Trudour Brown

We were in the market for a new vehicle and had studied Consumer Reports, We had identified the Forester as our car of choice. We met with Ms. May who let us test drive the basic model to understand the Consumer Reports, We had identified the Forester as our car of choice. We met with Ms. May who let us test drive the basic model to understand the initial features. She then took us into the storage lot to show us the additional models. At no time was there a pressure to buy immediately. All of our questions were answered patiently. In the end, we went home with a brand new 2025 Forester at the price point that fit our budget. She and Mr. Andy were wonderful to work with as we financed the load via our credit union and took possession on the last day of the month. Our trade was treated fairly and generously. Recommend making an appointment with her. The whole experience from start to finish was very hassle-free. More

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Very professional, really know how to treat their customers. Really acknowledge their all efforts especially Ms May and Mr. Andy customers. Really acknowledge their all efforts especially Ms May and Mr. Andy More

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Very helpful. Not pushy. Really listened to what we wanted and made sure we got it. Not pushy. Really listened to what we wanted and made sure we got it. More

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Outstanding Service and Sales Experience at Heritage Subaru of Catonsville Our family has been loyal Subaru owners for years, and Heritage Subaru of Catonsville has been instrumental in maintaining t Subaru of Catonsville Our family has been loyal Subaru owners for years, and Heritage Subaru of Catonsville has been instrumental in maintaining that loyalty through their exceptional service and genuine care for their customers. Service Department Excellence The heart of our positive experience lies with the service department, specifically with Sardari Walters, who has been our constant anchor for years. Sardari has guided us through the service needs of four different Subarus in our family, always taking the time to clearly explain why specific services are needed. Her transparency about completion times and costs has built an incredible foundation of trust. This level of consistent, honest service is rare to find, and it's exactly why we knew Heritage Subaru would be our choice when it came time for our next vehicle purchase after nearly six years. Sales Team That Truly Cares When we decided to purchase our 2025 Subaru Forester Hybrid, sales representative May Farris exceeded our expectations. She demonstrated extensive knowledge of the vehicles, showed remarkable patience with all our questions, and truly understood what we were looking for in our next car. Rather than pushing a sale, May focused on finding the right fit for our family's needs. Financing Made Simple Trudour Brown in the finance department was equally impressive, taking great care to walk us through every step of the financing process. His thorough explanations ensured we understood all aspects of our purchase, and his attention to detail gave us confidence in our decision. A Team Approach to Customer Satisfaction What sets Heritage Subaru of Catonsville apart is how the entire team, including Paris Tato and Andy Evans, works together to ensure customer satisfaction. From service to sales to financing, every interaction felt personal and genuine. We never felt like we were just another sales target or number to hit. Instead, the team was clearly invested in making sure we received the best value from our purchase and felt completely comfortable with our decision. Final Thoughts After years of service experiences and now a recent purchase, I can confidently say that Heritage Subaru of Catonsville has earned our family's trust through consistent excellence. The combination of Sardari's outstanding service support, May's knowledgeable sales approach, and Trudour's careful attention to financing details created a seamless and positive experience from start to finish. For anyone considering a Subaru purchase or needing reliable service, I wholeheartedly recommend Heritage Subaru of Catonsville. They've proven that exceptional customer service still exists, and we're thrilled with our new 2025 Subaru Forester Hybrid. Highly recommended for both sales and service needs. More

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It was nice to meet and work with Jessica. She was very pleasant and above all, she was super professional and candid in the all the info she gave us. She answered all of our questions and the She was very pleasant and above all, she was super professional and candid in the all the info she gave us. She answered all of our questions and the ones she couldn’t answer, she pointed us to the right person to answer them. She was all very genuine and hospitable. Thank you again! More

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We have had our Subaru outback maintenance done at Heritage Subaru for the past 13 years. I have been extremely satisfied with the services and personnel I have dealt with especially Steele Pampillio. Heritage Subaru for the past 13 years. I have been extremely satisfied with the services and personnel I have dealt with especially Steele Pampillio. Steele Was amazing both personally and professionally. I would recommend him very highly to anyone who was thinking about purchasing or leasing a vehicle at Heritage Subaru Catonsville. Steele was extremely accommodating. If I could give him 10 stars I would do that. More

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Danglo was so helpful and kind. He was extremely knowledgeable about each car we were interested in. He had them ready for us when we got there, and answered every question we had w He was extremely knowledgeable about each car we were interested in. He had them ready for us when we got there, and answered every question we had with accurate and honest information. We felt very comfortable discussing our options with Danglo, and felt like we found the perfect car with his help. I would highly recommend purchasing a car from this dealership, especially with the help of Danglo. 10/10. More

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Excellent communication, advanced technology used for wait appointment. wait time for an oil change was 1-1/2 hrs. wait appointment. wait time for an oil change was 1-1/2 hrs. More

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May greeted us at the door and walked us through the process of purchasing our new Subaru. She was very knowledgeable about the different cars and helped us find the Forester we eventually bought. The w process of purchasing our new Subaru. She was very knowledgeable about the different cars and helped us find the Forester we eventually bought. The whole experience was great. Thank you May. More

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Jessica is the best sales execute ever! ! She made me feel comfortable and confident about my purchase. She spent time working with me to make sure the process went quick and smoothly. She e ! She made me feel comfortable and confident about my purchase. She spent time working with me to make sure the process went quick and smoothly. She even drove me to the nearest bank cause I didn’t have my car with me. She’s so fun to talk to and is very cheery. (Note to Jessica - could we please hang out?) More

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