Troy Craig
Troy Craig at Audi Wyoming Valley
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Troy Craig

Finance Manager

Audi Wyoming Valley

1470 PA-315, Suite 3
Wilkes-Barre, PA 18702

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4.9
318 Reviews

Dealership Experience

9 yrs

Industry Experience

9 yrs

Specialties & Trainings

Audi Certified

4.9

318 Reviews

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318 Reviews of Troy Craig

April 21, 2025

Dealership Rating
Employee Rating

Curtis was seamless from start to finish! His pre viewing video was top notch. Extremely helpful and didn’t miss a beat with communication. Thank you for your help Curtis! More

by alyciazidek
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Curtis Maleninsky

April 16, 2025

Dealership Rating
Employee Rating

Salesman was not familiar with car I purchased and unfortunately did not have accessory/option that I was lead to believe was in car...in fact I would of upgraded to an S5 (bought A5 Sportback) had I More

by drmark49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Joe Garcia

Apr 16, 2025

Audi Wyoming Valley responded

Thank you for your honest feedback. I'm truly sorry to hear that your experience didn’t feel as exciting or satisfying as it should have—especially when buying a new Audi, which is a moment we always hope brings joy and confidence. I understand your frustration regarding the power-folding mirrors not being equipped on the A5 Sportback. It sounds like there may have been a misunderstanding, and I truly regret that, as this particular feature was so important to you, especially for the reasons you mentioned. We always strive to be as transparent and thorough as possible, and I’ll be following up with our team to ensure we’re asking the right questions and communicating clearly about equipment moving forward. As for the finance experience, it’s likely our team member was trying to build rapport while handling the paperwork—which can take a few moments to process—but I understand how it may have felt off-topic. Your perspective is appreciated, and it helps us fine-tune how we interact with every customer. We genuinely value you, and I’d love the chance to speak with you directly to see if there’s anything we can do to help turn things around or simply support you better moving forward. Please don’t hesitate to reach out to me personally at 570-714-6550. Warmest regards, Mitch Kotarski General Sales Manager

April 13, 2025

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The dealership was very easy to work with. Very accommodating and simple process to purchase a car. More

by dgronski
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Joe Garcia

April 12, 2025

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Employee Rating

John Laino was extremely kind, professional & very knowledgeable. He sold me exactly what I wanted in my car, and also made my trade in process almost effortless, on my part. He made sure my daughters More

by gena824
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: John Laino

April 11, 2025

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Employee Rating

Great experience the customer service was top notch. This dealership made everything easy and fun! More

by SHAWNSILVA88
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Recommend Dealer
Yes

April 09, 2025

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Patient, concerned and very knowledgeable for what I was looking for in my Audi SQ5. A professional and True salesman. More

by Vin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Curtis Maleninsky

April 07, 2025

Dealership Rating
Employee Rating

Curtis was great and very friendly. The process of buying my vehicle was quick and easy. Also, thanks to George Miick and Mitch Kotarski for a fantastic deal. TEAM AUDI. More

by George Sharkey
Sales Price Transparency
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Recommend Dealer
Yes

April 07, 2025

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Very professional, great to work with. Car was detailed perfectly and paperwork took less than 1 hour to complete. More

by scott s
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Joe Garcia , Joe Garcia

April 02, 2025

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Employee Rating

John and Troy were absolutely fabulous with the entire process of turning in my Q5 for a Q7. Thank you both very much! 😀 More

by Michelle Wise
Recommend Dealer
Yes

Other Employees Tagged: John Laino

March 31, 2025

Dealership Rating
Employee Rating

Overall a very positive experience buying a car from Audi Wyoming Valley. Staff knowledgeable about cars. I would like to single out Kyle. He was happy to present all the models I was interested in and what More

by Pete
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Kyle

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