drop this summer/fall, so this proclamation signifies the year of the vehicle even more. After signing all the papers, I was promised by Tyler the ability to leave my new car on the lot until I could bring someone else to come pick up the car with me. Sales associates once again said that wasn’t true, and I would have to take the car off the lot and park it at Bob Rohrman University across the street so it wasn’t on the lot. Getting home, I realized a huge discrepancy, the model car I signed for was a 2020…I did not verbally agree to even checking out a 2020 model. I was set on a 2021 model, and negotiated with the model year of 2021 in mind. I called to have this situation rectified, and was told that they can do a 2021 for $1,500 more than the $27k, because of the “confusion”. I am assuming it was a large bate-and-switch tactic, because of the fact that 2020 was never mentioned at time of test drive, sale, or finance write up. I agreed to a purchase of a 2021 model, and ended up with a 2020. Trust was broken today Schaumburg Honda. More

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