Troy Lockett

This will be my third purchase from Nissan 46 and each time I have had a great experience. I’ve stuck with my same salesperson, Troy. He has always been honest, straightforward and his sense of humor make time I have had a great experience. I’ve stuck with my same salesperson, Troy. He has always been honest, straightforward and his sense of humor makes it fun to do business with him. If you want the best deal and be in and out quickly with your new vehicle, go see Troy. I believe he is a supervisor because he’s been there so long, either way he has always got me in and out quickly. More

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Troy is an excellent salesperson when we walked in me and wife were interested in the 2021 Nissan Rogue platinum he showed us the vehicle and made us take it out for a test drive I wanted to get the car for wife were interested in the 2021 Nissan Rogue platinum he showed us the vehicle and made us take it out for a test drive I wanted to get the car for the wife as a birthday gift we wanted to trade our 2019 Nissan Pathfinder that we have leased from this dealership this was our 3rd new vehicle from this dealership the sales manager and Troy were trying to help us get into this vehicle but the general manager was definitely not in the mood of selling cars because he was running around screaming and cursing his employees when there are children and customers in the showroom floor that is no way of a General manager treating his employees this man shouldn’t be a manager he should be dealing with his issues out of work don’t bring your problems to work and make everyone’s experience like xxxx because you have a bad day the moral to the story is they lost me as a customer because after I was done dealing with all the xxxxxxxx I went to Toyota universe down the street and bought two new cars a 2021 Toyota Tacoma and a 2021 Toyota Camry don’t waste your time here this General manager is going to drive this dealership to the ground. More

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Great experience ! Great experience dealing with Troy and Route 46 Nissan. They made leasing a new Nissan Altima Platinum easy, informative and very little “bargaining” Great experience dealing with Troy and Route 46 Nissan. They made leasing a new Nissan Altima Platinum easy, informative and very little “bargaining” stress, they respected our budget! Great place to lease a new beautiful car! More

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Owner and management This place is NOT CUSTOMER FRIENDLY, they don’t keep their word and always hit you with hidden fees. Route 46 Nissan shouldn’t even be allowed to sell This place is NOT CUSTOMER FRIENDLY, they don’t keep their word and always hit you with hidden fees. Route 46 Nissan shouldn’t even be allowed to sell NISSAN horrible service as well as management I don’t recommend to this place, RAMSEY NISSAN management is way better then this garbage dealer More

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Rt.46 Nissan We had a very good experience with this dealership and Tom Defelice, was very efficient and helpful to find us a good deal. We would recommend him to We had a very good experience with this dealership and Tom Defelice, was very efficient and helpful to find us a good deal. We would recommend him to our family and friends, Thanks Tom for helping us out. More

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Worst Car Shopping Experience Troy Lockett was extremely rude. Upon arrival, we were directed to his desk, he didn’t even get out of his chair to greet us. Very unwelcoming. He the Troy Lockett was extremely rude. Upon arrival, we were directed to his desk, he didn’t even get out of his chair to greet us. Very unwelcoming. He then proceeded to belittle us as he spoke to us as if we were imbeciles, to be perfectly honest. He presented himself with a very cocky attitude, as did the sales manager. They repeatedly stated how highly ranked their dealership in terms of sales volume, and even seemed to take pride in how their “sales volume” put other local Nissan dealerships out of business, which I consider to be unprofessional. As a consumer, I don’t care if you’re the #1 or #1,000 ranked Nissan dealer in the country. I’m looking to find the best deal, which I was not offered at Route 46 Nissan. I wound up leasing a vehicle from another Nissan dealership for a monthly payment and down payment that Route 46 Nissan deemed impossible. I was appalled at the way I was treated at Route 46 Nissan, and will never purchase a vehicle from a dealership that employs sales consultants as insulting as Troy Lockett. More

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Go see Troy I came in and Troy was patient and explained everything I asked him clearly. He wasn’t pushy and got me the deal I wanted. I recommend Troy to everyon I came in and Troy was patient and explained everything I asked him clearly. He wasn’t pushy and got me the deal I wanted. I recommend Troy to everyone. He is my salesman for now on. More

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Incompetent and rude I traded in my vehicle for another car almost one year ago. I was very happy at the time but the past 6months have been one big nightmare. They did no I traded in my vehicle for another car almost one year ago. I was very happy at the time but the past 6months have been one big nightmare. They did not report returning my car and I have been receiving bills and collections notices stating I owe the company money on a car that I Already RETURNED! I tried to resolve this issue several times to no avail. When I called Nissan 46 and finally got in contact with someone I talked to Troy Lockett who was completely unhelpful. He said "if you want me to go to work for you over a phone call, its not going to happen". How about a paying customer that will never do business with your shady business again. He tried to force me to come in and present evidence that I was being wrongly billed. In this day in age why would he be unable to look up my information on the computer and resolve the issue without wasting more of my time, money, frustration, and effect oby credit. I will never do business with these incompetent people ever again, and do NOT recommend you do either. More

