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Tyler Allen
Tyler Allen at Shottenkirk Honda Rome

Tyler Allen

Service Manager

Shottenkirk Honda Rome

965 Veterans Memorial Hwy NE
Rome, GA 30161

3.9
7 Reviews
3.9

7 Reviews

Write a Review

Dealership Experience

10 yrs, 3 mos

Industry Experience

10 yrs, 3 mos

Languages Spoken

English English

7 Reviews of Tyler Allen

November 21, 2024

Dealership Rating
Employee Rating

My $800 radio screen stopped working while under the care of the service department, was working fine when I dropped the car off for service. I return to pick it up after an issue with the HVAC was repaired More

by Glenn.terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 22, 2024

Shottenkirk Honda Rome responded

Glenn, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0643 and ask for one of our managers.

Nov 22, 2024

Glenn.terry responded

I tried to get things worked out with the service manager but was basically told that the tech did not damage the screen and that she was not going to do anything for me. I am not happy that I drop my daughter’s car off to get an oil change done and fix an issue with the A/C, pay $300 and get the car back with an $800 radio screen not working like it should and was told “ it’s not our problem”. I been doing business with this Honda dealer for more than 25 years and have purchased many new cars there. I just purchased a $65,000 Armanda from your Nissan store before you sold it to Riverside. I think that says I am a good loyal customer! I have sent you lots of referrals but if you want to lose me as a customer that will be up to you. Just call me when you decide what you want to do. The service department has my number. Thank you, Glenn Terry

October 13, 2024

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Employee Rating

They were very helpful and also gave me a ride to pick up my in-laws while I was waiting on my car. More

by PINSON1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keri Bennett, Jonathan Benton, Joe Flanigan, Gavin Smith, Dalton Gunnels, Devin Harris

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Oct 14, 2024

Shottenkirk Honda Rome responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Honda Rome in the future!

September 07, 2024

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Employee Rating

Shottenkirk of Rome is a very respectful and hard working dealership that will go out of there way to make sure there customers are happy and satisfied with there performance on all services for there custom More

by ADAMS33ADAMS52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Blake Ashworth, Keri Bennett , Alex Hight

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Sep 09, 2024

Shottenkirk Honda Rome responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Honda Rome!

July 19, 2024

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Employee Rating

Great services and great work. I’ll always take my vehicles to you all . Thank you More

by bolt1012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keri Bennett, Joe Flanigan , Dillon Messer, Ron and Jamie

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Jul 22, 2024

Shottenkirk Honda Rome responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Honda Rome!

March 02, 2024

Dealership Rating
Employee Rating

I never have any problems with the Honda Service center, fast, friendly, service. Great place More

by HHENNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 03, 2024

Shottenkirk Honda Rome responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 21, 2024

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Employee Rating

Terrible service, don’t keep up with promised times, and completely give you the runaround when it comes to fixing the vehicle. More

by KJGRANVILLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Keri Bennett

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Feb 22, 2024

Shottenkirk Honda Rome responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 706-928-0643 and ask for one of our managers.

November 17, 2023

Dealership Rating
Employee Rating

Brought my vehicle in for service, was greeted by super friendly staff, the service staff was super helpful. More

by IAMG18YT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keri Bennett , Cassie Hardin, Mason Rigdon, Kayman Sallee

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Nov 20, 2023

Shottenkirk Honda Rome responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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