Tyler Bone | Page 85

Always a good experience . . . Even if the news is 'bad' when you go into Schottenkirk, they always do an excellent job. Someone always greets you immediately, and most of the Servi Even if the news is 'bad' when you go into Schottenkirk, they always do an excellent job. Someone always greets you immediately, and most of the Service folks know you by name. On my recent visit for regular service, Angie even took time between customers to come over and ask me how our recent move into our new home went. Considering that it had been at least 3 to 4 months since I'd mentioned that to her and how many people these people see in a day, it's a pretty amazing 'feel good' experience when they remember something about your everyday life mentioned in passing and take the time to ask. When describing any issues with your vehicle, they pay attention and actually show caring about what is happening and what it means to you. On this visit, Eric Staton was the person I dealt with and he did an outstanding job, especially explaining findings on the normal maintenance inspection. Just before I was leaving I remembered a chip in the paint on the hood of my car that I'd forgotten to mention initially when I brought the car in. Eric asked one of the Body Shop guys and he went out, inspected it, told me what was going on and said they could either set it up to take care of it or do it on my next visit. No worries. We've owned Honda vehicles since 2000, and have dealt with Schottenkirk since we moved back to Georgia in 2015. They have never disappointed in the standard of parts, labor, and service that we've received. More

by Traveler Verified Customer Verified Customer

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Superb as always Customer service from calling in to make an appointment or ask a question, to arrival, to updates while waiting for the vehicle and the follow-up call Customer service from calling in to make an appointment or ask a question, to arrival, to updates while waiting for the vehicle and the follow-up calls after is superb. We come from the Rockdale County area to have our services done because of this specifically. There are at least 7 Honda service departments within 20 miles of us and the consistency in personnel, workmanship and customer service do not compare to what we receive driving over an hour to have our vehicle serviced. More

by Watts Family Verified Customer Verified Customer

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Very satisfactory I switched over to Shottenkirk Honda in Cartersville due to easy of location from me and a little disappointment with the dealer I had been going to. I switched over to Shottenkirk Honda in Cartersville due to easy of location from me and a little disappointment with the dealer I had been going to. They have been exceptionally good in all facets of service maintenance - timely, fair, and thoroughly knowledgeable. Normally, I have managed to seem Emily Lewis, however, this time I had a couple of the guys. They were all good. They don't try and sell you things you don't need, but tell you what should be done with no pressure. They understand customers and their needs. Will continue to use them for service and if I would buy another Honda. Thanks. Terry More

by MABEAR11 Verified Customer Verified Customer

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All employees are so friendly and knowledgeable! We brought our Honda in 2/19 and our daughter's in 2/20. We were well received each day and in and out very timely! brought our Honda in 2/19 and our daughter's in 2/20. We were well received each day and in and out very timely! More

by RANDYL-DOT Verified Customer Verified Customer

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Once again, I am very satisfied with customer service and work done on my Honda. The techs are great at what they do and pinpoint any issues that need to be addressed. I’m glad they did or could have been an work done on my Honda. The techs are great at what they do and pinpoint any issues that need to be addressed. I’m glad they did or could have been an even bigger issue. Thank you! More

by LEE_HINKSON Verified Customer Verified Customer

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I wish they had called me. We walked around the showroom for an hour. When we left the dealership my car was parked in the bay at 10:15. I assumed it had not been serviced yet. We walked around the showroom for an hour. When we left the dealership my car was parked in the bay at 10:15. I assumed it had not been serviced yet. We walked around the shopping area across the street and killed over 2 hours. When we returned to check on the car at 12:30, it was in the same spot and we found out the repair had been completed at 10:11! We were never called even though your advisors knew we were waiting on the car. I hate to needlessly waste that much of a Saturday. More

by TWNEALJR Verified Customer Verified Customer

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Wonderful experience. Facility was very clean and organized and had the vehicle ready when they said it would be. Easy in and easy out. Highly recommend service here. organized and had the vehicle ready when they said it would be. Easy in and easy out. Highly recommend service here. More

by wrightshot1 Verified Customer Verified Customer

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Shottenkirk was courteous and professional. The oil change was reasonably priced and completed in a decent waiting area was nice. Like the free coffee and popcorn. change was reasonably priced and completed in a decent waiting area was nice. Like the free coffee and popcorn. More

by 1ddct1 Verified Customer Verified Customer

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Quick and Efficient The people who work the service department are always helpful and friendly. Routine items are taken care of easily, and a couple of times when I had The people who work the service department are always helpful and friendly. Routine items are taken care of easily, and a couple of times when I had less common problems, they were able to solve those too. More

by KB Verified Customer Verified Customer

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Always top drawer This dealership services both my older Honda Ridgeline and a newer CRV I bought there. What I like best about the whole dealership is the service dep This dealership services both my older Honda Ridgeline and a newer CRV I bought there. What I like best about the whole dealership is the service department. I never go there that the service manager, T. Bone, doesn't look me up and say hello. Good service starts at the top and T.Bone is why this service department is so tremendous! More

by Sanblasdan0 Verified Customer Verified Customer

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