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The Reviews on this site are false. DO NOT I REPEAT DO NOT BUY A CAR FROM THIS DEALERSHIP!! I wish I would have checked the reviews before my husband and I drove to the dealership. The p DO NOT I REPEAT DO NOT BUY A CAR FROM THIS DEALERSHIP!! I wish I would have checked the reviews before my husband and I drove to the dealership. The price quoted online will NOT be the actual price you get once you get to the dealership. They told us that was a customer appreciation price and once we verified that it DID NOT say that on the website they then agreed to honor the online price. It was not until we got a call from our bank with the faxed Purchase Order did we find out they added the cost any way stating now that it was fees for them maintaining the vehicle. My husband and I walked out.... STOP BUYING CARS FROM THIS DEALERSHIP SO THEY CAN GO OUT OF BUSINESS AND BE PENALIZED FOR THEIR SHADY DEALINGS!!! More

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A Bitter Sweet Ending... BUYER BEWARE!!!! My experience with Nissan in Totowa, NJ was always a pleasant one. Everyone felt like family to me. I leased four Nissan Altimas from BUYER BEWARE!!!! My experience with Nissan in Totowa, NJ was always a pleasant one. Everyone felt like family to me. I leased four Nissan Altimas from Nissan of Totowa since 2007. Anything I ever needed, my salesman Wagner Abreu went above and beyond to satisfy my customer needs. Demi Fernandez and Maria were fantastic as well. I loved every single one of my Nissans. Fast forward to the last couple of weeks, this location made my life miserable. My husband gifted me a car (thank god) and unfortunately it was not a Nissan. This would be my first time doing a lease return. I’ve always returned an Altima for another Altima with less than 20,000 miles. Since many people have moved on from Nissan or changed positions, I spoke to the operator. She explained I needed to have the car inspected. This part of the lease return went smoothly. Alliance came out to my job location and did the inspection. I felt they were way too high and charged for every single mark on the car. I went to my mechanic to have all the excessive wear and tear taken care of right away. I spoke to Rudy from Nissan on Thursday May 11, 2017. I asked when I can drop my Nissan off for lease return. He said I can come in Saturday from 9a.-3pm. I decided to dedicate the early part of my Saturday to bring the Nissan. In the torrential downpours, I finally made it to Nissan in Totowa. My husband and I were greeted by a gentleman named Rich. He sat me down and asked which Nissan I will be getting into today. I explained to him I will not be getting into another Nissan but in fact I was doing a lease return. He said, “we do not do lease returns on a Saturday.” He said to give him a minute and walked away. When he came back, he said he spoke to a manager and there is nothing he can do. Frustrated enough, I asked to speak to the manager. He pointed to a gentleman wearing glasses. As I am walking toward the manager, I am smiling at him. He is looking directly in my eyes. I arrived to the side of the counter, he turned away and asked a couple that walked up to us before me. The couple asked where they can pick up their permanent plates. He walked right passed me and my husband, made zero eye contact, and did not say a word to us. He took the couple to where they needed to pick up their plates. After 5-7minutes later, he walked up to us and asked if he could help us. I said yes I was given the wrong information and I want to know what I can do about this lease return. He said I’m sorry there is nothing I can do and you can not leave the car here because you will be responsible for any damages. He said to come in on Monday to drop off the car. He said to call a woman named Jeannie before I came in. He never introduced himself and was not trying to help in any manner. This gentleman’s name is Schulyer. Monday, May 16, 2017, I spoke to Jeannie on the phone and she asked me to repeat to her 3 times what happened to me. She explained to me I needed to send the inspection paperwork to the Finance department and to come in after work. She said if I have an issue to give her a call. I show up to Nissan of Totowa, and one of the salesman sent me to the cashier to proceed with the lease return process. I thought I would have been escorted like the couple was on Saturday. But I wasn’t. I was greeted by Troy. He was so accommodating and sweet. It was the same energy I received when I leased my first Nissan. Everything was done within 15 minutes. I saw Schulyer and he did not even acknowledge me. I never did anything to him. I understand that I was not jumping a new Nissan. But to be treated as a piece of garbage on Saturday by Schulyer made me sick to my stomach. He definitely needs training and not to project his microagression on to old or potential Nissan customers. I WAS a loyal customer. I know where to NOT send my close friend who is looking to purchase her first vehicle. More

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