Troy Sherrill

In late summer I was interested in a 2022 Tiguan that they had for sale for a decent price. I drove down to this store at an agreed meeting time. When I showed up and found the car in the lot I found i they had for sale for a decent price. I drove down to this store at an agreed meeting time. When I showed up and found the car in the lot I found it was full of hail damage. Neither the listing or DJ told me about this. The rear cargo area also had old parts from a previous service repair (that was never removed, I took it home with me). After figuring out a deal that they agreed to repair some of the more obvious damage. I was left at the VW store waiting on finance. During the finance process I was asked if I wanted aftermarket warranty, which I declined. As I went to sign on the iPad I found that the pop up covers up what I was agreeing to. I close it and found that Key coverage and GPS location service was selected. I had already stated to DJ I did not want the GPS service. They said it already in the car, implying that there was nothing they could do. It can be removed and I do not want it. But in finance it was on the deal. I had to remind everyone again that I did not want that. Finally everything was off the deal and I was just paying for the car. Eventually, when I wanted the hail damage repaired, DJ told me that the were "weeks out" and I can get a quote from someone local to me and have Tynan pay them. After I sent them the quote from someone I found locally ($1500), they asked If I could have them match "their guys" price($1200). I declined to ask some business owner that I have no relationship with to lower his price. Eventually we agreed on Dec 13th for the hail repair. We dropped of the vehicle around 6:30pm on Thursday night. Their shop does no have a night drop box with envelopes, you just throw your key through a whole in the door. Also, the parking lot is block off so your vehicle is parked on the street. DJ told me when we agreed on the Dec 13th that the repairs will take one day. I heard nothing from them until 4:00pm that the car will be one the following day. We had plans that we needed the vehicle for Saturday morning (Dec 14th). I could not get a clear reason the vehicle wasn't completed or if it was even work on. We have to move around things for Saturday and was finally contacted by DJ at 2:30pm that the vehicle would be ready in 30 min. My wife picked up the vehicle and we found that some dent were not repaired. DJ said, "they are something other then hail". The we owe that we all signed states "repair hail and other dents on hood as well as driver's side front and rear panels". Saying that is something "other then hail" is extremely frustrating and dishonest. They did not repair the vehicle as they said they would and cannot be trusted. I'm not sure if is lack of ability or they just don't care but DJ and others at this store and Tynan are extremely difficult to deal with. I do not regret buying this Tiguan but I do regret buying from Tynan. I have worked at several dealerships throughout my career and it isn't hard to be honest, caring and do what you agree to, while still making money. After Tynan, DJ and Troy were paid they did not make any effort to make it right. More

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Dealing with DJ and Troy over at Tynan's Pre-Owned Superstore was very seamless and easy process. Everything was well laid out (especially the finance side of things). Both DJ and Troy worked with mi Superstore was very seamless and easy process. Everything was well laid out (especially the finance side of things). Both DJ and Troy worked with mine and my wife’s complicated schedules with work, kids, sporting events, etc. They even let us keep our two cars that we were giving back to the lenders on their lot for pickup. Great team to work with and myself and my wife definitely recommend them! More

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Very patient and on top of it. He did a wonderful job working with me. I love my new vehicle He did a wonderful job working with me. I love my new vehicle More

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DJ. ..came through again, helped my new friends from Florida to get very nice VW. They were so happy with his personality and professional manner.they are ..came through again, helped my new friends from Florida to get very nice VW. They were so happy with his personality and professional manner.they are so happy with their purchase , great job DJ, your so awesome!👍👍 More

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Tynans preowned really makes you feel welcome. They attend all your needs and answer all your questions. Tom was super helpful and patient with me. Highly recommend buying a car with him. They attend all your needs and answer all your questions. Tom was super helpful and patient with me. Highly recommend buying a car with him. More

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