Tyler Armbruster

I came in today for a service on my mustang and was in and out in less than 25 minutes, with friendly knowledgeable service members. and out in less than 25 minutes, with friendly knowledgeable service members. More

by SCOTRETTER Verified Customer Verified Customer

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The service team at City Ford in Columbia City Indiana are exceptional! When I brought my 2019 F150 in for a PCM recall, I had several questions about what was going on with my truck. They took the time t are exceptional! When I brought my 2019 F150 in for a PCM recall, I had several questions about what was going on with my truck. They took the time to answer all my questions with courtesy and respect. The team provided me with more information than I could ever expected. I had them give me an estimate for some routine maintenance that I want to get done along with a few parts that I need to get replaced. The estimate I received is quite the investment, but they did not mislead me or try to talk me into anything I do not need. I received Excellent customer service and plan to schedule my truck back with them here real soon to complete the estimate services. More

by jrsmith2312 Verified Customer Verified Customer

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Tyler greeted me by name when I arrived. He reviewed the services I requested, and offered an additional service of fuel flush. I like to understand the work before I arrive. Tyler allowed He reviewed the services I requested, and offered an additional service of fuel flush. I like to understand the work before I arrive. Tyler allowed me to consider this additional service on my own time with no pressure. The work was completed quickly, and I have confidence my truck is ready for miles of reliable operation. More

by JRYOUNGELECT Verified Customer Verified Customer

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I had Been to another Ford Service prior to this visit and was very disappointed with the service. I came to City Ford and Tyler was able to help me fix the issue that was previous done and get me on the and was very disappointed with the service. I came to City Ford and Tyler was able to help me fix the issue that was previous done and get me on the road. He explained in depth different aspects of my vehicle, he showed me video of issues found. Overall I just felt comfortable and very trusting with them to give me proper information and get fixed up! More

by nataliegarrett505 Verified Customer Verified Customer

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Service was great. But the last time I was at they missed worn AC belt. But the last time I was at they missed worn AC belt. More

by scott_miller0 Verified Customer Verified Customer

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Had a basic service on my Mustang, overall inspection reported that my rear brakes were at about half life. They couldn't inspect some suspension concerns that Saturday so I decided to go with another sh reported that my rear brakes were at about half life. They couldn't inspect some suspension concerns that Saturday so I decided to go with another shop that i could get in soon after. And my rear brake pads were gone, was lucky that i didn't damage the caliper. Likely wont be back More

by jbucklandme Verified Customer Verified Customer

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Always fast and friendly service. Answer any questions i have had. Lounge area has snacks and drinks but I always roam the lot looking at the cars and trucks . Answer any questions i have had. Lounge area has snacks and drinks but I always roam the lot looking at the cars and trucks . More

by jason.slucher1 Verified Customer Verified Customer

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They are always very helpful and get my car repaired in a timely manner. Keep up the great work. timely manner. Keep up the great work. More

by TONYKINNEY Verified Customer Verified Customer

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They diagnosed a leak for me in my A/C system, it was a slow leak and I could get the A/C to work intermittently. Offered two potential options to fix, I chose the more affordable option to try to repair d slow leak and I could get the A/C to work intermittently. Offered two potential options to fix, I chose the more affordable option to try to repair due to not wanting to spend a large sum to fix this while trying to make other large purchases. While attempting to fix it, they broke one of the fittings, which I admit, looks corroded and appears to be an honest mistake. Once this happened, the only other repair option presented was the expensive one, which I had previously declined. What disappointed me most is that when I got there to pick up my vehicle (that now has no A/C), they tried to charge me for parts that they did not use, and a diagnostic fee. I had to ask about the part fee, otherwise they would have charged me for that. I would think that maybe the diagnostic fee would have been taken off too, since I am now in a worse state, but no dice. More

by LOGANK Verified Customer Verified Customer

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The service was wonderful and they were very efficient at fixing the problem. I am appreciative of the process. fixing the problem. I am appreciative of the process. More

by mlandgraf Verified Customer Verified Customer

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