Tyler Couture

I was over charged on my diagnosis I was told 129.00$ n the charge me259.00 to tell me something I told him was wrong $129.00 for just a battery check the charge me259.00 to tell me something I told him was wrong $129.00 for just a battery check More

Report | Print

Service department does not perform the work they charge you for. Be very cautious, check the work you are paying for. I paid for an oil change, tire rotation and front end alignment. My vehicle was a the s you for. Be very cautious, check the work you are paying for. I paid for an oil change, tire rotation and front end alignment. My vehicle was a the shop for four days, when I got it back the only work that was performed was the alignment. It had to go back for the oil change and tire rotation.. More

Report | Print

Recently took my truck here for service while I was visiting my mother over Christmas. I absolutely needed the work done my drivers side cv boot split open. Tyler in the service department was great. H visiting my mother over Christmas. I absolutely needed the work done my drivers side cv boot split open. Tyler in the service department was great. He made me aware that they are very busy and that there were no appointments available but they would get my truck squared away in their downtime. Fast forward to Monday the 28th. I call after not hearing anything for a week and I’m told that my truck is complete. I say “Perfect. I’ll be there in 30 mins.” To which I’m told by their incompetent service advisor William “well, you can’t pick the truck up yet. It’s our policy to not let the vehicle leave until extended warranty pays for the work.” I explained to William that I need to get back to Pennsylvania and he cowardly hid behind their policy. I told him to call and get the payment from General Motors extended warranty expedited and he told me that if I called the extended warranty company I would have better results. So I did call the warranty company and they informed me that William did send over the invoice but it was not approved because he missed a signature. I call William at this point and tell him what’s going on and told him to call the warranty people again and figure it out. At this point however the service department at bob steele Chevrolet was closed for 9 mins. After calling bob steele Chevy and finding out that I was unable to speak to anyone at service I decided to go get my truck. Went there and took my truck back and then called bob steele Chevrolet to let a message for their service department to let them know despite their “policy” I took my truck and I’d be there in the morning for my other set of keys. Shortly afterwards I received a phone call from Jeff the service department manager who apologized profusely on Williams behalf. Went to bob steele Chevrolet this morning to get my keys. Spoke with William and he said “well it’s our policy” William, please take a step back and look at the whole situation. I have a General Motors extended warranty, the claim was approved and the work was complete. You already knew you were going to be paid. I needed to be back in Pennsylvania and when you told me my truck was done I started lining work up in Pennsylvania. Missed a $5000 commission because you missed a signature William. Oh, also I have to stop somewhere else to get my oil changed before I can even go back to pa because despite my request to change the oil when I dropped the truck off it wasn’t done. Ultimately, it seems bob steele chevrolets service department is lost in the sauce. Hopefully they do something to make it right. More

Report | Print

I have been here twice, once without an appointment, I ran over a bolt in the road, they worked me in with no problems. I used them today and they went out of their way to help me. ran over a bolt in the road, they worked me in with no problems. I used them today and they went out of their way to help me. More

Report | Print

Servicing my car I brought my 2018 Chevy camaro in for service and it was supposed to be a one day fix kind of thing. Bob Steele had ended up having my car for quite s I brought my 2018 Chevy camaro in for service and it was supposed to be a one day fix kind of thing. Bob Steele had ended up having my car for quite some time. I finally got it back but ended up still having the same issues with the car. So after quite sometime of going through Bob Steele and enterprise loner cars I finally got my 2018 camaro back. I just gotta say this company went above and beyond my expectations to fix things. Mr. Bob Steele himself went out of his way to make sure I was a happy customer after all the hassle I went through. I highly recommend this dealership to anyone. They truly do care. More

Report | Print

Beyond Excellent customer service and staff. Couldn’t be happier. Buying another vehicle already. The staff is excellent and will go above and beyond to put you in a new vehicle. Couldn’t be happier. Buying another vehicle already. The staff is excellent and will go above and beyond to put you in a new vehicle. More

Report | Print

Sam is personable and thorough !! Sam was very patient and attentive when talking to me about my lease ending options. His jovial attitude was appreciated as well. I felt he was shooti Sam was very patient and attentive when talking to me about my lease ending options. His jovial attitude was appreciated as well. I felt he was shooting straight from the hip and giving me the honest insight to what was going on. Furthermore.... Sam followed through will all his promises and made my car buying experience go smoothly and with as little effort as necessary. He was more excited then I was at first about the 2017 Cruze I ended up with and rightly so. He took the time after the sale to show me my new ride. I love my new car/toy !! Thank you to Sam and the amazing service team that helped with the follow ups to the sale!! I highly recommend Sam and the team at Bob Steel Cheverolet. More

Report | Print