Troy Vandal

I was at the dealership almost *twelve hours*. The first two hours were spent doing a test drive, inspecting vehicles - trade and new - and talking with the salesperson and finalizing a price: The first two hours were spent doing a test drive, inspecting vehicles - trade and new - and talking with the salesperson and finalizing a price: so far, so good. After being told of a thirty-minute wait by one of the finance advisors due to a couple being in front of me - reasonable - to run the financial paperwork, it was over three hours later before I finally see the advisor. What happened for almost seven more hours? Well, lots of paperwork shuffling, tapping at a keyboard, checking numbers, rechecking when I pointed something out (payment numbers, loan term incorrect) and being presented extended warranty coverages over and over. I finally said what I wanted - taking off a PPP and the warranty - or I'm out, bring me my keys, please, then I'm told it's worked out, I take a look, and the extended warranty is still there. I say "fine, bring me my keys", walk outside... and my vehicle had vanished. It's a dark comedy, at this point. The advisor says it's been worked out; I go back *again*, the price has gone *up* another $10K, and the warranty is *still* there. I stare into the abyss for several minutes, feeling like Charlie Brown when Lucy had yanked away the football - while the advisor *still* tries to sell me the warranty, at which point I say we're not doing this, bring me my keys and my original car, and go outside to get my belongings. We're eleven hours in by now. So, while I'm getting my belongings out of the new vehicle and waiting for my car, the salesperson comes out, asks what's up, I tell him, he says let's talk with this other advisor, who agrees to take everything off. However, he asks me about part of the warranty, I say "no", he says "ok", and shows me the numbers and totals, which seem fine. Then the desk panel with the very fancy desk pad locks up, but that's sorted after a few minutes. So, it'll be a few more minutes of signing documents and everyone goes home. Or... do they? However, dear reader... this did not happen. The first advisor comes back in and starts getting paperwork together, wants to know why I didn't want the warranty while going thru the paperwork and signing, I tell him, we finish signing documents, he gives me a copy of them on a USB key with another to follow in email, I get the keys from the salesperson. All of this took another hour, but the ordeal - and it has been one, and everyone goes home Except... I realize while walking out the door that the prepayment penalty period - which I wasn't concerned about as the penalty was relatively small - was longer (doubled) from what was originally communicated, also that the loan APR had gone up by three percent, which didn't fully register before as by then I was simply exhausted. The salesperson says that I can come back in the morning and talk with the second advisor about it. After spending another hour finding a hotel and something to eat, I crash for the night. Returning to the dealership in the morning, I find that they don't open until noon, at which point I shrug and head for home. Also, on the way home, I realize that one, they didn't give me a second key, and two, the floor mats are missing. The bright spots: the salesperson was friendly and helpful. He kept in touch before I got there - I was coming in from out of town - and was helpful throughout. Also, the dealership waiting area has cookies. Finally, the new ride is very nice and was reconditioned as needed (which I was charged for, but it was already done for anyone who'd have come in): a decent touch, not to have to worry about that. The dark spots: everything else. Everyone on the finance side was friendly, but really? Another ten hours past the initial two?!? And that's how you end up at one star. P.S. - I am reposting this about three weeks after I first posted it then took it down. After working out an arrangement with the sales and general managers at the dealership and following up, they've done nothing. More

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Traded a vehicle to Honda of Ocala on 11/15/24 as of today 12/6/24 my trade in has not been paid off. I am now getting late notifications from my financial institution. When you sign over a trade, all o today 12/6/24 my trade in has not been paid off. I am now getting late notifications from my financial institution. When you sign over a trade, all of that is based on a 10 day pay off. I have been to the dealership and called the dealership multiple times, and nothing is being done as of yet. I would be very hesitant before doing any deals with this company. Highly frustrated with Honda of Ocala. More

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Joshua Peacock was great at helping me find a vehicle that was right for me!Test drove,answered all my questions and was out of there in no time with a 2025 HRV sport.The whole buying experience was grea that was right for me!Test drove,answered all my questions and was out of there in no time with a 2025 HRV sport.The whole buying experience was great. More

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Honda of Ocala I would recommend this Car dealership for a New or Pre-owned Car purchase. Large inventory and Pre-owned Car certified with a nice bumper to bumper warranty. If you want to have a goo for a New or Pre-owned Car purchase. Large inventory and Pre-owned Car certified with a nice bumper to bumper warranty. If you want to have a good experience with the purchase for a New or Pre-owned vehicle with not pressure and knowledge for any cars on this dealership ask for my 5 Stars salesperson Ramy Tarawneh Honest, Respectful and best customer service. More

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Ramy & Troy & Zack did everything they could to help me drive out in my 2021 Kia Sorento Sport & to accommodate me in every way they could drive out in my 2021 Kia Sorento Sport & to accommodate me in every way they could More

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Worked most directly with Ramy who sold us a 2024 CRV Hybrid Sport Touring - good experience, nice guy, fair negotiations - would work with him and Honda of Ocala again in the future. Thanks! Hybrid Sport Touring - good experience, nice guy, fair negotiations - would work with him and Honda of Ocala again in the future. Thanks! More

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Worst dealer sales ever! Came in to dealer to buy a 2024 Honda Hybrid and trade in my 2012 Kia. Edmunds trade in value was around $32,000. Sticker price on the Honda was $41 Came in to dealer to buy a 2024 Honda Hybrid and trade in my 2012 Kia. Edmunds trade in value was around $32,000. Sticker price on the Honda was $41,280. After taking my keys for my Kia we sat down to talk about a price. After a long delay the manager said they would sell the CRV for $10,000 over sticker price or $51,000. The trade in they would only give me $21,000. (Car Max said they would buy for $32,000). I said no and asked for my keys back. Had to fight with them for another 15 minutes before they finally gave me keys back. I do not recommend going to buy there1 If you plan on getting aggressive sales men! More

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Went in for recall service and came out with new accord. You are a great dealership. Thanks for taking such good care of me. Has been a tough 2 years for me as I was very near leaving this world 3 times. You are a great dealership. Thanks for taking such good care of me. Has been a tough 2 years for me as I was very near leaving this world 3 times. But doing ok now. God bless all of you at this dealership. Bonnie More

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We were looking to upgrade from the CRV to a larger more comfortable vehicle and were shown the new Passport, larger,safer and much more room. Discussed with Remy and got the trade accomplished. Remy was comfortable vehicle and were shown the new Passport, larger,safer and much more room. Discussed with Remy and got the trade accomplished. Remy was extremely helpful and professional More

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Nev Thomas, Lawrence Gibbons, and Troy V. Helped me tremendously. They took me from a 06 Mitsubishi Endeavor to a 2018 Ford Edge with affordable payments. I highly recommend these sale reps i Helped me tremendously. They took me from a 06 Mitsubishi Endeavor to a 2018 Ford Edge with affordable payments. I highly recommend these sale reps if your trying to get into an affordable car, their energy along will make you drive off the lot with a car. Gave me all the information I needed to know and I'm very pleased with my SUV. More

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