Triston Henry

Very seamless and efficient. The staff was very friendly and helpful. The service was great. The staff was very friendly and helpful. The service was great. More

by WCALDWELL20 Verified Customer Verified Customer

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My vehicle wasn’t see for 2 days after I told it would be but wasn’t communicated this unless I called or reached out. For what appeared to be a simple battery replacement(s), I don’t understand why it took but wasn’t communicated this unless I called or reached out. For what appeared to be a simple battery replacement(s), I don’t understand why it took so long to diagnose and fix. I’m not a typical complainer. It’s not in my nature, but when Triston said they didn’t have a battery in stock, I was convinced there was something else going on. How can a Jeep service department NOT carry a Jeep battery? Made no sense. Triston was a nice person but he didn’t communicate often enough as to why things weren’t moving along on my service. More

by dougbarth7898 Verified Customer Verified Customer

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All my concerns were addressed and my vehicle was ready in a timely manner. Thank you. in a timely manner. Thank you. More

by drv8909 Verified Customer Verified Customer

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Did oil change when I asked for tire inspection and sat for hours, and lied to me saying it couldn't be fixed when it could and ended up fixing it at home for hours, and lied to me saying it couldn't be fixed when it could and ended up fixing it at home More

by gamergirl9879 Verified Customer Verified Customer

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Friendly service, explains what needs to be done before service, and updates during the process. service, and updates during the process. More

by MUTH71 Verified Customer Verified Customer

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Did a nice job with the work that was completed but could’ve told me in advance that not all work would be able to get done in the time scheduled. Additionally, needing to bring my car back and leave i could’ve told me in advance that not all work would be able to get done in the time scheduled. Additionally, needing to bring my car back and leave it for 2+ days to get diagnostics seems off. I’m thinking if I make an appointment I should be able to drop it for a handful of hours or the day but get it back same day. More

by aprice20 Verified Customer Verified Customer

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Easy to set up appointment. Service manager explained costs and service needed with no pressure. . Work performed in timely manner. Very friendly and accommodating people. Service manager explained costs and service needed with no pressure. . Work performed in timely manner. Very friendly and accommodating people. More

by jerry.robertson.jlr Verified Customer Verified Customer

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Seemed up to date , but a little disorganized in some areas. Did not have my appointment I had made 2 days earlier, then did nit get the car done same day as promised. areas. Did not have my appointment I had made 2 days earlier, then did nit get the car done same day as promised. More

by Jccahill61 Verified Customer Verified Customer

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Always professional. Explains all my warranty benefits to me. Building is always clean and inviting. Explains all my warranty benefits to me. Building is always clean and inviting. More

by ksuhewitts Verified Customer Verified Customer

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Good experience! ! But if I wanted to sell or trade my car I would let you know!! I hate that I got 5-6 texts wanting to know if I was interested in selling or trading ! But if I wanted to sell or trade my car I would let you know!! I hate that I got 5-6 texts wanting to know if I was interested in selling or trading in my car, so annoying!! More

by ts6247 Verified Customer Verified Customer

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