Ty Klipstein

Absolutely Horrible Experience - Stay Away from Acura Stamford If I could give 0 stars, I would. I purchased a Mercedes from Acura Stamford and have had nothing but problems since day one. Within just Stamford If I could give 0 stars, I would. I purchased a Mercedes from Acura Stamford and have had nothing but problems since day one. Within just 2 months of ownership, l've had to bring the car back five separate times - a completely unacceptable experience for any dealership, let alone one claiming to sell quality vehicles. The first three visits were for the same loud noise coming from the car. It took three trips before that was finally resolved. Then, on my fourth visit, every single warning light on the dashboard came on. I couldn't park, change gears, or drive safely - the car was completely unsafe and dangerous to operate. I was told the issue was "fixed" that same day, only to find out all they did was a computer reset. Nothing was truly repaired. I asked to dig deeper right away and was just told "this is normal and enjoy the car" from the GM. A few hours later, the same exact issue came back as l was about to drive off. I had to immediately return the car, again. This time they said they'd send it to their "Mercedes specialist" and kept my car for two weeks. After supposedly fixing the issue again, I had the car back for one week before the same problem happened - this time while I was driving on the highway, unable to properly accelerate. It was not only frustrating but also extremely dangerous. I requested a refund due to this obvious lemon of a car, and not only was I denied, but I was met with nothing but attitude from the GM. No accountability, no customer service, just pure disregard for my safety and investment. Do yourself a favor and stay far away from this dealership. They sell unsafe cars, provide band-aid repairs, and treat you with disrespect when you rightfully demand better. I deeply regret trusting Acura Stamford, and I hope others avoid going through the nightmare I've experienced. They decided to then offer me a buy back option of the vehicle which I had no option to accept, but still was at a lost of thousands of dollars. I am trying my best to get in contact again with both the GM and the Owner of the dealership but am left with no response because I was ripped off and more money taken from me when they bought this car back. More

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My recent car buying experience with Acura of Stamford stands as a paragon of excellence, unparalleled in the past three decades. My journey commenced with an exhaustive three-week exploration of the o stands as a paragon of excellence, unparalleled in the past three decades. My journey commenced with an exhaustive three-week exploration of the offerings from BMW, Porsche, and Land Rover. This odyssey involved navigating through their artificial intelligence bots, concierge services, client interaction layers, and ultimately, their sales departments. The process was akin to being a mere ticket at a deli counter, devoid of personal touch. Serendipitously, I discovered Acura of Stamford through CarGurus, where the dealership's commendable ratings caught my attention. Using their online booking system, I scheduled a test drive overnight and was promptly greeted by a text message from a human representative, confirming the car would be ready. Upon my arrival, Christina made instant introductions to Ty and Jaime, no bots insight. The entire team exuded genuine personality, devoid of any aggressive sales tactics. I am very happy with both the purchase and the trade-in price. This experience has solidified my intention to exclusively procure vehicles from Acura of Stamford henceforth. Should their current inventory not meet one's desires, I highly recommend contacting them to inquire about potential sourcing options. More

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Staff are knowledgeable and professional! A pleasure doing business with sales manager Sean and business manager Ty! Will definitely go back for my next new car!!!! A pleasure doing business with sales manager Sean and business manager Ty! Will definitely go back for my next new car!!!! More

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